HomeSupport systemWordPressKuteShop Need help for solving megamenu padding & ...
  • Customer

    Need help for solving megamenu padding & single product page product info black label

    Posted by: bimalbhowmik Aug 15, 2018 at 06:55 (6 year ago)
    Megamenu padding is not working.
    In a single product page showing product info black label.
  • Customer

    Posted by: Kazim Vu, Aug 15, 2018 at 07:55 (6 year ago)

    Hi bimalbhowmik
    I am not clear about the "In a single product page showing product info black label" issue. COuld you please take some screenshots to describe it?
    Kazim
  • Customer

    Posted by: bimalbhowmik, Aug 15, 2018 at 14:55 (6 year ago)

    please check attached file
    single-product-page-5b743ef25455c.PNG
  • Customer

    Posted by: bimalbhowmik, Aug 15, 2018 at 14:57 (6 year ago)

    Did u check megamenu issue? What is the theme version now (3.1.6 or 3.1.7)
  • Customer

    Posted by: Kazim Vu, Aug 16, 2018 at 00:48 (6 year ago)

    Good morning
    - About mega menu issue, please update to the latest theme version and let me know your results.
    - About the "single product page product info black label" issue: i have checked but did not get the same your results
    http://complete1.bdtopshop.com/product/angroop-plus-cotton-salwar-kameez-light-grayish-orange/

    Kazim
    lable-5b74c9d7ca305.png
  • Customer

    Posted by: bimalbhowmik, Aug 16, 2018 at 06:23 (6 year ago)

    I see rar file mention version is 3.1.7 but after installation, we have seen the version is 3.1.6.
    Untitled-5b75187e1b25c.png
  • Customer

    Posted by: Kazim Vu, Aug 16, 2018 at 16:14 (6 year ago)

    Tomorrow morning my coders will check again and update it
    Thanks
  • Customer

    Posted by: bimalbhowmik, Aug 17, 2018 at 04:01 (6 year ago)

    I have updated KuteshopVersion: 3.1.8. Now my megamenu padding problem solved

    but I did not see the custom product attribute option. Please see the attached screenshot.

    In your document mention https://help.kutethemes.net/docs/kuteshop-3-0/customizations/custom-product-attribute/

    Regard
    Bimal
    custom-product-attribute-5b764882061e5.png
  • Customer

    Posted by: Kazim Vu, Aug 17, 2018 at 13:47 (6 year ago)

    I have checked and found that it's there. Please check again
    custom-attributes-5b76d1deb8869.png
  • Customer

    Posted by: bimalbhowmik, Aug 18, 2018 at 05:20 (6 year ago)

    Dear

    r u really expert with this theme. did you check here have the option for type: color; Type: Photo; Type: Label. Before given any solution you should understand the problem. You are wasting my time that is not expected.
  • Customer

    Posted by: Kazim Vu, Aug 19, 2018 at 17:44 (6 year ago)

    Dear
    I got it. I will connect to my developers, they will check and update soon.

    Thank you very much!
  • Customer

    Posted by: Kazim Vu, Aug 19, 2018 at 18:01 (6 year ago)

    I have checked and found that you have updated theme but have not update the Kuteshop Toolkit. It works fine now. Please check and let me know.

    Kazim
  • Customer

    Posted by: bimalbhowmik, Aug 20, 2018 at 03:45 (6 year ago)

    Dear Concern
    Thanks, it is working now. I am unhappy because when I got kutethemes 3.1.18 at that time also got Kuteshop Toolkit in that theme. I have updated my Kuteshop theme & Toolkit with a new one. But I found theme is new but Toolkit is old. Why does that happen? For that mismatch, I have lost 5 days. Can you tell me who will bear 5 days lost?
  • Customer

    Posted by: Kazim Vu, Aug 20, 2018 at 03:59 (6 year ago)

    Is good now? Because when theme's updated, client should be update the WPbakery page builder, Slider Revolution and toolkit by deleting these plugins and reinstall them. If you have other problems, please connect to me.

