HomeSupport systemWordPressKuteShopsite slow and down
  • Customer

    site slow and down

    Posted by: sami2006s May 18, 2018 at 14:37 (7 year ago)
    Hello, My site was down and very slow and this error appeared: Gateway Timeout The gateway did not receive a timely response from the upstream server or application. Did this happen due to of the theme requirements for php variables? What’s the solution? this is link site :

    https://utradeksa.com/utrade
  • Customer

    Posted by: sami2006s, Jun 9, 2018 at 07:10 (7 year ago)

    Hello dear,
    Are you finished?
    What can i do now?

    can i prepare the current home page?
  • Customer

    Posted by: Kazim Vu, Jun 9, 2018 at 09:03 (7 year ago)

    Yes, you can check and do anything. If you have other problems, please connect to me.
    Thank you and have a nice weekend!
  • Customer

    Posted by: sami2006s, Jun 9, 2018 at 12:29 (7 year ago)

    Hello again ,
    i contact with my host , i will copy the reply of him here:
    Your Cloud Server gets overloaded due to lack of CPU power and RAM which results in 503 error messages.

    CPU - https://www.awesomescreenshot.com/image/3409829/9c0f4fa7cee8a993418ca5a2c3660370
    RAM - https://www.awesomescreenshot.com/image/3409830/0a35a28473e0ce498b28864117b22c59

    In this case you should contact with your website's developer or with a WordPress specialist to optimize your websites to use less resources. I can not recommend you anyone in particular, but you can easily find a experienced specialist through some of the popular freelance websites.

    Code:
    Domain Type Hits GET POST OTHER Executions
    --------------- ----- ---- --- ---- ----- ----------
    utradeksa.com main 0 0 0 0 2550


    Top 10 Executed Scripts
    Code:
    Count Script Local Path
    ----- ----------------------------------------------------- ---------------------------------------------------------
    906 http://*.utradeksa.com/utrade/wp-admin/admin-ajax.php /home/utradeks/public_html/utrade/wp-admin/admin-ajax.php
    503 http://*.utradeksa.com/wp-cron.php /home/utradeks/public_html/wp-cron.php
    351 http://*.utradeksa.com/index.php /home/utradeks/public_html/index.php
    251 http://*.utradeksa.com/utrade/index.php /home/utradeks/public_html/utrade/index.php
    128 http://*.utradeksa.com/wp-admin/admin-ajax.php /home/utradeks/public_html/wp-admin/admin-ajax.php
    102 http://*.utradeksa.com/wp-admin/admin.php /home/utradeks/public_html/wp-admin/admin.php
    101 http://cook.sa/index.php /home/utradeks/public_html/cook.sa/index.php
    69 http://cook.sa/wp-cron.php /home/utradeks/public_html/cook.sa/wp-cron.php
    32 http://*.utradeksa.com/utrade/wp-admin/edit.php /home/utradeks/public_html/utrade/wp-admin/edit.php
    29 http://*.utradeksa.com/utrade/wp-cron.php /home/utradeks/public_html/utrade/wp-cron.php


    Alternatively you could upgrade your Cloud Server's resources via your User Area -> My Accounts -> Upgrade or you could enable Auto-scaling and in this way your Cloud Server will have the necessary resources at the required time.

    Also I would suggest you to activate our SG Optimizer plugin with all 3 levels of caching which will decrease the executions and resources usages.
  • Customer

    Posted by: Kazim Vu, Jun 11, 2018 at 07:11 (7 year ago)

    Hello
    I have sent to coders, they are checking again. I will inform you soon when i have got the results from them.
    Thank for your patience!

    Regards
  • Customer

    Posted by: Kazim Vu, Jun 12, 2018 at 02:48 (7 year ago)

    Hello
    My coders have checked and said that the causes by your plugins. Please turn off it and clean your web cache again.
    Regards
  • Customer

    Posted by: sami2006s, Jun 20, 2018 at 12:52 (6 year ago)

    Hello ,
    Thanks for your effort
    i want to tell you about ssl plugin that your coder activated it , and today i deactivated it and again activated it but happened some issue in css on home page of products layout , can you tell your coder to check it please?

