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  • Customer

    IMPORT DEMO button NOT AVAILABLE as shown on video

    Posted by: SpringPro Dec 2, 2018 at 19:38 (6 year ago)
    we bought the solution +12 months support, and most of the installation went smoothly

    we installed demo_05 template

    but... the import data option does not appear for us, as shown on the video
    so we are stuck to move on

    thanks in advance for your fast help
  • Customer

    Posted by: yame, Dec 3, 2018 at 03:17 (6 year ago)

    Hi @SpringPro,

    Could you please provide me your Admin + FTP account? (I cannot access to your FTP) http://prntscr.com/lpwj2k
    Then pls take the screenshot for your issue. I would like to check in your site then will help you

    Awaiting for your reply ...
    Yame
  • Customer

    Posted by: SpringPro, Dec 3, 2018 at 19:16 (6 year ago)

    Hello,

    you are right, something went wrong with the FTP-account we had created for you.
    But we have created a new one. You can find all information in the secret information part.
    We have tested it and this time it works withour our FTP-tool to get access.

    best regards,
    Spring Produkties
  • Manager

    Posted by: yame, Dec 4, 2018 at 02:58 (6 year ago)

    Unfortunately, I cannot access to the new one you provided in the Secret infor http://prntscr.com/lqdbqk :(
    And, if you have Cpanel / FTP, pls provide it also. We need to check PHP version, some configs, and will check in code if needed.
  • Customer

    Posted by: SpringPro, Dec 4, 2018 at 19:00 (6 year ago)

    strange… we tested it and it works and sitll works

    but OK : please find in secret information access to our PLESK-environment, with access to the related domain
  • Manager

    Posted by: yame, Dec 5, 2018 at 08:51 (6 year ago)

    Still there http://prntscr.com/lqxbv1

    I cannot access to your back end. I would like to check if you do not have any your own data (products, posts, images,...) I will help you re-install the theme. Pls let me access to your back end then tell me the home page you want to import. And, can I re-set all your site then install from the scratch?
  • Customer

    Posted by: SpringPro, Dec 5, 2018 at 21:31 (6 year ago)

    we solved it ourselves

    sorry, I can not understand that three times you say you can nog login at our backend (first time : was indeed a problem, but second and third method we have provided it you it the same as used by our software vendors and for them it works (and we tested you login and password for the 2nd and 3rd method ant it works…. I hope future support will be more efficient...
  • Manager

    Posted by: yame, Dec 6, 2018 at 09:30 (6 year ago)

    Congratulation! You did the good job for your site.

    About the account, I also sent to my coder to check. Both of us could not access to your account. Might be our location was blocked, or ... something like that, I don't know. But now your site works, it's good.

    For any problems, pls let us now.
    Regards,

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