    Kazim
  • Customer

    Posted by: bimalbhowmik, Aug 24, 2018 at 11:05 (6 year ago)

    Dear concern

    My shop page (http://complete1.bdtopshop.com/product-category/home-appliance/page/2/) pagination is not working. I have downloaded from https://themeforest.net/downloads all plugin & theme. but unfortunately, I have seen the only theme is updated but the plugin is not updated. That is not very unexpected.
  • Customer

    Posted by: bimalbhowmik, Aug 25, 2018 at 01:22 (6 year ago)

    Shop page list layout & pagination is not working. http://complete1.bdtopshop.com/shop/?shop_page_layout=list

    and

    http://complete1.bdtopshop.com/shop/page/2/
  • Customer

    Posted by: bimalbhowmik, Aug 25, 2018 at 01:23 (6 year ago)

    I have downloaded from https://themeforest.net/downloads all plugin & theme. but unfortunately, I have seen the only theme is updated but the plugin is not updated. That is very unexpected.
  • Customer

    Posted by: Kazim Vu, Aug 25, 2018 at 08:19 (6 year ago)

    Hi
    - I have checked and did not get the same problems as you mentioned.Please check again( see this video shot: https://youtu.be/uDtbJ8VUrDA, it still works fine)
    - To update theme, you should do follow these steps:
    Step 1: Backup your site( Include codes + Database)
    Step 2: From the dashboard>>Appearance>>Theme, you need to activate the default template( Ex; Twenty Seventeen theme)
    Step 3: Click on KuteShop and then click Delete( look down in the right). NOTE: DO NOT delete the KuteShop-Child
    Step 4: Return the dashboard choose Plugins then deactive theKuteShop Toolkit, Slider Revolution, WPBakery Visual Composer and delete them.
    Step 5: Return the Appearance menus choose Theme>>Add New>>choose your latest theme version>>Install
    Step 6: Return the Plugins menus>>New>>and choose the Kuteshop Toolkit (Slider Revolution, WPBakery Visual Composer plugins are the same)>>Install>>and activate them.
    Have a nice weekend,

    Kazim
  • Customer

    Posted by: bimalbhowmik, Sep 15, 2018 at 12:36 (6 year ago)

    I am facing problem in kuteshop: product setting SAVE CHANGES button. It is not working after clicking. Please see the attached file.
    Product-save-changes-button-not-working-5b9cfcd644376.png
  • Customer

    Posted by: Kazim Vu, Sep 17, 2018 at 00:26 (6 year ago)

    Good morning
    I have checked and got the same problem as you mentioned. My coder will check and update asap.
    Have a nice day.
    Kazim
  • Customer

    Posted by: bimalbhowmik, Sep 17, 2018 at 12:25 (6 year ago)

    Please help me quickly. I want to transfer in live domain.
  • Customer

    Posted by: Kazim Vu, Sep 18, 2018 at 05:39 (6 year ago)

    The cause maybe by your plugins, they are conflicted together. My coders are checking and i will inform you when i have got the results from them.
    Thanks for your patience!
    Kazim
  • Customer

    Posted by: Kazim Vu, Sep 19, 2018 at 03:50 (6 year ago)

    The cause by the ShareBang plugin. Please turn off it and let me know your results.

    Kazim
    shareBang-5ba1c787099dd.png
  • Customer

    Posted by: bimalbhowmik, Sep 22, 2018 at 12:21 (6 year ago)

    http://complete1.bdtopshop.com/product/dream-lips-lipliner/
    Please see the attached file. When I select color attribute then URL not changing. Please see the attached file for the screenshot.
    problem-5ba633cb4ed19.zip
  • Customer

    Posted by: bimalbhowmik, Sep 24, 2018 at 05:46 (6 year ago)

    Dear Concern
    I am waiting for your solution.
  • Customer

    Posted by: bimalbhowmik, Sep 22, 2018 at 16:24 (6 year ago)

    Dokan product adding & order not working properly. Product single, variable & group product not working. Please see the attached file.
    Dokan-problem-5ba66cb301569.zip
  • Customer

    Posted by: bimalbhowmik, Sep 24, 2018 at 05:46 (6 year ago)

    Dear Concern
    I am waiting for your solution.
  • Customer

    Posted by: Kazim Vu, Sep 25, 2018 at 03:37 (6 year ago)

    Hi bimalbhowmik,
    I am waiting reply from coder, i will inform you soon when i have got the results from him
    Thank for your patience!

    Kazim
  • Customer

    Posted by: Kazim Vu, Sep 25, 2018 at 04:06 (6 year ago)

    Could you please connect to me via skype: itsonla ? I would like to live chat and need some info from you

    Kazim
  • Customer

    Posted by: bimalbhowmik, Oct 9, 2018 at 13:06 (6 year ago)

    I am facing three issues:

    1. One issue is all are checkout input item showing double time:

    https://complete1.bdtopshop.com/checkout/

    2. After click placeorder button all the information showing double:
    https://complete1.bdtopshop.com/checkout/order-received/9185/?key=wc_order_5bbca6cec3fbc

    3. In checkout page not showing footer of page
  • Customer

    Posted by: Kazim Vu, Oct 10, 2018 at 01:12 (6 year ago)

