HomeSupport systemWordPressKuteShop Pictures dont show on mpbile version when ...
  • Customer

    Pictures dont show on mpbile version when changing product category

    Posted by: dudi2606 Apr 9, 2018 at 18:55 (7 year ago)
    When changing the product category on the lower part of the homepage on its menu in mobile version, rhere is no image showing up, only blank. See attached
    Please help
    Screenshot_20180409-214950_Samsung-Internet-5acbb70ba9e40.jpg
  • Customer

    Posted by: Kazim Vu, Apr 10, 2018 at 09:04 (7 year ago)

    Hi
    I have got it. My coders will check and fix soon
    Regards
  • Customer

    Posted by: dudi2606, Apr 10, 2018 at 10:53 (7 year ago)

    Same issue for desktop version also
  • Customer

    Posted by: Kazim Vu, Apr 11, 2018 at 06:19 (7 year ago)

    Hi
    Could you please update to the KuteShop 3.0.9, it's lighter and faster running. However, you have to setting again when theme's updated. If you have any problems, please connect to me via skype: itsonla. We can live chat directly.
    Note: You should backup your site before
  • Customer

    Posted by: dudi2606, Apr 11, 2018 at 12:07 (7 year ago)

    hi, a couple of weeks ago you told me my theme cannot be updated to 3. just up to 1.7.9, because the 3. won't work and it will affect everything
  • Customer

    Posted by: Kazim Vu, Apr 13, 2018 at 04:18 (7 year ago)

    We have updated and you can update. However as i mentioned above, you have settings again. Please connect to me via skype: itsonla if you need help
    Regards
  • Customer

    Posted by: dudi2606, Apr 17, 2018 at 07:24 (7 year ago)

    i updated it to 3.1.0, changed from child theme to this new updated theme, nd then my whole website just looked messed up, i need a solution
  • Customer

    Posted by: Kazim Vu, Apr 17, 2018 at 08:00 (7 year ago)

    Could you please connect to me via skype: itsonla ? I would like to live chat and need more info from you.
    Waiting your connection
    Regards
  • Customer

    Posted by: dudi2606, Apr 23, 2018 at 11:27 (7 year ago)

    hi, yo said you will check settings when setting up updated theme, still waiting
  • Customer

    Posted by: Kazim Vu, Apr 25, 2018 at 02:09 (7 year ago)

    I have checked and found you have not update to theme version 3.1.1. Please restore to demo host and provide your wp-admin login + ftp accounts details. I will update to the latest theme version and re-build your pages. Currently your site's running so i can not do anythings.
    Regards
  • Customer

    Posted by: dudi2606, Apr 25, 2018 at 09:05 (7 year ago)

    i don't understand hwat you just said but, i will put the new 3.1.1 theme in the site, you can just activate it and work on it ok?
  • Customer

    Posted by: Kazim Vu, Apr 27, 2018 at 02:06 (7 year ago)

    It has fixed. Please check your site and let me know.( Note: you should clear your browser's cache before)
    Regards
  • Customer

    Posted by: frtyaman, Apr 26, 2018 at 10:44 (7 year ago)

    I have the same problem
    Adsız-5ae1ad88df729.png
  • Customer

    Posted by: frtyaman, Apr 26, 2018 at 10:44 (7 year ago)

    how is it updated
  • Customer

    Posted by: Kazim Vu, Apr 27, 2018 at 02:04 (7 year ago)

    Hi frtyaman
    To update Kute theme:
    Step 1: Backup your site( Include codes + Database)
    Step 2: From the dashboard>>Appearance>>Theme, you need to activate the default template( Ex; Twenty Seventeen theme)
    ( you can refer this document, it's the same http://test.kutethemes.net/koolshop_doc/#mazanoupdate)
    Step 3: Click on KuteShop and then click Delete( look down in the right). NOTE: DO NOT delete the KuteShop-Child
    Step 4: Return the dashboard choose Plugins then deactive the KuteShop Toolkit, Slider Revolution, WPBakery Visual Composer and delete them.
    Step 5: Return the Appearance menus choose Theme>>Add New>>choose your latest theme version>>Install
    Step 6: Return the Plugins menus>>New>>and choose the Kuteshop Toolkit (Slider Revolution, WPBakery Visual Composer plugins are the same)>>Install>>and activate them.
    Please do it and let me know.
    Regards
  • Customer

    Posted by: dudi2606, Apr 30, 2018 at 07:56 (7 year ago)

    it didn't work, look at my website now and what happened to to it
  • Customer

    Posted by: dudi2606, Apr 30, 2018 at 08:58 (7 year ago)

    please click on this link and see how it looks on mobile: http://www.responsimulator.com/?url=buy-footballtickets.com
    scroll down and see the categories, click on the 3 lines and look at what it does, it just goes back to the top of the homepage
    and the images are messed, or don't show up, or just shows as a list...please help
    FireShot-Capture-10---Responsimulator---Test-websites-on-iPhone-a_---http___www.responsimulator.com_-5ae6dac6e1633.png
  • Customer

    Posted by: Kazim Vu, May 2, 2018 at 02:23 (7 year ago)

    Hi dudi2606
    I have checked and got the same problems as you mentioned. My coders are checking. I will inform you when it's done.
    Have a nice day!
  • Customer

    Posted by: Kazim Vu, May 8, 2018 at 00:33 (7 year ago)

    Hi dudi2606
    There're many virus on your host and my coders can not access and fix. They coders said that you should be cleaned before. If it's possible, please replace by the kuteshop 3.x.x, it's lighter and faster.
    Regards

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