    Thanks
  • Customer

    Posted by: sami2006s, Jun 20, 2018 at 13:19 (6 year ago)

    i resolve it , thanks
  • Customer

    Posted by: Kazim Vu, Jun 20, 2018 at 22:56 (6 year ago)

    Great. If you have other questions, please connect to me. I will check and reply you asap.
    Have a nice day!

    Kazim
  • Customer

    Posted by: sami2006s, Jun 26, 2018 at 07:03 (6 year ago)

    Hello
    can you ask your coder , there is a new update version for a WooCommerce 3.4.3 , and will it effect on the theme or not ?

    and there is a new updates for the plugins like Slider Revolution ,WPBakery Page Builder , where is find?
  • Customer

    Posted by: Kazim Vu, Jun 26, 2018 at 09:29 (6 year ago)

    In this case, please waiting for next update. My coders are checking and update asap.
    Regards
  • Customer

    Posted by: sami2006s, Jul 18, 2018 at 11:27 (6 year ago)

    Hello,
    i want to use "Load more" Button for shop page to show the products , and in categories page also, how? if it need a customization please tell me , it is very important .
    and i would like to tell you about select values menu , when select next page and select show all menu , appeared 404 error , see this link:
    https://test.utradeksa.com/product-category/%D8%A7%D9%84%D9%85%D9%86%D8%B2%D9%84/page/2/?product_per_page=212

    Thanks
  • Customer

    Posted by: Kazim Vu, Jul 19, 2018 at 01:06 (6 year ago)

    Hi sami2006s,
    - About the "Load more" Button for shop page to show the products issue, you have to custom by yourself or connect to customized services(https://support.kutethemes.net/offer/ad) because i do not support for custom work.
    - About the 404 issue, could you please provide wp-admin login for the https://test.utradeksa.com/wp-admin ? By default, i support for the first domain(https://utradeksa.com) only, however in your case, i will help you.
    Regards
  • Customer

    Posted by: sami2006s, Jul 30, 2018 at 13:42 (6 year ago)

    Thanks it resolved.
    i want tell you about another thing , this message "sorry, your session has expired. return to shop" appeared on checkout page , and i need to disable this, or change the session time ,how?
  • Customer

    Posted by: Kazim Vu, Jul 31, 2018 at 06:15 (6 year ago)

    Hi
    Could you please provide your wp-admin login account via secret information area? My coders will check and fix it.
    Regards
  • Customer

    Posted by: sami2006s, Jul 31, 2018 at 07:24 (6 year ago)

    please tell your coder , don`t make any changes on the settings of the web site or updates any plugins , it now live and there is real orders customers ,
    i Provide you wp-admin login account ,

    Thanks
  • Customer

    Posted by: Kazim Vu, Aug 1, 2018 at 00:38 (6 year ago)

    Hi sami2006s,
    My coder's checking. I will inform you when i have got the results from them.
    Regards
  • Customer

    Posted by: Kazim Vu, Aug 1, 2018 at 03:07 (6 year ago)

    I have checked again and did not this message:
    https://www.awesomescreenshot.com/image/3522453/797e54892eb5c22b387c44050e8607c9
    Also, you should update to the latest theme version and let me know your results.
    Regards
  • Customer

    Posted by: sami2006s, Aug 1, 2018 at 16:40 (6 year ago)

    i updated the theme and plugins and it is ok
    - i used home 5 demo but there is issu with vertical menu , see the screenshot link: https://drive.google.com/file/d/1jP-QcC_q8OXKosNNGd9XV0ay1esjhoLV/view?usp=drivesdk

    - i tried to search in orders search by tracking number and the result not found, however i updated the woocoomerce to new version .
    i will provide you wp-admin in test link i used
  • Customer

    Posted by: sami2006s, Aug 1, 2018 at 16:42 (6 year ago)

    this is in link here: https://test.utradeksa.com/
  • Customer

    Posted by: Kazim Vu, Aug 2, 2018 at 05:02 (6 year ago)

    - About the search issue, it searches in title, description, contents, sku only
    Live-search-5b62904c3e5e5.png
  • Customer

    Posted by: sami2006s, Aug 2, 2018 at 07:31 (6 year ago)

    no i mean orders search in : woocommerce - orders menu
  • Customer

    Posted by: sami2006s, Aug 1, 2018 at 16:41 (6 year ago)

    i will provide you wp-admin in test link i used
  • Customer

    Posted by: Kazim Vu, Aug 2, 2018 at 05:04 (6 year ago)

    - About categories in tabs, you can show at the dashboard>>Pages>>your home front page>>Kuteshop tabs>>Filter Option as the attachment screenshot.