    Hi bimalbhowmik
    The cause maybe by your plugins, they are conflicted together. Please turn off the Duplicate Page plugin and let me know your results.
    Kazim
  • Customer

    Posted by: bimalbhowmik, Oct 11, 2018 at 17:13 (6 year ago)

    Why Ajax search is not working?
  • Customer

    Posted by: bimalbhowmik, Oct 11, 2018 at 18:04 (6 year ago)

    Also, If I click any button or link then taking long time for responding. Like if I click in add to cart button then responding very slow
  • Customer

    Posted by: Kazim Vu, Oct 12, 2018 at 03:58 (6 year ago)

    Hi bimalbhowmik,
    The cause maybe by your plugins, they are conflicted together. Please try using some methods below to improve the loading speed:
    1. Install the Autoptimize plugin
    2. Remove unnecessary plugins
    3. Optimize product images
    4. Intstall the WP Super Cache
    5. Contact with your hosting administrator to increase the speed
    Hope it useful for you!
    Regards,
  • Customer

    Posted by: bimalbhowmik, Oct 12, 2018 at 09:26 (6 year ago)

    Thanks for the suggestion. Then what about ajax search theme option.
  • Customer

    Posted by: Kazim Vu, Oct 15, 2018 at 04:27 (6 year ago)

    Hi
    The cause by your plugins, they are conflicted together. Please deactive for each one and check again because by default of theme, it still works fine ( see my attach file)
    Kazim
    live-search-5bc4174a2ad42.png
  • Customer

    Posted by: bimalbhowmik, Oct 21, 2018 at 06:04 (6 year ago)

    Dear Concern

    I have updated theme version: 3.2.2 & plugin Kuteshop Toolkit version 1.1.6 but I see kuteshop product setting-> product category & product brand not working
    kuteshop tab setting-> filter option not working

    Please see the attached screenshot.

    Regard
    Bimal
    21102018-5bcc16d9b98bd.zip
  • Customer

    Posted by: Kazim Vu, Oct 21, 2018 at 16:11 (6 year ago)

    Hi bimalbhowmik,
    Let coder check again and update asap. I will inform you when it's done
    Have a nice weekend!
    Kazim
  • Customer

    Posted by: bimalbhowmik, Oct 23, 2018 at 12:15 (6 year ago)

    the above problem is solved after updating Kuteshop Toolkit version 1.1.6 to Kuteshop Toolkit version 1.1.7. But I have to face Mozilla firefox browser compatibility issue.

    In Mozilla browser, my site loading time is higher and also in CHECKOUT Page payment gateway redirection not working.

    Please visit my live site bdtopshop.com and try to purchase one product in Mozilla Firefox.
    checkout-page-5bcf10efd9d4a.png
  • Customer

    Posted by: Kazim Vu, Oct 24, 2018 at 03:46 (6 year ago)

    Hi
    My coder will check again and inform you when it's done
    Kazim
  • Customer

    Posted by: Kazim Vu, Oct 26, 2018 at 06:29 (6 year ago)

    Hi
    My coder's checked and said that the cause by the SSLCommerz Woo Commerce Payment Gateway plugin. Please contact to the author of plugin, they will check and fix it.
    Kazim
  • Customer

    Posted by: bimalbhowmik, Oct 27, 2018 at 10:06 (6 year ago)

    Dear Concern
    Thanks for the feedback. Is there any evidence or proof so that i can show SSLCommerz Woo Commerce Payment Gateway plugin authority.
    That's will help me to claim them the problem.

    Regard
    Bimal
  • Customer

    Posted by: bimalbhowmik, Oct 27, 2018 at 17:28 (6 year ago)

    Dear Concern

    I have check there is no problem in sslcommerz plugin. During guest check out all are working fine. But if i try to check out through LOGIN USER at that time showing error "There are some issues with the items in your cart. Please go back to the cart page and resolve these issues before checking out."

    Please see the attched screenshot.
    Please note that i am using WP Rocket & cloudflare free plan.
    checkout-login-user-problem-5bd4a03a6f17b.png
  • Customer

    Posted by: Kazim Vu, Oct 29, 2018 at 06:03 (6 year ago)

    I am on your checkout page and do not get the same your attached file above. Please check again
    checkout-page-5bd6a2c12665c.png
  • Customer

    Posted by: bimalbhowmik, Oct 29, 2018 at 17:38 (6 year ago)

    Dear Concern

    Please login with kuteshop username then try to check out. Then you see the error.
  • Customer

    Posted by: Kazim Vu, Oct 30, 2018 at 01:17 (6 year ago)

    Here's from my side. It still works fine. Please check again
    checkout-5bd7b11287b55.png

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