HomeSupport systemWordPressBiolifeTechnical Issue
  • Customer

    Technical Issue

    Posted by: boyzico Nov 26, 2018 at 20:59 (6 year ago)
    Hi, I'm sending you my email address to send me the demo content not sure what happened to the other site as it refuses to load to respond to the message on there.
  • Customer

    Posted by: yame, Nov 27, 2018 at 01:04 (6 year ago)

    Hi @boyzico,

    I see your email. But could you please tell me clearly your issue?

    Then provide me your admin + FTP account, I will check your site then help you

    Waiting for your reply ...
    Yame
  • Customer

    Posted by: boyzico, Nov 27, 2018 at 09:37 (6 year ago)

    Hi Yame,

    So I uploaded the demo version and I found out that my about us page banner and Nav Menu is different from the demo version and I tried configuring it but couldn't see any option in configuring the theme to be like the demo of about us...so I was asked to send my email so the plugin that was used for the demo will be sent to me.

    Kind regards
  • Manager

    Posted by: yame, Nov 28, 2018 at 01:45 (6 year ago)

    I've just uploaded page banner for your About us page.

    About the header, when the users buy our theme then select a header in Theme Options, of course it will be the default header for home page and all inner pages. So, when you choose Header style 07, in About us page will be allowed header style 07 as in home page.

    On demo, we set a plugin to make the difference between home page and inner pages. If you want this plugin, I will share to your email that you provided.

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.
    Regards,
    Yame
  • Customer

    Posted by: boyzico, Dec 4, 2018 at 19:13 (6 year ago)

    Hello Yame,

    Please find attached picture of my issues...please do let explain to me what you did to solve the issues and I'm still waiting for answers about the plugin you sent to me.

    Kind regards
    Isaac
    Picture-1-5c06d1d34b267.png
    Picture-3-5c06d1d34b635.png
    Picture2-5c06d1d34b953.png
  • Customer

    Posted by: boyzico, Dec 4, 2018 at 12:41 (6 year ago)

    Hi Yame,

    I have just uploaded the plugin you sent to me to differentiate between the home page and inner pages but I can't seem to find the plugin, what do I do next.

    Kind regards
    Isaac
  • Customer

    Posted by: yame, Dec 5, 2018 at 03:02 (6 year ago)

    From your site, in Category page, I also saw the full widget and short by

    About header, could you please provide me your cpanel / FTP account then my coder will check for you
    biolife_1-5c073fcd5dd2a.jpg
  • Customer

    Posted by: boyzico, Dec 5, 2018 at 08:56 (6 year ago)

    Hi Yame,

    Yes it works when you click on drinks from the "shop by category section" but when you click on drinks on the category section from the vertical menu it appears the way as shown on the last attachment picture 2. please can I have that fixed?

    Kind regards
    Isaac
  • Manager

    Posted by: yame, Dec 6, 2018 at 00:51 (6 year ago)

    - https://www.chopsgrocery.co.uk/drinks/ This one: you built the page Drink then added for Vertical Menu. So of course it will not show Short by

    - https://www.chopsgrocery.co.uk/product-category/drinks/ This one: The category that was built with the correct form you will see the Short by

    And, I do not see your FTP / cPanel account. Pls provide it then my coder will help you to check the issue about header
  • Customer

    Posted by: boyzico, Dec 8, 2018 at 21:39 (6 year ago)

    Oh, I see what you mean by the product category, so that means if you create a page it won't work on the category?

    Find my information you requested for the cPanel. Thanks
  • Manager

    Posted by: yame, Dec 10, 2018 at 04:03 (6 year ago)

    "Oh, I see what you mean by the product category, so that means if you create a page it won't work on the category?" - Yes.

