HomeSupport systemWordPressKuteShopAdd to Cart Issue
  • Customer

    Add to Cart Issue

    Posted by: ifede84 Jul 6, 2018 at 16:27 (6 year ago)
    There are a lot of "add to cart" issue.

    Theme version 3.1.9
    Woo 3.4.4

    ---> Add to cart doesn't redirect to cart.
    ---> Error message doesn't appears.

    Check screencast here: https://youtu.be/lyOyIjH8Lug
    Please fix quickly.
  • Customer

    Posted by: Kazim Vu, Jul 8, 2018 at 15:49 (6 year ago)

    Hi ifede84
    Your wp-admin login, it does not work. Please check and provide me again. I will check and reply you asap.
    Regards
    wpadmin-5b42328c2e7bf.png
  • Customer

    Posted by: ifede84, Jul 9, 2018 at 07:46 (6 year ago)

    Sorry Dude,

    i've made a new installation from scrap. Check secret information please
  • Customer

    Posted by: Kazim Vu, Jul 9, 2018 at 08:33 (6 year ago)

    Hi ifede84
    May i removed all your demo contents and re-install from scratch? Please connect to me via skype: itsonla. I am there
  • Customer

    Posted by: ifede84, Jul 9, 2018 at 08:38 (6 year ago)

    Dear Kazim,

    do what do you want. it's just a stage site.

    Sorry i don't have a skype account. We can speak here or i will create one, if skype it's needed. Tell me!
  • Customer

    Posted by: Kazim Vu, Jul 9, 2018 at 09:32 (6 year ago)

    Do you want to re-install as my demo? Please let me know. I will help you. Also, it's faster if we live chat together
  • Customer

    Posted by: ifede84, Jul 9, 2018 at 10:00 (6 year ago)

    Dear Kazim,

    reinstalling demo is not important. I would like if you help me solve add to cart issue as explained on my screecast!

    ok for skype, i m going to install it this afternoon (here now is lunch time)
  • Customer

    Posted by: Kazim Vu, Jul 10, 2018 at 05:49 (6 year ago)

    As your video shot, you have set only one product available on store. It may be the cause. As this video shot: https://youtu.be/PTc1ro6zFpM, it still works fine
  • Customer

    Posted by: ifede84, Jul 10, 2018 at 05:55 (6 year ago)

    Dear Kazim,

    the issue is that adding item to cart theme doesn t redirect to cart page
  • Customer

    Posted by: Kazim Vu, Jul 10, 2018 at 07:46 (6 year ago)

    I have checked again and got the same issue. My coders will check and fix asap. If you have other questions, please connect to me.
    Regards
  • Customer

    Posted by: Kazim Vu, Jul 11, 2018 at 07:20 (6 year ago)

    I have got it. The cause by you have not check the Enable AJAX add to cart buttons option as the attachment screenshot. Please try again and let me know.

    Regards
    Ajax-5b45afc438576.png
  • Customer

    Posted by: ifede84, Jul 11, 2018 at 08:19 (6 year ago)

    Dear Kazim,

    thank you for your help.

    I've checked Enable Ajax but nothing change: add to cart doesnt redirect to cart page :(
  • Customer

    Posted by: Kazim Vu, Jul 11, 2018 at 08:56 (6 year ago)

    Please clear your web browser before because i have tested from my side
  • Customer

    Posted by: ifede84, Jul 11, 2018 at 09:15 (6 year ago)

    Dear Kazim,

    I've cleaned the cache but issue still occurs.

    Please, check this screencast: https://youtu.be/VqYhJakdc5s

    I've tested on: IE, Firefox, Chrome, and also with browserstack ( https://www.browserstack.com/ )

    Here you can see the issue occurring on browserstack: https://youtu.be/OULkw7l6VGA

    The issue occurs every time!
  • Customer

    Posted by: Kazim Vu, Jul 11, 2018 at 09:32 (6 year ago)

    Please refer thí video shot
    https://youtu.be/7HEs1btmyDk
  • Customer

    Posted by: ifede84, Jul 11, 2018 at 09:41 (6 year ago)

    Dear Kazim,

    I've seen the video, i think there is a misunderstanding, because in your video the issue occurs!

    The issue is: your theme doesn't redirect to the cart page after adding item to cart.

    The behaviour i' m talking about is the one you can see in thi screencast taken from 1.x on my website live, www.martacorsoitalia.com

    https://youtu.be/4FltDQyA-dg

    Step to reproduce the issue:

    1) go to https://www.martacorsoitalia.it/themeforest/?product=beautiful-necklaces (or any other product pages)
    2) click on "add to cart"
    3) theme doesn't redirect to cart
  • Customer

    Posted by: Kazim Vu, Jul 12, 2018 at 02:57 (6 year ago)

    it's default of woocommerce. On my demo, it's the same: https://kuteshop.kutethemes.net/product/traditional-dresses/
    After Add to cart, you can click the View cart button.

    Regards
    addtocart-5b46c38cbe560.png
  • Customer

    Posted by: ifede84, Jul 12, 2018 at 03:33 (6 year ago)

    Dear Kazim,

    But the issue occurs also on your demo theme: as i can proof to you, no "view cart button" is showed on your demo theme

    Let me show you what happen on your demo theme, using browserstack.

    Check the video---> https://youtu.be/vP3yLWZ-7hY

    As you can see, using browserstack no "view cart button" appears. But your are telling me it should appear. Why on your demo theme, using browser, "view cart button" doesn't appears?
  • Customer

    Posted by: Kazim Vu, Jul 13, 2018 at 06:22 (6 year ago)

    Let my coders check again and reply you asap.
    Thank you very much.

    Kazim

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