HomeSupport systemWordPressBoutiqueMega menu is not responsive
  • Customer

    Mega menu is not responsive

    Posted by: broadcastseo Feb 7, 2019 at 13:28 (6 year ago)
    Hello,

    I am currently having a problem with the mega menu. This seems like a theme error/bug.

    On the first image, you will see that the mega menu is being cut off on smaller screem

    On the second image, under MADE TO MEASURE - when you hover your mouse in Azrim Man and Azrim Womanthe sub menus are being cut off as well.

    I would appreciate if you could fix this as soon as possible.

    Thank you!
    2-5c5c3291ab627.png
    1-5c5c3291abbe3.png
  • Customer

    Posted by: yame, Feb 7, 2019 at 15:25 (6 year ago)

    Hi mate,

    I've replied on your another ticket.
    It seems that you built sub menu on mega menu.. And on this theme, we do not support for using submenu on mega menu. It will not have style.
    So, pls check your site again then let me know your result

    Regards,
    Yame
  • Customer

    Posted by: broadcastseo, Feb 8, 2019 at 00:25 (6 year ago)

    How about for this https://support.kutethemes.net/public/uploads/attachment/1-5c5c3291abbe3.png the mega menu is getting cut off on a smaller screen. Can you fix please?
  • Manager

    Posted by: yame, Feb 10, 2019 at 09:24 (6 year ago)

    So, you should not build submenu on mega menu then let me know the result. Then I will check
  • Customer

    Posted by: broadcastseo, Feb 12, 2019 at 00:44 (6 year ago)

    Hello Yame,

    I already remove the sub menu on the mega menu but I am getting same result.Please watch this https://screencast-o-matic.com/watch/cqnlcz3sHj
  • Manager

    Posted by: yame, Feb 12, 2019 at 09:20 (6 year ago)

    Hmm. Thanks for your video
    With this bug, we will update theme to the new version. Pls be patient to wait for us. I will inform you when the updating package is released.
  • Customer

    Posted by: yame, Feb 13, 2019 at 04:32 (6 year ago)

    Hi mate,

    If you want, we will update for your site first then will update for the demo theme later. If so, pls provide me your FTP account then my coder will update the bug for you.
    Then, when you get the warning to update, you don't need to update anymore
    Let me know your intention
  • Customer

    Posted by: broadcastseo, Feb 20, 2019 at 01:39 (6 year ago)

    Hello Yame,

    That's fine.
  • Customer

    Posted by: broadcastseo, Feb 20, 2019 at 01:40 (6 year ago)

    Hello Yame,

    That's fine.
  • Manager

    Posted by: yame, Feb 20, 2019 at 09:07 (6 year ago)

    My coder updated this on version 1.3.1. Pls update for your site then check the problem again
  • Customer

    Posted by: broadcastseo, Feb 21, 2019 at 13:18 (6 year ago)

    Hello Yame,

    After updating the theme, most of the images now on my site are broken and mega menu is gone now. Can you help please you have all my login details
  • Customer

    Posted by: broadcastseo, Feb 22, 2019 at 04:13 (6 year ago)

    Hello,

    I have updated the theme now to version 1.3 and I still the mega menu is not responsive on the homepage - but it is okay on the inner pages.

    Aside from that, I got broken links for the images. For example on this page http://bseohosting.com/azrim/about-us/ - there should be an image beside the OUR STORY AND OUR VISION. Upon inspecting element, I've seen that the image src is something like this data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20viewBox%3D%270%200%201920%20962%27%2F%3E.

    That happened after updating the theme.

    Can you help please
  • Customer

    Posted by: yame, Feb 22, 2019 at 08:14 (6 year ago)

    - My coder checks your site and he sees that you still does not update completely the theme. There are some missing files so that's why the mega menu is not responsive.

    - Broken links for the images: As my coder explains, here we use Lazy load, for example in Home page, the first time when you see your page, it will load just a half of the whole site. So, you just see the images / pictures there. Then scrolling down the page, you will continue to see the images. So in About Us page, we use the temporary pictures there to make sure that there are temporary images where there will be no space in those locations. The content of the page will not be disturbed. Hope that you will understand this.

    Regards,
    Yame
  • Customer

    Posted by: broadcastseo, Feb 22, 2019 at 09:20 (6 year ago)

    Hello Yame,

    I can't understand why you were saying that there are still missing files. I have downloaded the theme in my themeforest account and the latest that I download from there is 1.3.0. Am I missing something?

    Also, please see this video regarding the broken images that I am talking about https://screencast-o-matic.com/watch/cqn3QD013p

    Please be helpful you already have my ftp and wordpress access and you should fix this ASAP as we have to send updates to our client
  • Customer

    Posted by: broadcastseo, Feb 24, 2019 at 23:54 (6 year ago)

    Hello, any updates on this one?
  • Customer

    Posted by: broadcastseo, Feb 25, 2019 at 01:57 (6 year ago)

    Mega menu is now fixed. However, I am still having a problem with the images. It is still broken. There is a problem with the theme. I tried to switch to another theme and I've seen that the images are working properly. Please watch this https://screencast-o-matic.com/watch/cqn3QD013p
  • Customer

    Posted by: broadcastseo, Feb 25, 2019 at 05:09 (6 year ago)

    It's okay now. Nevermind.
  • Customer

    Posted by: yame, Feb 25, 2019 at 07:44 (6 year ago)

    Hmm okay mate. So do you have any questions? If not, I will close this ticket.

    Pls submit a new one if you need any assistance, I will check for you

    Best regards,
    Yame

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