Kutethemes

Customer

Posted by: starizdotnet, Jan 4, 2018 at 16:13 (7 year ago)

Hello!
I having problem while open any category, it shows blank page instead of related items. It was working fine before today but since the morning I don't know what happened with all the categories.

Kindly solve my issue,

Regards.
Customer

Posted by: Kazim Vu, Jan 5, 2018 at 02:20 (7 year ago)

Good morning
In your case, you should update to the latest theme version, it's version 3.0.2 and let me know your results. If you have other questions, do not hesitate to contact with me. I will help you.
Thank you and Have a great day!
Customer

Posted by: starizdotnet, Jan 5, 2018 at 03:45 (7 year ago)

I just updated to 3.0.2. but nothing happened. Still don't get results which click on any categories. Please solve this issue as my website is about to ready.
Customer

Posted by: Kazim Vu, Jan 5, 2018 at 04:12 (7 year ago)

Hi
Could you please provide your FTP accounts details via secret information area? My coders will check and fix asap
Waiting your reply...
Customer

Posted by: starizdotnet, Jan 5, 2018 at 06:05 (7 year ago)

FTP details:
Customer

Posted by: Kazim Vu, Jan 8, 2018 at 08:22 (7 year ago)

Hi
I have checked and found that you have not add your product categories or links to your products. Please refer and do as this video shot: https://www.youtube.com/watch?v=rN6dQ8OK-JE
Hope it useful for you

product-categories-5a532a2ba7b53.png

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