HomeSupport systemPrestashopLoganceeProblem after instalation
  • Customer

    Problem after instalation

    Posted by: SDISL Mar 21, 2018 at 15:34 (7 year ago)
    Hello, I have problems after installing the template.

    I try to select a home page and I stop seeing all the modules.

    I have done it with a clean installation of Prestashop 1.6.1.8 and the server is under a version of php 5.6. Can you help me?

    Thank you

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  • Customer

    Posted by: yame, Mar 22, 2018 at 03:25 (7 year ago)

    Hello SDISL,

    Please help me to install a new Prestashop then I will try to re-install the theme for you with Home Presentation
    I would like to make sure that you don't meet any error during installing the theme

    Waiting for your reply...
    Yame
  • Customer

    Posted by: SDISL, Mar 22, 2018 at 09:17 (7 year ago)

    Hi. Here you can perform a fresh Prestashop installation. When I installed the theme in the previous installation I had no errors. There is something that does not work :( Thanks for the support

    http://pimientosriojanos.web.sdi.es
  • Customer

    Posted by: SDISL, Mar 22, 2018 at 10:14 (7 year ago)

    Yo can access: http://pimientosriojanos.web.sdi.es/
    Backoffice: http://pimientosriojanos.web.sdi.es/adminSDI

  • Customer

    Posted by: yame, Mar 23, 2018 at 03:50 (7 year ago)

    Excuse me, I cannot access to your back end :(
    Have you changed the account?
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  • Customer

    Posted by: SDISL, Mar 23, 2018 at 07:53 (7 year ago)

    Sorry, can you try again now?
  • Customer

    Posted by: SDISL, Mar 27, 2018 at 11:05 (7 year ago)

    I'm in a hurry, thanks for everything
  • Customer

    Posted by: yame, Mar 29, 2018 at 00:59 (7 year ago)

    Hello,

    I tried to upload theme package for your site. However it is not able to be uploaded just because it exceeds 2M
    So I tried to upload via FTP. I see your 2 accounts. One is not able to access, one lacks of Prestashop folder.
    Please check again your 2 FTP. Which one is correct. Or you can ask for your hosting to raise the max_upload_filesize upto more than 2M then inform me

    logancee_1-5abc3a59eeb8c.jpg
    Logancee_ftp-1-5abc3a59eee0c.jpg
    Logancee_ftp-2-5abc3a59eefb6.jpg
  • Customer

    Posted by: SDISL, Apr 2, 2018 at 06:53 (7 year ago)

    Check it now, thanks
  • Manager

    Posted by: yame, Apr 2, 2018 at 07:31 (7 year ago)

    Hello,

    I've upload successfully the theme for you. I just temporarily installed Home Simple.
    You can click to install your homepage

    Waiting for your result
    Yame
  • Customer

    Posted by: SDISL, Apr 2, 2018 at 09:12 (7 year ago)

    Hello, thanks for answering. I already know that the theme is installed correctly but when I choose a style everything is unraveled and the modules are no longer seen. I have chosen Home interior and it does not work anymore
  • Customer

    Posted by: yame, Apr 3, 2018 at 07:39 (7 year ago)

    I've tried to installed the Home Interior for you. There are some missing parts. And I had to import manually for your site.
    Currently, just having the problem is that I cannot upload any image for Custom HTML module. We need your FTP or cPanel account then we will help you to complete the site.
    Your FTP has no information about your site so we cannot do with this. Please check again and provide me cPanel is better
  • Customer

    Posted by: SDISL, Apr 4, 2018 at 16:25 (7 year ago)

    I already told you that it failed, I send you the FTP. thanks for everything
  • Customer

    Posted by: yame, Apr 5, 2018 at 06:49 (7 year ago)

    It's done. Your homepage displays well

    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.
    It will be the encouragement for us to do this job

    Regards,
    Yame

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