• Customer

    Strange Issues!

    Posted by: wMyst Jun 8, 2018 at 21:45 (7 year ago)
    I have some odd issues.

    1. I cannot remove Google Map from contact page or any element like phone, etc. The documentation states and show an image that I should be able to do this, alas this is not the case.

    2. I cannot seem to get sub-menus to drop down I make the sub-menus correctly but they NEVER drop down. However they drop down with the free Shopify theme. If there is anything extra I need to do with yer theme I'd be grateful if you'd advice.

    3. Cannot seems to be able to resize logo. It is too big on some themes variations.

    4. Images are not clear in products
    Thanks a lot!

  • Supporter

    Posted by: andydao, Jun 10, 2018 at 14:37 (7 year ago)

    Hi,
    please add my email to your store.
    I will check and resolve your issue.
    My email is chungk4bictu@gmail.com

    Regards, Andy
  • Customer

    Posted by: wMyst, Jun 11, 2018 at 11:31 (7 year ago)

    Thank you for the reply. I have added you to the staff. Thanks for the help.

    Regards.
  • Supporter

    Posted by: andydao, Jun 12, 2018 at 15:09 (7 year ago)

    Hi,
    #1: I have resolved this issue.

    #2: I checked and saw that you want to create Main menu. Your main menu has 4 items menu: http://prntscr.com/ju2hg4
    if you want to make The Stuff which have sub menu. You need to insert "[megamenu]" beside "The Stuff" http://prntscr.com/ju2hg4
    and you need to make another menu which is called "The Stuff[megamenu]": http://prntscr.com/ju2ija
    This is my result: http://prntscr.com/ju2kh1

    #3: About logo, please resize logo on your photoshop and then upload it to shopify:
    Guide => Step 1: go to admin and click 'Settings'; Step 2: Click 'files' and upload file; Step 3: Copy link to above input

    #4: I have fix this issue. Please check it again.

    Regards, Andy

  • Customer

    Posted by: wMyst, Jun 25, 2018 at 11:57 (6 year ago)

    Hello, thank you for fixing the issues. One remains or I just don't see a way to do this without delving into the code which I do not want to do or at least not without proper guidance. I still cannot seem to remove the phone number or the phone icon from the contact page. I do not see a way to remove that block easily.

    Regards.
  • Customer

    Posted by: wMyst, Jun 25, 2018 at 12:12 (6 year ago)

    Oh, and when I click on the drop-down menu items nothing shows up when I click on Categories. Just am an empty page with no products or tags.
  • Supporter

    Posted by: andydao, Jun 27, 2018 at 09:21 (6 year ago)

    About #2 issue:I checked and saw that you created menu item which is attacked to collection. It contained filter collection:
    http://prntscr.com/jzvofa

    Please remove this filter for each menu.

    Regards, Andy
  • Supporter

    Posted by: andydao, Jun 27, 2018 at 09:27 (6 year ago)

    About #2 issue: you can view this image to got this: http://prntscr.com/jzvpvk
    This menu will filter collection "BATH & BEAUTY" with "Beauty" tag + "Products" + "Beauty-Products"
    I removed filter collection with Jewerly and Apparel item menu: http://prntscr.com/jzvqxw
    So please remove filter collection tag at "Beauty" item menu: http://prntscr.com/jzvs4n

    Regards, Andy
  • Supporter

    Posted by: andydao, Jun 27, 2018 at 09:08 (6 year ago)

    Hi,
    1/ Please view this guide: http://prntscr.com/jzvhv6
    2/ and this one: http://prntscr.com/jzviup

    Regards, Andy

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