    Regards
    tab-categories-5b6290d134ce7.png
  • Customer

    Posted by: sami2006s, Aug 2, 2018 at 07:32 (6 year ago)

    yes i did it , bit in front page not show the text
  • Customer

    Posted by: Kazim Vu, Aug 2, 2018 at 08:51 (6 year ago)

    I have checked again and got the same problems as you mentioned. The cause maybe by your plugins, they are conflicted together. Please deactivate your plugins and check for each one because on my demo, it still works fine.
    Regards
  • Customer

    Posted by: sami2006s, Aug 2, 2018 at 09:08 (6 year ago)

    i see the issu from this class i set to 1
    .lazy {
    opacity: 1;
    }
  • Customer

    Posted by: Kazim Vu, Aug 2, 2018 at 09:19 (6 year ago)

    Can you fix it?
  • Customer

    Posted by: sami2006s, Aug 2, 2018 at 09:23 (6 year ago)

    yes it fix now,
    but still orders search in : woocommerce - orders menu
    try search by tracking number like: 21212121212
  • Customer

    Posted by: Kazim Vu, Aug 2, 2018 at 09:25 (6 year ago)

    Could you take a screenshot to describe it?
  • Customer

    Posted by: sami2006s, Aug 2, 2018 at 09:42 (6 year ago)

    ok see here
    https://drive.google.com/file/d/19YJoQEMy_TQvxgyFZTemSjzdymrl_jjC/view?usp=drivesdk
  • Customer

    Posted by: Kazim Vu, Aug 3, 2018 at 05:39 (6 year ago)

    My coder's checking. I will inform you soon when it's done.
    Regards
  • Customer

    Posted by: sami2006s, Aug 6, 2018 at 06:57 (6 year ago)

    what`s new?
  • Customer

    Posted by: sami2006s, Aug 6, 2018 at 07:00 (6 year ago)

    Hello
    i want to add new feature in my theme called delay deal like this theme , see the screenshot :

    https://drive.google.com/file/d/1_Ov-rpnx2BSyn1wYYIoOvoSb00y9ho3e/view?usp=drivesdk

    how can i contact with service department to discussion with them about it and to know the budget ?
  • Customer

    Posted by: Kazim Vu, Aug 6, 2018 at 16:51 (6 year ago)

    Hi
    About the search by tracking number issue: the cause by your plugin( Shipment Tracking). In this case, you have to custom by yourself or connect to customized services. The Deal time also. Here it is: https://support.kutethemes.net/offer/add
    Regards
  • Customer

    Posted by: sami2006s, Aug 8, 2018 at 13:19 (6 year ago)

    Hello dear

    now i forcing a problem with woocomerce plugin causing down my site , i contact with the host and here there reply :
    The timeouts have occurred due to the index.php script process being terminated due to excessive load being caused by it:
    Code:
    Aug 08 09:08:55 c53114: Killed long proc(4392) owner(utradeks) :: /usr/local/php70/bin/php index.php

    Reviewing the error logs, I see numerous errors of the following format:
    Code:
    [Wed Aug 08 08:03:54.365233 2018] [:error] [pid 27755] [client 46.153.89.94:50458] The WC_Product::get_post_data function is deprecated since version 3.0. Replace with get_post., referer: https://utradeksa.com/shop/wp-admin/admin.php?page=wcx_wcreport_plugin_dashboard&parent=dashboard&smenu=dashboard

    [Wed Aug 08 08:03:54.369799 2018] [:error] [pid 27755] [client 46.153.89.94:50458] The WC_Product::get_parent function is deprecated since version 3.0. Replace with WC_Product::get_parent_id., referer: https://utradeksa.com/shop/wp-admin/admin.php?page=wcx_wcreport_plugin_dashboard&parent=dashboard&smenu=dashboard

    [Wed Aug 08 08:03:54.369917 2018] [:error] [pid 27755] [client 46.153.89.94:50458] The WC_Product::get_post_data function is deprecated since version 3.0. Replace with get_post., referer: https://utradeksa.com/shop/wp-admin/admin.php?page=wcx_wcreport_plugin_dashboard&parent=dashboard&smenu=dashboard

    These refer to an issue with the WooCommerce plugin. Keeping this in mind, right now the best course of action is to first see what the plugin's developers will suggest and whether or not they will be able to shed some more light on the matter. If they suggest a server setting or adjustment, that may help alleviate the issue, please let us know and we will make every effort to help with that. If not, then please let us know again and we will explore alternative solutions, but it would be best to refrain from any changes before their input on the subject.

