HomeSupport systemWordPressOcolus Problem with footer and tabs on products ...
  • Customer

    Problem with footer and tabs on products page

    Posted by: wintertal Jan 30, 2019 at 11:32 (6 year ago)
    Hi,

    I have problem with your theme. I can change footer in product page and on product page I have more tabs ass drop down. I want to choose description 2 but I see always the same drop down menu.

    http://woocomerce.wintertal.com/product/chain-blue-limon/

    I also choose footer 27 and nothing change.

    Please help me.
  • Customer

    Posted by: yame, Jan 30, 2019 at 17:24 (6 year ago)

    Hi mate,

    I try to access to your admin account but it seems that impossible: http://prntscr.com/med1vg

    Pls check it again then by somehow, let me access to your site then I will help you to check

    Regards,
    Yame
  • Customer

    Posted by: wintertal, Jan 30, 2019 at 18:31 (6 year ago)

    Please try again. I found a solution for footer but tabs on the product page are still not working as on your template.
    Zrzut-ekranu-2019-01-30-o-19.09.40-copy-5c51ed9c275fb.png
  • Manager

    Posted by: yame, Jan 31, 2019 at 06:03 (6 year ago)

    http://prntscr.com/mekxvu
    Still there, mate. I cannot access to your back end site so I am not able to check your site
  • Customer

    Posted by: wintertal, Jan 31, 2019 at 10:15 (6 year ago)

    Could you tell me where are you came from?
  • Customer

    Posted by: wintertal, Jan 31, 2019 at 11:15 (6 year ago)

    Please try to visit website via OPERA privite mode and active VPN then you will be able to see website and help me.
  • Manager

    Posted by: yame, Feb 2, 2019 at 14:14 (6 year ago)

    It's still impossible to access into your site. We are in Vietnam with mean time is GMT +7
    Pls add our IP then let me access to your admin + FTP account
  • Customer

    Posted by: wintertal, Feb 4, 2019 at 18:11 (6 year ago)

    So maybe you could help me without login I will send you a print screen of my problem. Tabs on products on my website is dropdown on your website is normal tabs. I could send you FTP login if you want.
    Zrzut-ekranu-2019-02-4-o-19.06.00-5c58804dbb180.jpg
    Zrzut-ekranu-2019-02-4-o-19.06.38-5c58804dbb5e7.jpg
  • Manager

    Posted by: yame, Feb 5, 2019 at 02:44 (6 year ago)

    I also can understand your problem via the screenshot, it's very worth
    But I cannot check the reason why it occurs in your site. Just need to access to your admin account then I will check. Do you know the reason why I cannot access to your back end account? Even your link site, I cannot see anything
  • Customer

    Posted by: wintertal, Feb 5, 2019 at 17:47 (6 year ago)

    I talk with my hosting provider, and he said that your country/IP may be on the blacklist that attacked servers in Europe, and he also said to try via OPERA private mode and active VPN like I said 2 posts before, do you try it?

  • Customer

    Posted by: wintertal, Feb 6, 2019 at 12:11 (6 year ago)

    And I found another bug. On the checkout page, every name of products is very small so customers can't read it.

    I'm waiting till Friday to repair everything because I don't want to buy a template that doesn't work.

    You can visit my website via Opera as I said before, I test it and it's no problem to connect with.
    another-bug-5c5acee5b2ac3.jpg
  • Manager

    Posted by: yame, Feb 10, 2019 at 07:28 (6 year ago)

    Hi mate,

    I am so sorry but I tried accessing to your admin account with Opera browser as you said but I still cannot access to your site: http://prntscr.com/mj1pwy
    So I cannot check your issue. Hope that you will have another way to let me access to.

    Thank you!
  • Manager

    Posted by: yame, Apr 1, 2019 at 07:08 (6 year ago)

    Hi mate,

    If you do not have any replies here, I will close this ticket

    For any questions, please submit a new one then provide accounts, I will check for you

    Best regards,
    Yame

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