Kutethemes

Customer

Error 404 Customize

Posted by: Sectorpc Jul 17, 2018 at 08:39 (7 year ago)

When I want to go to Appearance -> Customize I get a 404 error page. Please assist

Customer

Posted by: Kazim Vu, Jul 18, 2018 at 00:56 (7 year ago)

Hi Sectorpc
The cause maybe by your host config. Please contact to your host providers, they will check and help you.
Regards

Fatal-error-5b4e902d73e4f.png
Customer

Posted by: Sectorpc, Jul 18, 2018 at 07:37 (7 year ago)

I have contacted them, they said that they disabled The plugin js_composer/js_composer.php as it is using This plugin was consuming a lot of memory and site was showing issues. The site was using around 134M memory while allowed memory limit per domain is 128M. I have disabled the plugin js_composer for main domain and site is loading fine now.

Is this plug-in part of your theme?
Customer

Posted by: Kazim Vu, Jul 18, 2018 at 23:47 (7 year ago)

Yes, it's my plugin. You should increase the memory to 256 or more( your host providers, they can check and edit at the php.ini file) . I would like to check your hosting however i can not access it. Could you please provide your Cpanel account via secret information area? I will check and tell you.

Regards
Customer

Posted by: Sectorpc, Jul 20, 2018 at 07:35 (7 year ago)

Please see details as required, Also what is that plugin for?
Customer

Posted by: Kazim Vu, Jul 20, 2018 at 21:06 (7 year ago)

I can not check with your wp-admin login. Please provide full permission as the Administrator and let me know

WPADMIN-5b524ed5ccd7e.png
Customer

Posted by: Kazim Vu, Jul 20, 2018 at 21:13 (7 year ago)

Also, please contact to your host provider, they will check and increase the Memory_limit, it should be 256M or more

host-info-5b525061c5390.png

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