HomeSupport systemPrestashopLoganceeOrder Mail Problem
  • Customer

    Order Mail Problem

    Posted by: gcharbit Jan 18, 2018 at 14:47 (7 year ago)
    Hi Yame,
    It's along time...
    First, I whish you an Happy New Year 2018...

    I have a problem concerning the email sending after an order has been paid.
    The customer the order confirmation but the Product line is empty.

    The website is not inline and I Haven't noticed it.

    I haven't modified any file.

    Could you check if your version works and if there was a fix about it ?

    Thanks

    Please, could you transfer to the customize service if you don't have any solution ?

    Gilles
    Mail_order_confirmation-5a60b366a4fb7.JPG
  • Customer

    Posted by: yame, Jan 19, 2018 at 09:39 (7 year ago)

    Hello Gilles ,

    I've tested your site and tried to buy a product. Then I got this email.

    It seems that all features of product show correctly in my email

    Can you check it again?

    Regards,
    Yame
    logancee_1-5a61bcb87da7a.jpg
  • Customer

    Posted by: gcharbit, Jan 31, 2018 at 22:45 (7 year ago)

    Hi Yame,

    Yes. Thanks.

    I added some missing Prestashop files in the French version....

    By the way, I'm sorry, but I have some problems with the "Ovic - Categories size chart"

    In the module config, I chose the attribut and catgegory but I can't find where to insert the Size Chart picture.

    I'm sure you could help ...

    Thanks.

    Gilles

  • Customer

    Posted by: yame, Feb 1, 2018 at 03:54 (7 year ago)

    Hello Gilles,

    You need select the nearest category with detail product, then add an image to describe for your size chart.
    Please see my attachment below. It's mine.

    Regards,
    Yame
    logancee_config-size-chart-5a728f807ae77.png
    logancee_config-size-chart_result-5a728f807b349.png
  • Customer

    Posted by: gcharbit, Feb 1, 2018 at 13:48 (7 year ago)

    Hi mate,

    Thanks. That's what I did, but....
    I don't see any way to insert my size chart content (cf. see attached file)

    I reinitialized the module but nothing changed...

    Help !
    size-cart-problem-5a731aa3b8092.jpg
  • Customer

    Posted by: yame, Feb 5, 2018 at 03:55 (7 year ago)

    I sent to my coder already and I am waiting for him.
    I will inform you when I get his feedback
  • Customer

    Posted by: gcharbit, Feb 5, 2018 at 14:07 (7 year ago)

    Thanks a lot

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