HomeSupport systemWordPressKuteShopTheme Option Not Work and other problems
  • Customer

    Theme Option Not Work and other problems

    Posted by: shakerin Sep 5, 2018 at 15:41 (6 year ago)
    Hi, I recently bought and installed your theme
    i have many issues with this theme
    1- I can't change theme color from theme option and need custom code to change
    2- in some page like ( http://jeirangallery.com/product-category/jewerly/jewelry-for-women/ ) page number not work , all left menu filters not work
    3- I can not change the product category photo with wordpress panel
    4- this prodct category don't show on first page ( http://jeirangallery.com/product-category/jewerly/jewelry-for-women/pendant-watch ) i send you what place i want to show ...
    pendant-watch-5b8ff92f7e0c3.jpg
  • Customer

    Posted by: Kazim Vu, Sep 5, 2018 at 22:57 (6 year ago)

    Hi shakerin
    In your case, you should update to the latest theme version, it's kuteshop 3.1.9. Also, if you have any changes at the theme option, you should turn off the Enable Meta Box Option at the dashboard>>KuteShop>>theme options>>General>>Main Settings.
    Please do it and let me know your results.

    Kazim
    Mata-Box-Option-5b905f4f77b18.png
  • Customer

    Posted by: shakerin, Sep 7, 2018 at 12:13 (6 year ago)

    hi again
    i do that but i have all of problem i say before
  • Customer

    Posted by: Kazim Vu, Sep 9, 2018 at 13:06 (6 year ago)

    Hello
    I found that your theme, it's updated however you have not update the kuteshop toolkits. Please update it and let me know your results.

    Kazim
    kuteshop-toolkit-5b951adec9f7f.png
  • Customer

    Posted by: shakerin, Sep 10, 2018 at 07:19 (6 year ago)

    i want do that but say your link is expired when i click on update toolkit
    i send you all thing you need to login and fix these problems ! please do that completely
  • Customer

    Posted by: Kazim Vu, Sep 12, 2018 at 01:08 (6 year ago)

    Hi shakerin,
    I have updated the kuteshop toolkit. Please check your issues and let me know.
    Kazim
  • Customer

    Posted by: shakerin, Sep 12, 2018 at 10:14 (6 year ago)

    all problem exist ...
    1- I can't change theme color from theme option and need custom code to change
    2- in some page like ( http://jeirangallery.com/product-category/jewerly/jewelry-for-women/ ) page number not work , all left menu filters not work
    3- I can not change the product category photo with wordpress panel
    4- this prodct category don't show on first page ( http://jeirangallery.com/product-category/jewerly/jewelry-for-women/pendant-watch )
  • Customer

    Posted by: Kazim Vu, Sep 13, 2018 at 05:15 (6 year ago)

    Hi shakerin,
    - About number 1,3 issues, my coder will check again and update asap.
    - About number 2,4 issues, they have fixed( the cause by your setting, please check at the dashboard>>KuteShop>>Theme Options>>WooCommerce>>Shop Ajax. I have setting it). Please check again.

    Kazim
  • Customer

    Posted by: shakerin, Sep 19, 2018 at 17:49 (6 year ago)

    about product category photo you can see other category still not fixed ! ( for example : http://jeirangallery.com/product-category/jewerly/jewelry-for-women/pendant-watch )

    still i can't see all category in this place ( Attached Image )
    cat-5ba28c2fa4b57.jpg
  • Customer

    Posted by: Kazim Vu, Sep 20, 2018 at 21:22 (6 year ago)

    - By default, it wont display the empty categories. I have checked and found that there are 11 categories, they exist products inside only.( see the attachment screenshot)
    - About the shop banner issue, it's updated in the kuteshop 3.2.0. please check and update it.
    categories-5ba40f8300269.png
    products-5ba40f830052a.png
  • Customer

    Posted by: shakerin, Sep 21, 2018 at 07:44 (6 year ago)

    i want to know how can user register on site ?
  • Customer

    Posted by: Kazim Vu, Sep 21, 2018 at 08:48 (6 year ago)

    In this case, you enter the dashboard choose Woocommerce>>Settings>> and check into the Allow customers to create an account on the "My account" page option.
    Regards
    my-account-page-5ba4b0635f930.png
  • Customer

    Posted by: shakerin, Sep 30, 2018 at 07:16 (6 year ago)

    hi i cant change color for this place ...
    when i change it categories removed
    Change-Color-Problem-5bb0783e77731.JPG
  • Customer

    Posted by: Kazim Vu, Oct 1, 2018 at 09:24 (6 year ago)

    Hi
    My coder's checking. I will inform you soon when i have got the results from them.
    Kazim
  • Customer

    Posted by: shakerin, Oct 8, 2018 at 17:58 (6 year ago)

    hi ...
    how about problem ?
  • Customer

    Posted by: Kazim Vu, Oct 11, 2018 at 05:21 (6 year ago)

    Hi shakerin,
    Which's tab style? Because i have checked with some styles, they still works fine

    Kazim
    tab-style-5bbeddeec104a.png

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES