HomeSupport systemWordPressBiolifeCannot Activate the Theme
  • Customer

    Cannot Activate the Theme

    Posted by: salman_rvf Nov 8, 2018 at 08:11 (6 year ago)
    Hi,

    I cannot activate the theme by entering my purchase code key.

    I'm getting the error "License keys do not match."

    Not able to import any demos because of this?

    Please let me know what to do.
  • Customer

    Posted by: yame, Nov 9, 2018 at 01:14 (6 year ago)

    Hi @salman_rvf,

    You bought the theme from Themeforest so you do not need to add any license key. You still get the latest features of theme. When it has any updating, we will update, then you can wait for the latest updated version to update for your site

    About your site, you still do not have any your own data (posts, images, products, ...) So can I re-set then will help you to install the theme from the scratch?
    Please provide me your Cpanel then tell me the home page demo you want to import, I will help you

    Regards,
    Yame
  • Customer

    Posted by: salman_rvf, Nov 9, 2018 at 04:36 (6 year ago)

    Hi, yes, you can go ahead and reset the theme. I've not done anything with it yet.

    I've given the admin access details in the secret information. Can you please check.

    It'd be better if you told me how to import the demo so that I can try with them all and see which one I'd like to go with.
  • Manager

    Posted by: yame, Nov 9, 2018 at 06:13 (6 year ago)

    Pls provide your FTP also. And tell me which home page demo you want to import
  • Customer

    Posted by: salman_rvf, Nov 12, 2018 at 06:59 (6 year ago)

    Shared.
  • Customer

    Posted by: salman_rvf, Nov 12, 2018 at 07:00 (6 year ago)

    Please share guide or documentation on how to import the specific demos listed in the previews. Thanks.
  • Customer

    Posted by: yame, Nov 12, 2018 at 08:55 (6 year ago)

    It's done. Just because you did not tell me the home page demo you want to import so I imported for you home page 1.
    PLs check your site again

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