HomeSupport systemWordPressKuteShopdont install plugin
  • Customer

    dont install plugin

    Posted by: vestataxi Mar 24, 2018 at 18:54 (7 year ago)
    After successful installation of the theme (KuteShop - Multipurpose WooCommerce WordPress Theme) plugins are not installed. I am attaching a screenshot. Please help me !!!

    Licensor's Author Username: kutethemes
    Licensee: Hayk Baldryan
    Item Title: KuteShop - Multipurpose WooCommerce WordPress Theme (RTL Supported)
    Item URL: https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/13012521
    Item ID: 13012521
    Item Purchase Code: e114d747-579f-4852-89ea-9e2e57c8bb04
    Purchase Date: 2018-03-23 07:13:05 UTC
    foto-1-5ab69ee02425a.jpg
  • Customer

    Posted by: Kazim Vu, Mar 25, 2018 at 06:29 (7 year ago)

    Hi vestataxi
    I have checked and got the same problems as you mentioned. Could you please provide your Cpanel account details via secret information area? I would like to check directly on your host and show you how to fix it.
    Regards
  • Customer

    Posted by: vestataxi, Mar 25, 2018 at 09:43 (7 year ago)

    if you mean that it is possible to install the plugin copy them directly into the host directory in the folder /WP-contents/plugins, I did it already, there is the problem of activation and updating of these plugins. Namely, the visual composer and revolution Slider and KuteshopToolkit do not work. KuteshopToolkit Installer is version 1.04 and cannot be upgraded to version 1.05. Visual composer plugin and revolution Slider requires product activation code / key

    below I send you information about hosting provider and access to ISPManager
  • Customer

    Posted by: Kazim Vu, Mar 26, 2018 at 02:17 (7 year ago)

    Good morning
    - About plugins issues, the cause maybe by my server. My developers are checking and fix asap. Also, you can download and install these plugins from dashboard Plugins>>Add New as the attachment screenshot( I have installed and activated them)
    -About product activation code / key issues, I included the Visual Composer and Slider Revolution plugins in my theme for free. You can update VC and SR by updating my theme so you do not need the license to activate it, after you activate theme, you can also install and activate these plugins on your site.
    Regards
    Plugin-5ab85837b884c.png
  • Customer

    Posted by: vestataxi, Mar 26, 2018 at 08:18 (7 year ago)

    hi
    how to update and activate your theme to work properly plugins VC and SR ?
    the plugin VC does not work. I can not edit any page of the site with the plugin VC
    you try to do something
    below I send screenshots
    foto-11-5ab8acbaee82c.jpg
    FOTO-22-5ab8acbaef749.jpg
    foto-33-5ab8acbaf0547.jpg
    foto-44-5ab8acbaf0705.jpg
  • Customer

    Posted by: Kazim Vu, Mar 26, 2018 at 16:00 (7 year ago)

    The cause by you have not check some options. In this case, you enter the dashboard choose WP Bakery Page Builder>>Role Manager and check as the attachment screenshot. Please do it and let me know your results.
    About product activation code, as i mentioned above, it includes in my theme so you do not need the license to activate it,
    Regards
    VC-5ab9193982a55.png
  • Customer

    Posted by: vestataxi, Mar 26, 2018 at 18:37 (7 year ago)

    All of the options and settings of plugin VC is enabled but the plugin is not working, page not able to edit and work. You can check to see if there is any doubt. All the data host you have
    You can go to our host and delete everything and install again if you think that something may be wrong. There's a clean theme.

    I think so if not obtained then I will be forced to request back the paid money from evantomarket
    Thanks
  • Customer

    Posted by: Kazim Vu, Mar 27, 2018 at 03:57 (7 year ago)

    Hi vestataxi
    Could you please connect to me via skype: itsonla ? I would like to live chat and need some helps from you.
    Waiting your connection..

