HomeSupport systemWordPressKuteShopKuteshop:products element does not work
  • Customer

    Kuteshop:products element does not work

    Posted by: Jaykub Feb 18, 2019 at 14:49 (6 year ago)
    Hi,
    i have kuteshop on my page kuptovcine.cz. When i want to add the element called "kuteshop:products (display a product list)"
    into my page, there is a problem. Part of the page containing this element does not show.
    When i want to add normal woocommerce product element, it works fine. All other kuteshop elements i tested so far looks working well too.
    Please tell me what to do or remove the bug. Kuteshop:products is the most important element to me.
    Please try to answer asap, we are stucked on this :)
    My version of kuteshop is 3.2.7
    Theme forest offers this version to me today. Maybe there is newer version, just guessing.
  • Customer

    Posted by: yame, Feb 19, 2019 at 07:31 (6 year ago)

    Hi mate,

    Could you please provide me your admin account also? I need to check in your site then will give you the correct answer

    And, pls take some screenshots for your issue. I will understand then check faster

    Thank you!
    Regards,
    Yame
  • Customer

    Posted by: Jaykub, Feb 19, 2019 at 07:43 (6 year ago)

    when you test it, go to pages/home 01 (which is my default home page)
    edit this home page and try to add element "kuteshop:products" and publish
    you will see, this element does not work, it does not work, it does not appear, also the page does not work properly, after adding this element
    hard to show it on the screen shot, you have to try and see yourself
  • Customer

    Posted by: Jaykub, Feb 20, 2019 at 07:35 (6 year ago)

    Dear Sir, could you please check our problem and solve it faster? We really need it now. The whole project is stopped because of this bug.
    Thank you very much.
  • Manager

    Posted by: yame, Feb 20, 2019 at 09:00 (6 year ago)

    Hi mate,

    Right now I am checking your site, I am in your home page but I cannot see anywhere to edit your page: http://prntscr.com/mnk3p1
    Your home page now does not work properly. It seems that that is the bug when you added kuteshop:products. Can you show me where I can edit your page?
  • Customer

    Posted by: Jaykub, Feb 20, 2019 at 10:54 (6 year ago)

    " It seems that that is the bug when you added kuteshop:products"
    ofcourse, that is what i wrote you
    how is possible, that you do not know where to edit home page???? i wrote it here also
    1) go to kuptovcine.cz/wp-admin/
    2) login using information i sent you in secret information
    3) in backend go to pages (in czech means "stránky")
    4) click on the page "Home 01"
    5) using WP bakery page builder try to add/remove/edit Kuteshop:Products
    -when i add kuteshop/products element, page does not show it and does not work well
    i enclose picture of the backend
    pic01-5c6d31e8099d6.png
  • Manager

    Posted by: yame, Feb 21, 2019 at 01:24 (6 year ago)

    I see. I sent to my coder also then he will check for you soon. I will inform you when I get any his feedback
    Thanks for your patience!
  • Manager

    Posted by: yame, Feb 21, 2019 at 08:48 (6 year ago)

    I got feedback from coder. He checked and said that, you can deactivate this plugin: https://prnt.sc/mo0yvw. It is not important to be activated. Pls try with this then let me know your result
  • Customer

    Posted by: Jaykub, Feb 21, 2019 at 13:47 (6 year ago)

    It works, thank you very much. The plugin woocommerce blocks made the problem.
  • Manager

    Posted by: yame, Feb 22, 2019 at 08:26 (6 year ago)

    Great!!!

    So if you do not have any questions in this ticket, I will close this. Just submit a new one when you need any helps

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/reviews/13012521. It's really very worth with me.

    Best regards,
    Yame

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES