HomeSupport systemWordPressOcolus V.1.0.0.4 - No required plugins notification + ...
  • Customer

    V.1.0.0.4 - No required plugins notification + conflict between woocommerce and JS composer

    Posted by: PierreNodles Feb 14, 2019 at 03:42 (6 year ago)
    Hi there,

    I've just downloaded your theme and begun the installation, but things aren't going as flawlessy as described in the documentation.

    Once installed, the theme doesn't send the "Required plugin" notification, even on the left sidebar I don't get the "Install plugins" link in the Appearance tab.
    I've tried to install those plugin manually but there must be some kind of conflicts between the js_composer from the downloadable file and the woocommerce plugin because when I activate those two at the same time I get an error 500.

    Do you know what is happening here ?
    Thanks in advance for your help.

    Pierre
  • Customer

    Posted by: yame, Feb 14, 2019 at 08:18 (6 year ago)

    Hi mate,

    I will check then help you to install the theme. The current version is 1.0.7
    So pls let me know which home page demo do you want to be your front end site?

    Regards,
    Yame
  • Manager

    Posted by: yame, Feb 14, 2019 at 08:31 (6 year ago)

    And pls let me know which folder do you put the info of your site in SFTP account? Thanks!
  • Customer

    Posted by: PierreNodles, Feb 14, 2019 at 11:25 (6 year ago)

    Hi there,

    That was a quick answer, thanks !
    The default homepage will do just fine.

    Thanks
  • Manager

    Posted by: yame, Feb 14, 2019 at 15:31 (6 year ago)

    Excuse me, I don't know how but I cannot access to your admin account anymore: http://prntscr.com/ml3l8x
    Even FTP account: http://prntscr.com/ml3llh
    Can you check again?
  • Customer

    Posted by: PierreNodles, Feb 15, 2019 at 12:11 (6 year ago)

    Hi there,

    Yes sorry my bad, I've tried to update the theme and install/activate the plugin myself, that's what's caused the issue.
    You can now access both the admin account and the sFTP.

    Find my login info in the "secret info" field.
  • Manager

    Posted by: yame, Feb 18, 2019 at 01:34 (6 year ago)

    Thanks for providing account.
    However, during importing process, I got this error: http://prntscr.com/mmgihz
    It comes from your hosting issue, so could you please contact to your hosting manager to check it?

    You may change some elements:
    - memory_limit: should be 360MB (yours is 128MB)
    - post_max_size: should be 360MB (yours is 128MB)
    - max_execution_time: should be more than 180MB
    - max_file_uploads: should be more than 64MB (yours is 20)

    Then let me know when your site is ready to import again
    Thanks!
  • Customer

    Posted by: PierreNodles, Feb 20, 2019 at 19:46 (6 year ago)

    Hi there,

    I've contacted my hosting manager and they've upgraded my server setting in the maximum extend they could for now.
    I hope it will be alright from here.

    I wasn't able to try it on my own since you reinstall wordpress in order to help me solve the issue, so sorry to put you in charge of that again. Let me know if the update of the server settings made any difference !

    Thanks a lot for your implication.
  • Manager

    Posted by: yame, Feb 21, 2019 at 09:21 (6 year ago)

    I am not sure but every time when I try to install plugins, it says this: http://prntscr.com/mo24l9

    But belongs to your hosting. Even when you asked the hosting manager to raise the elements, it still cannot change. So, please by somehow check again your hosting, server version, ... I installed the theme for many other client's sites, it works
  • Customer

    Posted by: PierreNodles, Feb 21, 2019 at 11:26 (6 year ago)

    Ok, thanks again for your help, you've earned your five star review anyway, my client has chosen a crappy host that's all I can say...
    Can you give me the login you got for the new wordpress you've installed ?
  • Customer

    Posted by: PierreNodles, Feb 21, 2019 at 15:11 (6 year ago)

    Oh and one last question : I'm now trying to install the the theme on another website, however the only version I can get from themeforest is still the 1.0.4.
    Will it be updated soon ?
  • Manager

    Posted by: yame, Feb 22, 2019 at 08:36 (6 year ago)

    You can download the latest version of theme on Themeforest. It is 1.0.7 already.
  • Manager

    Posted by: yame, Feb 22, 2019 at 08:33 (6 year ago)

    Ohh sorry. Just because I could not access to your account last time so I could not change the account for you
    Pls use it then change into yours: admin / admin123. Use it then reach into your site to change into your account. Follow this structure:
    You can go to User > Add new > http://prntscr.com/moj41b

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