HomeSupport systemWordPressTuranKuran and WPBakery
  • Customer

    Kuran and WPBakery

    Posted by: jennyowendt Jan 7, 2019 at 06:48 (6 year ago)
    WP Bakery not working with the Turan plugin theme activated. Please help.
  • Customer

    Posted by: yame, Jan 7, 2019 at 07:52 (6 year ago)

    Hi mate,

    Please provide me your admin + FTP account. I would like to check in your site then will give you the correct answer

    Awaiting your reply ...
    Yame
  • Customer

    Posted by: jennyowendt, Jan 8, 2019 at 03:03 (6 year ago)

    info attached. thanks
  • Manager

    Posted by: yame, Jan 8, 2019 at 08:10 (6 year ago)

    I check and see that your pages still work with WPBakery Page Builder http://prntscr.com/m4cm22
    Or can you take the screenshot for your isssue?

  • Customer

    Posted by: jennyowendt, Jan 8, 2019 at 17:56 (6 year ago)

    When the Plugin is on it does not work and it is also loading very slow. How can I speed it up?
    I go to the homepage http://anchorscreenprinting.com/ and click the bakery button.... does it work for you?
  • Manager

    Posted by: yame, Jan 9, 2019 at 03:34 (6 year ago)

    Oke I see. I will send to my coder and he will check. So, pls provide me FTP account, my coder will check if needed
    Thanks!
  • Customer

    Posted by: jennyowendt, Jan 9, 2019 at 16:40 (6 year ago)

    FTP info attached.
    Can you also let me know if the orders on hold from 2017 are part of theme? Can I delete those?

    Thanks!
    Jenny
  • Manager

    Posted by: yame, Jan 10, 2019 at 02:55 (6 year ago)

    Hi Jenny,

    The FTP is not complete. It lacks of server info.
    But my coder checked and found out the reason is because of the plugin WPGlobus for WPBakery Visual Composer. Pls try to deactivate this plugin then check again
  • Customer

    Posted by: jennyowendt, Jan 12, 2019 at 18:30 (6 year ago)

    I think the ftp is updated now and I deactivated the plugin.
    It feels faster but not fast. Can you check it?

    Also how do I make all the prices appear white? On the homepage some are grey and some are white.

    Thanks for your help.

    Jenny
  • Customer

    Posted by: jennyowendt, Jan 12, 2019 at 18:46 (6 year ago)

    I actually just fixed the prices. How do i change the 404 image?

    Thanks!
    Jenny
  • Customer

    Posted by: jennyowendt, Jan 12, 2019 at 20:29 (6 year ago)

    So I made edits to the homepage and it won't show up on the mobile.
    I cleared the cache and still won't update. please help.

    Thanks!
    Jenny
  • Customer

    Posted by: yame, Jan 14, 2019 at 03:08 (6 year ago)

    I got the feedback from the coder:
    - Unable to edit with WPBakery Page Builder in front end: Because of the plugin “WPGlobus for WPBakery Visual Composer”. but now it's fine

    - How do i change the 404 image?: You can replace the image in file: turan/assets/images/404.png. Note that the format of image will be PNG

    - I made edits to the homepage and it won't show up on the mobile: Can you show me what difference between desktop and mobile version?
  • Customer

    Posted by: jennyowendt, Feb 1, 2019 at 03:52 (6 year ago)

    Thank you for the help.

    I think I have most figured it. The homepage doesn't update after I make a change but i think it is due to the cache. Not sure how to change that. But if a wait long enough it eventually shows up.

    My new issues is,,, how do I remove the "New" labels from my products?
    Most of the products are not new but they show up with a NEW label.

    Thanks!
    Jenny
  • Manager

    Posted by: yame, Feb 1, 2019 at 17:27 (6 year ago)

    Hi Jenny,

    Just because you still put the newest days for your products with 1000 days. So of course the New label is still there.

    Pls change into another number then the label will disappear. http://prntscr.com/mfcl0u

    If you are satisfied with this support, hope that you will spend a little time to go to Themeforest then rate with 5 stars for my team. It is really worth to me

    Thanks
    Yame

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES