HomeSupport systemWordPressKuteShopUpdating theme
  • Customer

    Updating theme

    Posted by: CamilleFAURE12 Oct 17, 2018 at 07:39 (6 year ago)
    Hi,
    I have seen the notification in the back-end of my website saying
    "Require theme ver >= 3.2.1, Please update auto Update Core or Themes for use plugin "Kuteshop Toolkit" ver >= 1.1.5"
    How do you install the new version?
    I tried by downloading the theme again in Envato and install the theme but it fails.
    Please, tell me the steps to follow
    Many thanks
  • Customer

    Posted by: Kazim Vu, Oct 17, 2018 at 07:57 (6 year ago)

    Hi CamilleFAURE12
    Could you please provide your wp-admin account via secret information area? I would like to check and guide you.
    Also, from dashboard, you can lookup the top of page choose dashboard>>Update theme. After theme's updated(kuteshop 3.2.2), you have to update the kuteshop toolkit 1.1.6
    Kazim
  • Customer

    Posted by: CamilleFAURE12, Oct 17, 2018 at 10:09 (6 year ago)

    Find the secret information for your user role in Wp-Admin
    Let me know about the update
    Thanks
  • Customer

    Posted by: Kazim Vu, Oct 18, 2018 at 01:33 (6 year ago)

    Good morning
    I have checked however i could not access your site's backend: https://youtu.be/48D_ujmhJo8
    Please check and provide me again.
    Kazim
  • Customer

    Posted by: Kazim Vu, Oct 18, 2018 at 02:20 (6 year ago)

    Also, you can do as these screenshot
    switch-off-theme-version-5bc7eded3c4a9.png
    update-theme-5bc7eded40eeb.png
  • Customer

    Posted by: CamilleFAURE12, Oct 18, 2018 at 07:46 (6 year ago)

    Hi,
    Sorry, I assigned your the wrong role.
    It should work now
    Please can you remove the video from Youtube
    I also tried the steps with the screenshots, I udpated to 3.2.0 but no theme update appeared on the back end.
    Let me know
    Thanks
  • Customer

    Posted by: CamilleFAURE12, Oct 18, 2018 at 07:53 (6 year ago)

    Also,
    Products are not showing on the front end anymore.
    I believe it has something to do with the update.
    As you can see, products should appear on home page next to the main slider "Xmas Last Chance" but don't anymore, and so are the rest of the products
    Please let me know,
    Many thanks
  • Customer

    Posted by: CamilleFAURE12, Oct 18, 2018 at 10:28 (6 year ago)

    Hi,
    I can see some works has been going on in the back end BUT now the website is completely broken, missing the WPBakery.
    Could this be fixed soon please? Now my website is only filled with code lines and no visuals
    Thanks
    Screenshot_2018-10-18-Colman-Wholesale-Lowest-UK-Trading-Prices-Stationery---Cards---Toys-5bc86066b8deb.png
  • Customer

    Posted by: Kazim Vu, Oct 19, 2018 at 07:39 (6 year ago)

    I have checked and found there are much plugins on your site. Maybe they are conflicted together. I have deactivated theme and some plugins howerver your site gets the HTTP ERROR 500. Please provide your Cpanel or FTP accounts via secret information area. I would like to check your host and fix it.
    Kazim
    error-500-5bc98a391e463.png
  • Customer

    Posted by: CamilleFAURE12, Oct 19, 2018 at 08:46 (6 year ago)

    Hi,
    Please see below FTP access
    Thanks
  • Customer

    Posted by: Kazim Vu, Oct 20, 2018 at 00:32 (6 year ago)

    It's not point to your web folder. Please check and provide me again. It's better when you provide your Cpanel account. I would like to check your host config.
    Kazim
    FTP-5bca77827f1e7.png
  • Customer

    Posted by: CamilleFAURE12, Oct 22, 2018 at 09:50 (6 year ago)

    I am trying to arrange that for you,
    But in the meantime, could you find out why the Home Page is not displaying the Products anymore?
    Please let me know,
    Many thanks
  • Customer

    Posted by: CamilleFAURE12, Oct 22, 2018 at 10:21 (6 year ago)

    You should have access to FTP account now.
    Use the same credentials as provided before.
    And please, let me know when this is fixed
    Thanks
  • Customer

    Posted by: Kazim Vu, Oct 23, 2018 at 02:44 (6 year ago)

    It works fine now. Please check it

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