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  • Customer

    Theme Broken - Showing Mobile Layout(?) on Desktop for some blocks

    Posted by: salman_rvf Nov 14, 2018 at 12:23 (6 year ago)
    Hi, the theme seems to be broken completely for some blocks now on my homepage. I'd finished designing it, but no matter how many times I've refreshed, cleared cache, hard refreshed, the home page is broken.

    What I'm not able to figure out is that how is the theme loading the header, menu, one of the blocks and the footer properly for the desktop, but have it all broken for the other blocks?

    Attached PDF in screenshot.
  • Customer

    Posted by: yame, Nov 15, 2018 at 01:18 (6 year ago)

    Hi @salman_rvf,

    When I check in your site, I see that you still do not have any your own data (products, images, posts, ...). So can I re-set your site then will re-install the theme for you from the scratch? If you agree, please tell me which home page demo you want to import then I will help you

    Waiting for your reply ...
    Yame
  • Customer

    Posted by: salman_rvf, Nov 15, 2018 at 03:59 (6 year ago)

    Hi, resetting the theme is fine, but please let me know what's the problem. We can't be resetting the theme every time such a thing happens since the site will go live soon.

    I'm not just importing one home page (in this case I used Demo 2 as the main). Some blocks I've taken from Demo 3 (the category block below the slider and the Featured Items/Top Rated/On Sale tabs block.

  • Manager

    Posted by: yame, Nov 15, 2018 at 09:34 (6 year ago)

    I would like to tell you that I still got the completed installation of this theme.

    The cause is being depended on some different reasons. It perhaps your importing process was not completed / or from your server, hosting.

    So I would love to check then will help you to install the theme. If there is any trouble with hosting, we will try to handle it then you may not meet again.
    And, if you totally want to re-set then re-install the theme, pls let me know then I will do it for you
  • Customer

    Posted by: yame, Nov 15, 2018 at 10:03 (6 year ago)

    Hello,

    Please check your site again. It's done.

    There are some problems from your hosting, my coder handled this for you already

    If you have other questions, do not hesitate to contact with me.
    Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really very worth with me.

    Thank you very much!
    Best regards
    Yame
  • Customer

    Posted by: salman_rvf, Nov 15, 2018 at 10:09 (6 year ago)

    As you can see, the theme home page is broken on desktop. No amount of doing anything is fixing it.

    Go ahead and reset the theme. I don't mind it now.

    But I need assurance that it won't happen in the future. I've had experience with multiple themes in the past, and this is the first time I'm having so many troubles with a theme, right from importing the proper demos to editing the elements and so son. This is a honest feedback from your customer. Please consider it.

    Thanks
  • Customer

    Posted by: salman_rvf, Nov 15, 2018 at 10:10 (6 year ago)

    Please ignore my previous message. I posted it at almost the same time as you and didn't see your message before posting it.

    Thanks
  • Customer

    Posted by: Kazim Vu, Nov 16, 2018 at 06:07 (6 year ago)

    How's your site? Do you have other questions, please connect to me. I will check and reply you asap.
    Regards

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