    Regards
  • Customer

    Posted by: vestataxi, Mar 27, 2018 at 07:33 (7 year ago)

    hi, I speak bad English and communicate with you using a dictionary and translator. I'm sorry, but I can't talk to you on Skype because there's a big time difference.
    I have a simple and transparent, I have bought the theme in the hope that everything will work properly and smoothly. I do not want to give up your product, on the contrary - I want to work on your theme.
    But, my dear, the plugins in the theme do not work, to create and edit a page impossible and unrealistic. I asked you to check and test all, I gave you all the information on the host. Please, if you are the owner of this theme and give support for the clients, customise the theme and plugins to work properly.
    Thanks for understanding
  • Customer

    Posted by: Kazim Vu, Mar 27, 2018 at 07:39 (7 year ago)

    No problems. Please connect to me via skype, i am there. Your Cpanel account, it's hard to use. Could you please provide your ftp accounts again? I think that the cause by your host,it's denied my plugins. Can you change to other host as the goddady or hostgator host?
  • Customer

    Posted by: vestataxi, Mar 27, 2018 at 08:40 (7 year ago)

    I can't change my host, as by the laws of Russia host online store and customer data must be on the territory of Russia. On this host I have a lot of online shops running on WP and Woocomerce no problems with THE7 themes, AVADA, WHOOCOMERCE did not arise, all themes include plugins VC and SR and never had any problems everything worked well.
    Again, I copied my data below the host in the secret information. In host 2 site 1. parfum.market 2. vesta.market me now need to align vesta.market where is worth your theme Kuteshop
  • Customer

    Posted by: Kazim Vu, Mar 27, 2018 at 08:50 (7 year ago)

    Please provide your FTP accounts via secret information area. My coders will check and fix soon
  • Customer

    Posted by: Kazim Vu, Mar 27, 2018 at 08:54 (7 year ago)

    also, please change permission of the Plugins folder to 644
    Waiting your reply...
  • Customer

    Posted by: vestataxi, Mar 27, 2018 at 09:05 (7 year ago)

    I changed permission of the Plugins folder 755 to 644.
  • Customer

    Posted by: Kazim Vu, Mar 27, 2018 at 09:06 (7 year ago)

    what's your FTP account? I need this info
  • Customer

    Posted by: vestataxi, Mar 27, 2018 at 09:18 (7 year ago)

    i do not have FTP account, direct entry only
  • Customer

    Posted by: Kazim Vu, Mar 27, 2018 at 09:24 (7 year ago)

    Please contact to your host provider, they will check and give us
    I am waiting...
  • Customer

    Posted by: vestataxi, Mar 27, 2018 at 09:51 (7 year ago)

    filezilla
    login: vesta
    pasw: 7X2z2L5h
  • Customer

    Posted by: Kazim Vu, Mar 28, 2018 at 01:19 (7 year ago)

    Good morning
    The cause by your host config. I have checked and did not open the plugins folder. Please check again and let m know.

    Regards
    FTP-5abaedbae50a2.png
  • Customer

    Posted by: vestataxi, Mar 28, 2018 at 06:59 (7 year ago)

    in your last correspondence, you asked me to change the folder permission code from 755 to 644, and I thought that's why you didn't open it. I am now back changed from 644 to 755. Now is a normal
  • Customer

    Posted by: Kazim Vu, Mar 28, 2018 at 09:42 (7 year ago)

    Please set permission Plugin's subfolders also. Currently, i can not access subfolders inside the Plugins folder. Please check again
  • Customer

    Posted by: vestataxi, Mar 28, 2018 at 10:02 (7 year ago)

    the folder wp-content and folder plugin is 777
  • Customer

    Posted by: Kazim Vu, Mar 29, 2018 at 03:42 (7 year ago)

    All your files inside also. My coders can not save change it. Please connect to me via skype: itsonla, your english, it's not important
    Waiting your connection
    file-5abc60a387bdd.png
  • Customer

    Posted by: vestataxi, Mar 29, 2018 at 08:45 (7 year ago)

    hi
    Im in skype ( hayk.b ) cannot call you
  • Customer

    Posted by: Kazim Vu, Mar 30, 2018 at 07:04 (7 year ago)

    Hi vestataxi
    It's worked. Please check again and let me know your intentions. If you have other questions, do not hesitate to contact with me. I will help you.
    BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
    Thank you and Have a great day!

    Kazim Vu

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