    The cPanel: I am sorry that I do not see this info. Just the back end account again
  • Customer

    Posted by: boyzico, Dec 10, 2018 at 09:49 (6 year ago)

    Hi Yame, I posted it in the secret Information area as I'm warned not to post my FTP/cPanel Information on this box so it's on the secret information Box
  • Manager

    Posted by: yame, Dec 11, 2018 at 04:20 (6 year ago)

    Of course you have to post all your accounts in the Secret information box below. But I just see the admin, not see FTP or cPanel. :(
    http://prntscr.com/ltd0qv
  • Customer

    Posted by: boyzico, Dec 10, 2018 at 10:19 (6 year ago)

    Can we do skype so we can be able to sort this stuff out once and for all, please. Thanks
  • Manager

    Posted by: yame, Dec 11, 2018 at 04:34 (6 year ago)

    Okay you can connect to me via id: yame_kutetheme
  • Customer

    Posted by: boyzico, Dec 12, 2018 at 18:15 (6 year ago)

    Added
  • Manager

    Posted by: yame, Dec 13, 2018 at 01:38 (6 year ago)

    Okay mate. I got it
  • Customer

    Posted by: boyzico, Dec 13, 2018 at 21:52 (6 year ago)

    Hi, I tried linking up the Instagram but it isn't working please what should I do?

    It's showing "No User ID Specified and User ID and access token do not match"
  • Manager

    Posted by: yame, Dec 14, 2018 at 03:08 (6 year ago)

    It works http://prntscr.com/luqmr7

    Just because you have to add the correct ID for Instagram. You added the name, it's not correct

    Hope that you will rate with 5 stars for me on Themeforest ^^
    Thank you!
  • Customer

    Posted by: boyzico, Dec 14, 2018 at 09:18 (6 year ago)

    Ok thank you, It's working fine now and will surely rate you on Themeforest
  • Manager

    Posted by: yame, Dec 15, 2018 at 00:56 (6 year ago)

    Looking forward to see your best ratings soon :)
  • Customer

    Posted by: boyzico, Dec 21, 2018 at 20:13 (6 year ago)

    Hi Yame,

    Please, I have a question? on the product single page, the price is at the bottom and it's kinda not nice, I want it to be at the top can this be done?

    FInd attached below. Thanks
    Screenshot-2018-12-21-at-20.07.04-5c1d495a769af.png
  • Manager

    Posted by: yame, Dec 24, 2018 at 02:55 (6 year ago)

    We can do this for you. But it must be done in parent theme and you are not allowed to update theme. If not, this will be lost
    Pls think carefully then tell me your intention
  • Customer

    Posted by: boyzico, Jan 2, 2019 at 16:10 (6 year ago)

    Hi Yame,

    Thanks for the response and Happy New Year, Can't this be done on the child's theme so when updating the parent's theme it won't affect it?
  • Manager

    Posted by: yame, Jan 3, 2019 at 08:17 (6 year ago)

    http://prntscr.com/m2h11o
    See in my attachment. You can move the line to the position you want.
    Pls go to ...\wp-content\themes\biolife\framework\woo-functions.php to search for this line

    So whenever you update the theme, you can re-do for your site. If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.
    Yame
  • Customer

    Posted by: boyzico, Jan 16, 2019 at 15:32 (6 year ago)

    Hi Yame,

    Thanks for this but I have discovered another problem which happened recently not sure why, please see attachment.
    http://prntscr.com/m80cgw

    kind regards
  • Customer

    Posted by: boyzico, Jan 16, 2019 at 16:21 (6 year ago)

    Also how can I add Favicon to the site as there is not option to do that
  • Customer

    Posted by: boyzico, Jan 16, 2019 at 16:49 (6 year ago)

    The wish list Icon on the header does not connect to the wishlist then you click on it.
  • Customer

    Posted by: yame, Jan 17, 2019 at 02:03 (6 year ago)

    - Wishlist: You have to add page for Wishlist http://prntscr.com/m87hy9 I did it for you already

    - I add Favicon: Please I would like to know is it the place that you want to add the Favicon? http://prntscr.com/m87qmk

    - Error with social icons: My coder checked and saw that you customized in Child theme for this. When he tried activating the Parent theme, the icons still work http://prntscr.com/m87qzf So you have to check again this point yourself.

    Regards,
    Yame
  • Customer

    Posted by: boyzico, Jan 17, 2019 at 08:33 (6 year ago)

    Hi Yame

    Thanks for your quick response.
    And yes that's where I want to add the favicon and I will check again for the social Icons on the child's theme.

    Kind regards
    Isaac
  • Manager

    Posted by: yame, Jan 17, 2019 at 09:33 (6 year ago)

    It's done. We have to convert the format of the icon. It must be .png or .jpg
    Pls check your site again
  • Customer

    Posted by: boyzico, Jan 18, 2019 at 00:32 (6 year ago)

    Thanks for the Favicon... Also, I have a question for the banner, I was trying to link this banner in homepage but each time I add the link it brings up some Icon in front. Also, is there a way to remove the hover on the banner attached http://prntscr.com/m8ocug because each time you take your cursor on it, it always brings the hover thing which I just want it to be plain.

    kind regards
    Isaac
  • Customer

    Posted by: boyzico, Jan 18, 2019 at 00:38 (6 year ago)

    I want to remove the writing on the header banner and leave it as a plain background is that possible? http://prntscr.com/m8oetw
  • Customer

    Posted by: boyzico, Jan 17, 2019 at 09:47 (6 year ago)

    Actually, you said your coder checked and saw I customised the Child's theme which I really didn't because I had to delete the old one and install a new child theme fresh but the problem continues so clearly the problem is not from my end. I guess the problem is from the child theme if you can help me look at it. Thanks
  • Customer

    Posted by: yame, Jan 18, 2019 at 01:31 (6 year ago)

    Hmm. I will send again all your remain issues to my coder. And pls provide me your FTP account. My coder will use it if needed
  • Customer

    Posted by: boyzico, Jan 18, 2019 at 01:33 (6 year ago)

    Ok thanks and sorry if my request is too much :)
  • Customer

    Posted by: boyzico, Jan 18, 2019 at 01:34 (6 year ago)

    Here is the FTP account details
  • Manager

    Posted by: yame, Jan 18, 2019 at 02:11 (6 year ago)

    No problem. If you have any requests, just tell me then I will check :)
    Abt the FTP account, it missed of the host / server info. Here it seems the use and pw only
  • Customer

    Posted by: boyzico, Jan 18, 2019 at 02:52 (6 year ago)

    Here is the FTP account details
  • Manager

    Posted by: yame, Jan 18, 2019 at 07:30 (6 year ago)

    I see. I sent to my coder already and he will check your issue soon
    I will let you know if I get any his feedback!
  • Customer

    Posted by: boyzico, Jan 21, 2019 at 12:23 (6 year ago)

    Hi Yame,

    Any word from your coder yet?
  • Manager

    Posted by: yame, Jan 22, 2019 at 02:02 (6 year ago)

    I've got the feedback from the coder. All were fixed already in child theme. So when you update the theme, don't be afraid, it will not be lost.
    Pls check your site again then let me know your result

    Regards,
    Yame
  • Customer

    Posted by: boyzico, Jan 22, 2019 at 16:11 (6 year ago)

    Ok thanks I will do that
  • Manager

    Posted by: yame, Jan 23, 2019 at 01:25 (6 year ago)

    So, my coder fixed for you. Do you need any assistance from this ticket?

    If not, can I close it?
  • Customer

    Posted by: boyzico, Feb 15, 2019 at 01:53 (6 year ago)

    Hi Yame, Sorry before you close the ticket please just discovered a problem please see attached http://prnt.sc/mlanzk want to know how I can disable that as I have done it on the woocommerce settings but it's still showing up there. thanks
  • Manager

    Posted by: yame, Feb 15, 2019 at 08:17 (6 year ago)

    Pls un-tick for this box: http://prntscr.com/mldpbe then the number will not appear.

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