    We stand open for further requests should our assistance be required.
  • Customer

    Posted by: Kazim Vu, Aug 8, 2018 at 14:54 (6 year ago)

    The cause may be by some plugins, they are conflicted with theme or PHP version please backup your site before and then switch off the PHP version to 5.6.x and let me know your results
    Regards
  • Customer

    Posted by: sami2006s, Aug 8, 2018 at 15:22 (6 year ago)

    unfortunately not effect , can you help me and pay to you?
  • Customer

    Posted by: sami2006s, Aug 8, 2018 at 15:28 (6 year ago)

    i deactivated woocomerce plugin and site is work now
  • Customer

    Posted by: sami2006s, Aug 8, 2018 at 17:10 (6 year ago)

    Hello again
    i deactivated theme and the plugins of the theme and site run quickly , i notice the problem appeared after i updated to new virsion of the theme and plugins to 3.1.6 , now i wil activate the theme and plugins to version 3.1.2 , and you need to see the issues in latest version .

    waiting if you need any login accsess info
  • Customer

    Posted by: sami2006s, Aug 8, 2018 at 17:14 (6 year ago)

    please please do not delete any orders or products , iam very sad for my business
  • Customer

    Posted by: sami2006s, Aug 8, 2018 at 19:03 (6 year ago)

    sorry iam forget the pass , i write the new

  • Customer

    Posted by: sami2006s, Aug 8, 2018 at 19:39 (6 year ago)

    the theme is making lot of problems on siteground hosting with 3 CPU Cores 6GB Memory 60GB SSD Space 5TB Data Transfer latest version of WordPress and woocommerce and your theme keep getting : Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.4.29 (Unix) mod_hive/6.6 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6 Server at port 443

    there is makor problem with the theme and woocommerce cause if i go to default theme all is ok
  • Customer

    Posted by: sami2006s, Aug 9, 2018 at 00:01 (6 year ago)

    Hello again

    i copy my site to a nother host , and still slow now
    i will paste the admin login and ftp ,
  • Customer

    Posted by: Kazim Vu, Aug 9, 2018 at 05:26 (6 year ago)

    Please try using some methods below to improve the loading speed:
    1. Install the Autoptimize plugin
    2. Remove unnecessary plugins
    3. Optimize product images
    4. Install the jsDelivr – WordPress CDN plugin
    5. Intstall the WP Super Cache
  • Customer

    Posted by: Kazim Vu, Aug 9, 2018 at 05:31 (6 year ago)

    Also, i have upload the info.php file to your host but it does not work. Please check and provide your FTP account again
    check-server-info-5b6bd1a8dd1f4.png
    php-5b6bd1a8dd58b.png
  • Customer

    Posted by: sami2006s, Aug 9, 2018 at 06:32 (6 year ago)

    ok i see to do it in my host , i have 1 day to return on siteground without loading on server ,
  • Customer

    Posted by: sami2006s, Aug 9, 2018 at 06:42 (6 year ago)

    please dear activate the latest version of theme and plugin and solve by yourself the speed , iam very sad an nerves about this issue

    iam waitng you , and if you have skype account sent to me urgent
  • Customer

    Posted by: sami2006s, Aug 9, 2018 at 06:47 (6 year ago)

    i paste info php link see it
  • Customer

    Posted by: Kazim Vu, Aug 10, 2018 at 05:24 (6 year ago)

    Hello
    What's your skype id? My skype's: itsonla , please connect to me asap.

    Kazim
  • Customer

    Posted by: sami2006s, Aug 10, 2018 at 08:09 (6 year ago)

    ranoshme ,

    thanks
  • Customer

    Posted by: Kazim Vu, Aug 13, 2018 at 04:15 (6 year ago)

    Hi
    How's your new host? As we connected via skype. Please connect to me if you need help.

    Kazim

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES