HomeSupport systemWordPressBoutique mega menu no longer shows images on ...
  • Customer

    mega menu no longer shows images on mobile

    Posted by: twitch310 Mar 5, 2018 at 05:42 (7 year ago)
    We have images in the mega menu. They show on desktop but not on mobile. They showed on mobile until latest version update.
  • Customer

    Posted by: Kazim Vu, Mar 5, 2018 at 08:31 (7 year ago)

    Hi twitch310
    Please provide your wp admin login + FTP accounts details via secret information again. My coders will check and fix it.
    Regards
  • Customer

    Posted by: twitch310, Mar 6, 2018 at 03:57 (7 year ago)

    Info added to secret information
  • Customer

    Posted by: Kazim Vu, Mar 6, 2018 at 06:22 (7 year ago)

    It still does not work. Please connect to me via skype: itsonla. I would like to live chat with you.
    Waiting your connection
  • Customer

    Posted by: twitch310, Mar 6, 2018 at 18:02 (7 year ago)

    could not find you itsonla on skype. If you are using FileZilla do not use the quickconnect. Use instead the sitemanager and change the encryption to "Only use plain FTP (insecure)"
    I add a screenshot
    2018-03-06-5a9ed7c0dc1f0.png
  • Customer

    Posted by: Kazim Vu, Mar 7, 2018 at 06:19 (7 year ago)

    Hi
    I did the same your guide but it still does not work: https://youtu.be/9UT01BfcV1o. What's you skype id?
    Please check again
  • Customer

    Posted by: twitch310, Mar 7, 2018 at 07:18 (7 year ago)

    Just to be sure, please check with new FTP account.
  • Customer

    Posted by: Kazim Vu, Mar 8, 2018 at 02:55 (7 year ago)

    It still does not work. Please check again
    FTP2-5aa0a63632435.png
  • Customer

    Posted by: twitch310, Mar 8, 2018 at 05:17 (7 year ago)

    Our host wants to know your ip address
  • Customer

    Posted by: twitch310, Mar 8, 2018 at 07:46 (7 year ago)

    our host have added info for you
  • Customer

    Posted by: Kazim Vu, Mar 8, 2018 at 08:20 (7 year ago)

    it's dynamic from my side. Please unblock IP from Vietnam
  • Customer

    Posted by: twitch310, Mar 8, 2018 at 20:43 (7 year ago)

    Our host replied with new info:
  • Customer

    Posted by: Kazim Vu, Mar 9, 2018 at 06:00 (7 year ago)

    Where's it? I do not see your new info. Please check, and provide me again
    Regards
  • Customer

    Posted by: twitch310, Mar 9, 2018 at 07:09 (7 year ago)

    from host:
    I need to know what the IP address is to unblock (or whitelist) it. Please have the developer visit http://www.WhatIsMyIP.com or http://ipcheck.redapplemedia.com and let us know the IP address being reported.
  • Customer

    Posted by: Kazim Vu, Mar 9, 2018 at 15:38 (7 year ago)

    As i mentioned above. I do not use static IP, so how can i give you? Please unblock IP from Vietnam. After finished work,you can block again
  • Customer

    Posted by: twitch310, Mar 9, 2018 at 21:28 (7 year ago)

    Our host repies:

    I cannot unblock what I don't know. It doesn't matter that his IP address may change at some point. TODAY the IP he's connecting from is (possibly) blocked. If he can provide that, we can cross-check it on our firewalls and make sure it's not blocked. If it changes next week or next month - that's a different story. For right now, we need to know his IP as it is TODAY so we can actually search for something. Until we know his IP address - we cannot unblock it - because we simply don't know WHAT IP may be blocked.

    Please have him visit http://www.WhatIsMyIP.com or http://ipcheck.redapplemedia.com and let us know the IP address being reported. Without an actual IP there's nothing more we can do.
  • Customer

    Posted by: Kazim Vu, Mar 11, 2018 at 17:03 (7 year ago)

    Here are my IPs: 117.7.89.93 and 113.160.160.116, 116.104.47.238. Please unblock them and let me know.
    Regards
  • Customer

    Posted by: twitch310, Mar 12, 2018 at 21:28 (7 year ago)

    Our host has replied. Check the secret information
  • Customer

    Posted by: Kazim Vu, Mar 13, 2018 at 03:33 (7 year ago)

    Could you please provide the WP admin login account for the andrewblakestore.com/wp-admin ?
  • Customer

    Posted by: twitch310, Mar 13, 2018 at 06:00 (7 year ago)

    we have reset admin credentials placed in secret information
  • Customer

    Posted by: twitch310, Mar 13, 2018 at 21:02 (7 year ago)

    Something has happened, maybe because of work you are doing. We can not see the text for our products in the admin area. Text is good on front end of the site. Please address asap
    product-admin-5aa83c5518ebd.pdf
    product-front-5aa83c551931e.pdf
  • Customer

    Posted by: twitch310, Mar 13, 2018 at 22:03 (7 year ago)

    you can forget the last post. The problem was a plugin
  • Customer

    Posted by: Kazim Vu, Mar 14, 2018 at 08:31 (7 year ago)

    Ok, my coders are checking. I will inform you soon when i got the results from them.

    Regards

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