HomeSupport systemWordPressBiolifeHow to activate
  • Customer

    How to activate

    Posted by: diegovlg Nov 8, 2018 at 20:59 (6 year ago)
    Hi Guys,

    I buy this theme a couple of days ago, but I can't use it because I don't have any license key.

    I just have my Item Purchase Code

    Where and how can I see and get my License Key?
  • Customer

    Posted by: yame, Nov 9, 2018 at 01:43 (6 year ago)

    Hi @diegovlg,

    When you purchased the theme on Themeforest, you do not need to add any license keys, you still get the latest features of theme.
    If there is any updating, we will update on theme, and you can wait for the latest version then update for your site.

    If you have any troubles or problems, please provide me your admin + FTP account, I will check then help you
    Regards,
    Yame
  • Customer

    Posted by: diegovlg, Nov 9, 2018 at 05:21 (6 year ago)

    Hi Guys,

    Once I install on my server I recive some messages requesting me to activate my licences like Revolution Slider and WP Bakery.

    My site isn't working pretty well... what can I do?
  • Manager

    Posted by: yame, Nov 9, 2018 at 09:48 (6 year ago)

    Your importing process might be error. It was not complete so your site still appears well as in demo.

    If you have Cpanel, pls provide me then I will help you to install again the theme. And, I see that you just have only one product, no posts, no images. Can I re-set all then install from the scratch? It means that your site will be blank with no data. If you agree, pls provide me your Cpanel and tell me which homepage demo you want to import

    Waiting for your reply
    Yame
  • Customer

    Posted by: diegovlg, Nov 14, 2018 at 18:18 (6 year ago)

    Hi Guys,

    I have to change my server, I was on Amazon Lightsail and now on a Shared VPS to make the changes I need.

    But when I try to make some change on my home screen it's shows me an error (404)

    I share my credentials.

    Thanks in advance for your help.
  • Manager

    Posted by: yame, Nov 15, 2018 at 02:41 (6 year ago)

    Excuse me, I cannot access to your cPanel. I cannot ensure that this is Cpanel. It may be kind of FTP, right?

    Pls check again then I will send to my coder, he will check this problem for you
  • Customer

    Posted by: diegovlg, Nov 15, 2018 at 18:01 (6 year ago)

    Can you please try again with 69.73.180.151/cpanel and the same credentials?

    This data is the same for FTP... use the IP 69.73.180.151 instead of the domain pls.
  • Manager

    Posted by: yame, Nov 16, 2018 at 01:19 (6 year ago)

    I tried with the new domain of Cpanel and use + pw, but I still could not access to http://prntscr.com/liy3f0

    Even FTP. If you can, I don't know why. Pls guide me
  • Customer

    Posted by: diegovlg, Dec 7, 2018 at 08:14 (6 year ago)

    HI,
    When you read this message I will be on production of my site, however on my back I see this message to activate my theme and a plugin http://prntscr.com/lruhvs
    Is it possible to have the site updated?
  • Manager

    Posted by: yame, Dec 10, 2018 at 01:06 (6 year ago)

    Please follow these steps:
    - Deactivate the plugin
    - Delete plugin
    - Re-install plugin
    Then you will get the latest update version of plugin.

    Pls try then tell me your result

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