HomeSupport systemWordPressTuranproblem with wp-bakery hover boxes
  • Customer

    problem with wp-bakery hover boxes

    Posted by: base23lam21 May 7, 2018 at 20:12 (7 year ago)
    Hi.I have a problem with that page.
    http://giorgosnikolaou.gefstratiou.com/rings/products/
    The 5 categories are made by hover boxes but on mobile( i phone) nothing happens.Hover boxes dont work.
  • Customer

    Posted by: yame, May 8, 2018 at 00:48 (7 year ago)

    Hello,

    I've tested your issue and saw the same with yours.
    Could you please provide me you FTP account then I will send to the coders. They will check for you

    Waiting for your reply....
    Yame
  • Customer

    Posted by: base23lam21, May 8, 2018 at 07:18 (7 year ago)

    ok
  • Customer

    Posted by: base23lam21, May 8, 2018 at 10:42 (7 year ago)

    In case this is Wp bakery's bug i dont have a direct license for this plugin right?
  • Manager

    Posted by: yame, May 9, 2018 at 02:34 (7 year ago)

    Yeah. Just because the license just be activated for only one server. If you want to use for your own, you have to buy and update when it has alarm.
    Now when you use our theme, we update whenever it has the updating version, and the customers just download from theme,

    About your issue above with 5 hover boxes in iPhone version, my coder checked and saw that you built this page by shortcode Hover Box. This is the default shortcode of VC, so if you have any problems, please contact to the author of this shortcode so that they will check for you

    Regards,
    Yame
  • Customer

    Posted by: base23lam21, May 9, 2018 at 09:39 (7 year ago)

    Hi,
    the license is activated only for this website: www.laucreations.com
    The other was a test site.
    this is the response from wp bakery.


    "It seems that you do not have any valid license for WPBakery Page Builder. What does it mean? It may be so that you got WPBakery Page Builder by purchasing WordPress theme which does not grant you with direct license for WPBakery Page Builder. Why do I need direct license? Direct product license unlocks several benefits:


    Access official customer support
    (otherwise managed by your theme author)
    Update WPBakery Page Builder directly
    Use WPBakery Page Builder with any theme
    (not just the one you got it with)
    Manage your licenses at Client Portal"

    Can you find me a solution with that problem?
    You tell me that i have to buy the lisence for this plugin in order to get the support for that issue?
    Thanks
  • Customer

    Posted by: yame, May 15, 2018 at 09:12 (7 year ago)

    If you want to update plugin by yourself, you can buy the license and update when you get the warning
    Or you just download the updating from the theme. It's fine. We also update plugin when it has the warning to update.

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