HomeSupport systemPrestashopSuperShopProblem with theme luk-dar@o2.pl
  • Customer

    Problem with theme luk-dar@o2.pl

    Posted by: luk-dar Mar 19, 2018 at 18:42 (7 year ago)
    Hi, I bought your SuperShop Theme for PrestaShop 1.6.x.x and it doesn't work. I just see 1px border in orange color. What can I do with that? Screen in attachment.
    Best Regards luk-dar

    5ab004d4c5bef.jpg
    3-5ab0047cc9f73.PNG
  • Customer

    Posted by: yame, Mar 20, 2018 at 03:50 (7 year ago)

    Hello,

    I see your problem. Your site still do not have Ovic Theme Config. It means that you did not install the theme successfully. It is weird because I tried and I still installed properly
    Now you can install a new Prestashop template, then I will try to install the theme for you

    Waiting for your reply...
    Yame
  • Customer

    Posted by: luk-dar, Mar 21, 2018 at 19:16 (7 year ago)

    Hi, I still can't install "supershoptheme-v2.9.1" correctly. I don't have Ovic Theme Config file. Now I installed your theme, can u repair this? I just want first sample of this template. Best Regards
  • Customer

    Posted by: yame, Mar 22, 2018 at 03:19 (7 year ago)

    Hello,

    I tried to install the theme for you and now it works correctly with Homepage 1.
    You can see your site now.
    If you are satisfied with this support, would you please go to Themeforest then rate 5 stars for our team? It is really worth to me

    Thank you
    Yame
  • Customer

    Posted by: luk-dar, Mar 24, 2018 at 09:50 (7 year ago)

    Hello,
    Now I have problem with Admin panel, honestly I can't add, delete products without "500 Internal Error
    The server encountered an internal error and could not complete your request.". Do you have any idea?
    Best Regards
    8-5ab61f713c5d0.PNG
  • Customer

    Posted by: luk-dar, Mar 23, 2018 at 20:05 (7 year ago)

    Hello,
    Now my site are wrong again, I don't know how? Do you have same instructions for this? Please fast answer. I'll rate it after. Best Regards
  • Customer

    Posted by: yame, Mar 26, 2018 at 01:42 (7 year ago)

    Hello,

    I've tested your site.

    OK I will send to my coder. Please wait for him. I will inform you when I get any feedback
    Thanks for your patience
  • Manager

    Posted by: yame, Mar 26, 2018 at 02:17 (7 year ago)

    Hello,

    Please send me your FTP again.
  • Manager

    Posted by: yame, Mar 26, 2018 at 03:42 (7 year ago)

    Hello,

    We has fixed this issue and updated the latest version for your site. So when you get the alarm to update, you do not to update anything.

    Please check then tell me the result
    Yame
  • Manager

    Posted by: yame, Apr 12, 2018 at 07:08 (7 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Sincerely,
    Yame

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