HomeSupport systemWordPressTechOneLoading takes too time in HOME page
  • Customer

    Loading takes too time in HOME page

    Posted by: h4ss4n Nov 17, 2018 at 15:03 (6 year ago)
    Am using(purchased from ThemeForest) your TechOne theme for my boss’s site: https://tashkilaa.com
    It appears to be that the page is taking too much time to load. If I disable the WPBakery plugin (using the latest paid version), page seems to be loading fine and faster.
    I believe there’s too much DOM elements getting generated and shortcode processing by the WPBakery plugin is causing the speed issue. This is a live website and because of this speed issue, business is going down. Please fix this issue at the earliest. Thank you
  • Customer

    Posted by: Kazim Vu, Nov 18, 2018 at 22:13 (6 year ago)

    Hi h4ss4n
    I think that the cause maybe by your plugins, they are conflicted together. I would like to check your site backend but i could not acess it(see the attachment screenshots)
    ftp-5bf1e410a17dc.png
    wp-admin-5bf1e410a1e7d.png
  • Customer

    Posted by: Kazim Vu, Nov 18, 2018 at 22:15 (6 year ago)

    Please try using some methods below to improve the loading speed:
    1. Install the Autoptimize plugin
    2. Remove unnecessary plugins
    3. Optimize product images
    4. Intstall the WP Super Cache
    5. Contact with your hosting administrator to increase the speed
    Hope it useful for you!
    Regards,
  • Customer

    Posted by: h4ss4n, Nov 19, 2018 at 07:15 (6 year ago)

    I have included new credentials.

    Btw, from the screenshot, I can see that you have included an empty space after "@" symbol in the username of FTP. Probably that might be the reason why the login was not authenticated. Anyway, I have provided the new credentials which is tested and working!

    In case if you are facing any issues with Filezilla, please using some other ftp clients like WinSCP (which am using)

    Thank you
  • Customer

    Posted by: Kazim Vu, Nov 20, 2018 at 07:50 (6 year ago)

    It works now. My coders are checking. I will inform you when i have got the results from them
    Regards
  • Customer

    Posted by: Kazim Vu, Nov 20, 2018 at 08:04 (6 year ago)

    The cause by the Bluehost, Telr Secure Payments for woocommerce, Ultimate WooCommerce Brands plugins, they are conflicted with theme. Please turn off it and let me know. Also, you should update to the latest theme version, it's Techone 1.4.0
    Regards
  • Customer

    Posted by: h4ss4n, Nov 20, 2018 at 08:17 (6 year ago)

    These are all required plugins! Isn't there a way to avoid the conflict with the plugin than turning it off?
  • Customer

    Posted by: Kazim Vu, Nov 20, 2018 at 08:19 (6 year ago)

    In this case, please connect to the author of plugins or customized services, they will check and help you.
    Regards
  • Customer

    Posted by: h4ss4n, Nov 20, 2018 at 08:38 (6 year ago)

    Already paid 6 month support! And am contacting the author of the theme! Isn't it probably some issue with your theme coding and supposed to fix this?
  • Customer

    Posted by: h4ss4n, Nov 20, 2018 at 08:40 (6 year ago)

    Right now, you didn't fixed the issue, instead made it worse by changing all the layouts and content! This is a live site!
  • Customer

    Posted by: Kazim Vu, Nov 20, 2018 at 08:53 (6 year ago)

    Please update the latest theme version before. Also, it relates to other plugins and i do not support for custom work also that's why you have to connect to customized services or custom by yourself
  • Customer

    Posted by: h4ss4n, Nov 20, 2018 at 09:25 (6 year ago)

    Do you mind rolling back the changes you did?
  • Customer

    Posted by: h4ss4n, Nov 20, 2018 at 14:29 (6 year ago)

    ok.. so please reverse the the changes, and bring back my site as it was..
  • Customer

    Posted by: h4ss4n, Nov 21, 2018 at 01:55 (6 year ago)

    hello. anybody out there?...too long waiting time for a reply...kindly do the needed to reverse the changes in my site please
  • Customer

    Posted by: Kazim Vu, Nov 21, 2018 at 03:58 (6 year ago)

    Hi
    I did not do anythings. As I mentioned above, I told you turn off the Bluehost, Telr Secure Payments for woocommerce, Ultimate WooCommerce Brands plugins only. So now, you can turn on it again.
    Regards
  • Customer

    Posted by: h4ss4n, Nov 24, 2018 at 16:59 (6 year ago)

    Don't give false statements! I have the history enabled. And I saw you made the changes to the website! If it was not you, then it might be your support guy, who have the credentials. Because of your theme, am having lot of pain in my head. Paid extra for the support and nothing resolved except it was made even worse! Am definitely gonna post this as a review in themeforest. And never gonna purchase anything from you and never gonna suggest my friends/family as well!

    Simply waste of time and money.
  • Customer

    Posted by: Kazim Vu, Nov 26, 2018 at 00:59 (6 year ago)

    Good morning
    We are sure that we do not do anythings. We turn off the Bluehost, Telr Secure Payments for woocommerce, Ultimate WooCommerce Brands plugins only.

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