• Customer

    Can't upload Demo content

    Posted by: ayodeey Jan 30, 2018 at 11:14 (7 year ago)
    Cant upload demo content successfully, keep getting errors.

  • Customer

    Posted by: Kazim Vu, Jan 30, 2018 at 16:01 (7 year ago)

    Hi
    The cause maybe by your host, it's limited some values. Here are some requirements for the KuteShop theme:
    Before you begin the install, checking to ensure that you have the minimum requirements for the KuteShop is WordPress 4.4.0 or highter, PHP 5.4 or highter and MySQL 5.4 or highter.
    Recommended PHP Configuration Limits:
    Many issues that you may run into such as; white screen, demo content fails when importing, empty page content with Fusion Builder and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:
    max_execution_time 360
    memory_limit 256M or more
    post_max_size 64M
    upload_max_filesize 64M
    Please check these info and try again. If it does not work, please provide your Cpanel accounts details via secret information area. I would like to check directly on your host and reinstall it.
    Regards
  • Customer

    Posted by: ayodeey, Feb 6, 2018 at 22:00 (7 year ago)

    Cant upload demo content successfully, keep getting errors.
    I have also attached to this the screenshot of the error message I got
  • Customer

    Posted by: Kazim Vu, Feb 7, 2018 at 00:50 (7 year ago)

    Good morning,
    The cause by the post_max_size and upload_max_filesize are not the same values. As i mentioned above, they should be the same( post_max_size 64M, upload_max_filesize 64M). Please check and try again. If it does not work, please connect via skype: itsonla. I would like to live chat and solve this issue.
    Regards

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