Kutethemes

Customer

featured products not working

Posted by: twitch310 Feb 28, 2018 at 06:47 (7 year ago)

Featured products grid does not change when changed in admin. Cannot produce less the 3 columns

Customer

Posted by: Kazim Vu, Feb 28, 2018 at 08:23 (7 year ago)

could you please take some screenshot and provide your wordpress admin login via secret information area? Currently your FTP account does not work also, please check and provide me again

FTP-5a966707abf78.jpg
Customer

Posted by: twitch310, Feb 28, 2018 at 22:12 (7 year ago)

You must use plain FTP (no TLS)
we have updated password for ovicsoft.kazimvu@gmail.com
%rdSxnLx8IrqwSnsr@7&XEyq
screenshot show 2 columns wanted but 3 columns displayed

feature-page-5a9729317e395.jpg
feature-page-back1-5a9729317e8e2.jpg
feature-page-back2-5a9729317eb63.jpg
Customer

Posted by: Kazim Vu, Mar 1, 2018 at 02:04 (7 year ago)

Good morning
I have checked but i could not access your site. The cause maybe your host, it's blocked my IPs. Please check and unblock IPs from Vietnam.
Regards

site-5a975fb3ebe81.jpg
Customer

Posted by: twitch310, Mar 3, 2018 at 19:12 (7 year ago)

Please try again.
Customer

Posted by: Kazim Vu, Mar 5, 2018 at 08:29 (7 year ago)

Hi
It still does not work. Please check again and then connect to me via skype: itsonla.
Waiting your connection..

FTP-5a9cffe3155f5.png
Customer

Posted by: twitch310, Mar 6, 2018 at 04:06 (7 year ago)

The screenshot looks like Filezilla. If so, use the site manager to establish insecure connection

2018-03-05-5a9e13c84dde1.png
Customer

Posted by: Kazim Vu, Mar 6, 2018 at 06:23 (7 year ago)

It still does not work. Please connect to me via skype: itsonla. I would like to live chat with you.
Waiting your connection
Customer

Posted by: twitch310, Mar 15, 2018 at 16:28 (7 year ago)

Just want to check that this is being worked on. Please update
Customer

Posted by: Kazim Vu, Mar 19, 2018 at 01:55 (7 year ago)

Hi
Please replace by our Featured product shortcode and let me know your results

featured-products-5aaf188c5030c.png
Customer

Posted by: twitch310, Mar 19, 2018 at 22:37 (7 year ago)

tried to use your shortcode but, it did not work. see screenshots

feature-kt-back-5ab03bbe2210e.jpg
feature-kt-front-5ab03bbe2250d.jpg
Customer

Posted by: Kazim Vu, Mar 20, 2018 at 04:08 (7 year ago)

Did you update the Boutique toolkit yet? Please enter the dashboard>>Plugins>>delete the Boutique Toolkit and re-install it. Currently, i could not access your wp admin + ftp accounts again so i can not check directly on your site. Please unblock IP from Vietnam and let me know.
Regards
Customer

Posted by: twitch310, Mar 21, 2018 at 16:49 (7 year ago)

we are using Boutique Toolkit Version 1.2.3 where do I find the latest version? Also, WPBakery Page Builder that came with your theme and we used to build the page is Version 5.4.5. How do we update to the latest version 08.03.2018 - ver 5.4.7
Customer

Posted by: Kazim Vu, Mar 22, 2018 at 02:36 (7 year ago)

Here are some steps:
To update the Boutique theme, Boutique Toolkit,Slider Revolution and WPBakerry Page plugins
Step 1: Backup your site( Include codes + Database)
Step 2: From the dashboard>>Appearance>>Theme, you need to activate the default template( Ex; Twenty Seventeen theme)
( you can refer this document, it's the same http://test.kutethemes.net/koolshop_doc/#mazanoupdate)
Step 3: Click on Kute Boutique and then click Delete( look down in the right). NOTE: DO NOT delete the Kute-Boutique-Child
Step 4: Return the dashboard choose Plugins then deactive the Boutique Toolkit, Slider Revolution, WPBakery Visual Composer and delete them.
Step 5: Return the Appearance menus choose Theme>>Add New>>choose your latest theme version>>Install
Step 6: Return the Plugins menus>>New>>and choose the Kutes Toolkit (Slider Revolution, WPBakery Visual Composer plugins are the same)>>Install>>and activate them.
Please do it and let me know.

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featured products not working

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