HomeSupport systemWordPressKuteShop page is not refreshing after clicking 2nd ...
  • Customer

    page is not refreshing after clicking 2nd page or next, on shop page.

    Posted by: blue4fun Aug 23, 2018 at 07:24 (6 year ago)
    hi
    im trying to troubleshoot two main issue's.
    1. if you try and go to here ->
    https://www.blue4love.co.il/product-category/%D7%97%D7%A0%D7%95%D7%AA-%D7%9C%D7%90%D7%91%D7%99%D7%96%D7%A8%D7%99-%D7%9E%D7%99%D7%9F/%D7%94%D7%9C%D7%91%D7%A9%D7%94-%D7%A1%D7%A7%D7%A1%D7%99%D7%AA
    the go down to the end of the page and try to navigate to other pages, you will see that it won't refresh the page with other products.
    ive already run a test using "Plugin Detective - Troubleshooting" plugin, and it found a conflict with -> "Kuteshop Toolkit" plugin,
    but i cant leave it disabled because the site is completely broken without it.

    2. im trying to edit a footer, and i made several changes using wpbakery backend, and frontend, on template named "Main Footer", but some of the edit just dont update to the live site, or the css get blocked somewhere, dont know.
    you can replicate it by simply try to add margin values to one of the elements and look how nothing happens.
  • Customer

    Posted by: Kazim Vu, Aug 24, 2018 at 03:40 (6 year ago)

    Hi blue4fun
    - About the first issue: You should to update to the latest theme version, it's version 3.1.9. If it does not work, please provide your FTP account again,. Currently it does not work.
    - About the second issue: I have checked and found that it still working fine.( See your footer) Please check again

    Kazim
    footer-5b7f7e2229bb8.jpg
    FTP-5b7f7e2229e33.jpg
  • Customer

    Posted by: blue4fun, Aug 24, 2018 at 08:01 (6 year ago)

    the footer is still no good, i gave you a way to replicate the issue and you choose different way, that is not part of the problem, be focus.

    if you look closely all the element currently in the footer is wrapped with section. you through a newsletter outside of the section.
    in order for you to see the issue do as follow: 1. go to social settings (as appear on attached photo)
    2.try to change marging or padding value
    3. look how nothing happends.
    4. same was apply about bg color
    5. it started after i wrapped all elements in a section

    i provided new credentials to the ftp, try now
    Capture-5b7fbb43454be.PNG
  • Customer

    Posted by: Kazim Vu, Aug 25, 2018 at 07:56 (6 year ago)

    - About issue 1: I have checked again and found that you still have not update to the latest theme version. Please check on my demo at the https://kuteshop.kute-themes.net/rtl/shop/page/2/, it still works fine.
    - About issue 2: My coder will check and reply you on coming Monday because he do not work at the weekend. I will inform you when i have got the results from him.

    Have a nice weekend!
  • Customer

    Posted by: blue4fun, Aug 25, 2018 at 09:07 (6 year ago)

    excuse me, but i dont see any theme update pending.
    do you publish theme update releases elsewhere?
  • Customer

    Posted by: Kazim Vu, Aug 25, 2018 at 09:11 (6 year ago)

    You can get the latest theme version at the http://themeforest.net/downloads. To update theme, you should do follow these steps:
    Step 1: Backup your site( Include codes + Database)
    Step 2: From the dashboard>>Appearance>>Theme, you need to activate the default template( Ex; Twenty Seventeen theme)
    Step 3: Click on KuteShop and then click Delete( look down in the right). NOTE: DO NOT delete the KuteShop-Child
    Step 4: Return the dashboard choose Plugins then deactive the KuteShop Toolkit, Slider Revolution, WPBakery Visual Composer and delete them.
    Step 5: Return the Appearance menus choose Theme>>Add New>>choose your latest theme version>>Install
    Step 6: Return the Plugins menus>>New>>and choose the Kuteshop Toolkit (Slider Revolution, WPBakery Visual Composer plugins are the same)>>Install>>and activate them.

    Kazim
  • Customer

    Posted by: blue4fun, Aug 26, 2018 at 07:49 (6 year ago)

    the theme is not on the wordpress shop so it not appearing on search over there.
    ive tried to download the theme from envato store, and the version was downloaded was 3.1.9. i
    I re-installed with the 3.1.9 version, the issue still persist .
    if 3.1.9 isnt the latest updated version so provide me a link for direct download of the theme ASAP.
    thank you, great week
  • Customer

    Posted by: Kazim Vu, Aug 26, 2018 at 22:48 (6 year ago)

    Good morning
    I just checked and found that you have updated theme but your issues are there. My coders will check and update it. When it's done, i will inform you.
    Have a nice day!
  • Customer

    Posted by: Kazim Vu, Aug 27, 2018 at 01:19 (6 year ago)

    About your page issue: The cause by your woocommerce settings. I have setting again, you can check at the Dashboard>>KuteShop>>Theme Options>>Woocommerce>>Shop Ajax as the attachment screenshot.
    If you have other questions, do not hesitate to contact with me. BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.

    Kazim
    woo-settings-5b835191621a3.jpg
  • Customer

    Posted by: blue4fun, Aug 27, 2018 at 07:19 (6 year ago)

    one last thing, ever since the update, the megamenu i built has been push aside.
    i can work around it with some css, but maybe theres a better, soft-code solution.
    can you have a look?
    beside it, there is a section below that show recent, recommended, and most sold items.
    the recommended tab isn't showing any product and literally say "no products", what do i need to config in order for product to show over that tab?
    (that the default tab, and i dont want to launch the site with empty tab of "no products")
  • Customer

    Posted by: Kazim Vu, Aug 27, 2018 at 09:58 (6 year ago)

    Could you please connect to me via skype: itsonla ? I would like to live chat and need some info from you.

    Kazim
  • Customer

    Posted by: blue4fun, Aug 27, 2018 at 11:09 (6 year ago)

    ive sent you a pm on skype
  • Customer

    Posted by: Kazim Vu, Aug 28, 2018 at 00:57 (6 year ago)

    I've got your skype. Please connect to me when you are there

    Kazim

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