HomeSupport systemWordPressTechOneTroubleshotting with WOOF
  • Customer

    Troubleshotting with WOOF

    Posted by: matamoi Nov 25, 2018 at 11:47 (6 year ago)
    Hello, I updated the plugins and the theme and since I have a Php error on the site. Attached you will find the screenshot of the error as well as the connection information to the site and to the FTP. Have you ever encountered this error? Can you help me correct this error? Thanks in advance Mathieu
    capture-troubleshotting-5bfa8bb5b0367.PNG
  • Customer

    Posted by: matamoi, Nov 25, 2018 at 11:53 (6 year ago)


    I tried to put together a wordpress locally with the themeen important data site in prod. I find exactly the same mistake. Ditto when I recreate the page with the same information as the prod.
  • Customer

    Posted by: Kazim Vu, Nov 26, 2018 at 00:51 (6 year ago)

    The cause maybe something's wrong when theme's uploaded via ftp tool. Please try upload theme from dashboard>>Appearance>>Theme>.Add New and let me know your results. If it does not work please provide your Cpanel accounts. I will check and help you asap.
    Kazim
  • Customer

    Posted by: Kazim Vu, Nov 26, 2018 at 00:53 (6 year ago)

    Also, please try switch off PHP version, it should be PHP 5.6.x to 7.1.x
  • Customer

    Posted by: Kazim Vu, Nov 26, 2018 at 10:55 (6 year ago)

    It's fixed. Please check it and let me know your results.
    Kazim

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