HomeSupport systemPrestashopBoutiqueError: update list order in backend
  • Customer

    Error: update list order in backend

    Posted by: mutart Sep 3, 2018 at 09:29 (7 year ago)
    When a customer make an order or i try to do an order and the order is completed, i don't see it in the orders list in the backend. And then when i try to change the order status i see the change only if i see the details order but in the list of the orders i don't see the new status.

    Can you fix it?

    Thanks
  • Customer

    Posted by: yame, Sep 4, 2018 at 10:28 (7 year ago)

    Hello,

    "Order list in back end": Excuse me, I do not understand this well.
    Can you please take the screenshots for this issue? Also the status

    I need some screenshots then will give you the correct answer
    Regards,
    Yame

  • Customer

    Posted by: mutart, Sep 4, 2018 at 10:56 (7 year ago)

    Hi,
    I'm sorry for the lack of clarity.

    You can see in the attachment files the order list (order-list.png) and the status (for example: in blue background "In attesa di pagamento con bonifico bancario").
    1) When a customer do an order, the order don't show in the list of backend and, indeed, i don't receive the email of the order but the customer see the email of the order in his account.
    2) When i click in a order, for example the order with code "EXXLBCERU" and i change the status (you can see the attachment new-status.png), in the order list i don't see the change of status.

    Why?

    I hope that i'm clear now.

    I wait you.

    thank you
    boutique-issue-backend-5b8e64c6c382d.rar
  • Customer

    Posted by: mutart, Sep 7, 2018 at 10:14 (7 year ago)

    Hi,

    do you have answer?

    Let me know.

    Thank you
  • Customer

    Posted by: mutart, Sep 10, 2018 at 11:03 (7 year ago)

    Hi,

    it's very important for me to fix this problem.

    Thank you.
  • Customer

    Posted by: mutart, Sep 11, 2018 at 07:13 (7 year ago)

    Let me know.

    Please
  • Customer

    Posted by: mutart, Sep 11, 2018 at 16:01 (7 year ago)

    Hi,

    now is ok.

    Thank you

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES