• Customer

    Biolife theme broken with editors

    Posted by: sagar108 Dec 15, 2018 at 20:36 (6 year ago)
    Hi Yame...
    Warm regards of the day...

    It seems your theme is completely broken with WP Bakery editor.
    1. You cannot edit footer with WordPress editor as it vanishes as soon as website loads.
    2. You cannot edit footer with WP Bakery as installing it only blanks out everything.
    3. After adding wp bakery plugin manually it still does not show how to edit footer.

    Kindly solve the issue as I am unable to use this beautiful work of yours.
    Please find 3 attachment:
    1. Footer gone after website loading (wordpress default editor)
    2. Footer present before website load (wordpress default editor).
    3. Footer just disappear during while editing when I use WP Bakery.

    I am unable to choose between editors as both of them cannot edit footer. Kindly recommend the one to use.

    Just because of this issues I am unable to use the beautiful theme of yours.
    Regards
    Sagar

  • Customer

    Posted by: yame, Dec 17, 2018 at 02:00 (6 year ago)

    Hi mate,

    Please provide me again your admin + FTP account after re-installing the theme then I will check for you

    Regards,
    Yame
  • Customer

    Posted by: sagar108, Dec 17, 2018 at 06:13 (6 year ago)

    Dear Yame...
    Warm regards of the day....

    I am providing you with the administrator ID and Password.
    Last time I provided you with the ID and Password, and your work broke away the theme in both mobile and web browser.
    This time kindly provide me the steps for what are you doing so that I can try at my end too.
    Kindly find the secret information.

    Regards
    Sagar
  • Customer

    Posted by: yame, Dec 17, 2018 at 09:54 (6 year ago)

    Hi Sagar,

    1. Pls go to Ovic > Footer Builder > edit your Footer

    2. You will not be able to edit Footer by WPBakery Page builder in Front end. Pls edit in back end as I guilde you in [1]

    3. Pls edit Footer in Back end
  • Customer

    Posted by: sagar108, Dec 24, 2018 at 10:03 (6 year ago)

    Thanks Yame...
    Sorry for late response, the issue is now resolved. I created my own footer by duplicating the one provided. It works now as you specified.
  • Manager

    Posted by: yame, Dec 24, 2018 at 10:05 (6 year ago)

    Okay mate.
    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.

    Thank you!

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