HomeSupport systemWordPressTechOne Mobile menu with problems if there are ...
  • Customer

    Mobile menu with problems if there are lot of items. And question about ajax search

    Posted by: spartakgoxhaj Dec 15, 2017 at 16:46 (7 year ago)
    Hi.

    can you please check my site. When on mobile the main menu (which is a combination of vertical menu + horizontal menu) is difficult to navigate. When clicking the menu items at the end of the menu to expand the selection (as a result a submenu opens) i cannot see the content of the submenu because it is in the upper part and it does not show. Please try yourself because is difficult for me to explain.

    If there any option to create a new menu only for mobile or to install a mobile menu from a plugin only for the mobile part.

    Also I want to ask if possible to integrate a live search for woocomerce, like ajax search and to integrate with the techone template without loosing the actual form of the techone search bar. So if there is option to replace techone search with another search from a plugin but retaining the current design.

  • Customer

    Posted by: Kazim Vu, Dec 17, 2017 at 08:11 (7 year ago)

    Hi spartakgoxhaj
    Could you please provide your FTP accounts via secret information area? My coders will check and fix it. About second issues, you can do if you're coder. If not, you have to contact to Customized Services, where they will help you. I am really sorry because i do not support for custom work. If you have other questions, please contact me.
    Regards
  • Customer

    Posted by: spartakgoxhaj, Dec 18, 2017 at 09:06 (7 year ago)

    Ok.
  • Customer

    Posted by: Kazim Vu, Dec 19, 2017 at 02:52 (7 year ago)

    Good morning
    i got your secret info. My coders will check and fix asap. I will conform you soon when it's done. f you have other questions, do not hesitate to contact with me.
    Thanks for your patience!
    Regards,
  • Customer

    Posted by: spartakgoxhaj, Dec 19, 2017 at 11:28 (7 year ago)

    Good morning. Yes I have another question.

    When I scroll products in my mobile phone I have these problems.
    1. Images of the products sometimes loads slow. The appear slow, not immediately.
    2. When I scroll down then go back up, images of some of the products doesn't show at all. I have to scroll the carousel left or right and then they appear.

    This happens when I test it via a mobile phone device. I have configured the carousel in this page to show 2 item products in every row . The page is https://kleidiashop.gr/mobile/

    I think the problem might be the fade in effect that the product pictures have when they are listed.

    It is possible to fix or to disable this picture effect?

    thanks in advance
    regards
  • Customer

    Posted by: Kazim Vu, Dec 20, 2017 at 09:28 (7 year ago)

    Please try using some methods below to improve the loading speed:
    1. Install the Autoptimize plugin
    2. Remove unnecessary plugins
    3. Optimize product images
    4. Intstall the WP Super Cache
    5. Contact with your hosting administrator to increase the speed( memory cache,....)
    Please connect via skype: itsonla if I misunderstood your intention.
    Regards,
  • Customer

    Posted by: spartakgoxhaj, Dec 27, 2017 at 13:33 (7 year ago)

    I have detailed the problem in the skype conversation and I am waiting for the solution.
  • Customer

    Posted by: Kazim Vu, Dec 29, 2017 at 02:31 (7 year ago)

    Hi
    About products on mobile issue. I just turned off LazyLoad mode. Please check again and let me know your results
    Regards,
  • Customer

    Posted by: spartakgoxhaj, Dec 31, 2017 at 14:13 (7 year ago)

    Hi.

    Sorry it happens again. I think the issue might be because of the FADE IN and FADE OUT effect that product picture has. While a picture of one product load in carousel it has an fade effect, sometimes this fade in effects seems to stop and the image is not appearing. This is only my suggestion. But the issue is not fixed. Please help.

    Can you also solve the problem of mobile menu.
  • Customer

    Posted by: spartakgoxhaj, Dec 31, 2017 at 15:11 (7 year ago)

    I think the problem should be in these codes

    webkit-transition: all .2s ease-in-out; or o-transition but I cannot find how to fix or disable at all on mobile.
  • Customer

    Posted by: spartakgoxhaj, Dec 31, 2017 at 15:22 (7 year ago)

    it seems that ease in / out effect run not only when you scroll left-right on carousel (normal behavior) but also when you scroll the whole page up-down (not carousel, its not normal behavior). When scrolling the page up-down image thumbnails run ease in-out effects...
  • Customer

    Posted by: spartakgoxhaj, Jan 1, 2018 at 23:56 (7 year ago)

    Hi. I found that the problem with product images disappearing happens also in desktop browser. I am sure is something wrong in the code. Must be a wrong statement of ease in ease out transition..
  • Customer

    Posted by: Kazim Vu, Jan 2, 2018 at 16:47 (7 year ago)

    Hi spartakgoxhaj
    My coders have checked and said that it's default of theme and if you want to remove effect of images then you need to custom by yourself or connect to customized services, where they will help you. I am really sorry because i do not support for custom work. If you have other questions, do not hesitate to contact with me.
    Thanks for your patience!
    Regards,
  • Customer

    Posted by: spartakgoxhaj, Jan 3, 2018 at 11:33 (7 year ago)

    Hi. Its not a default behavior. The default is the effect while scrolling the product carousel. Not the effect while browsing the page page without touching the carousel or images. I have sent 3 videos that explain this issue of the images disappearing. Please connect me to a developer.

    I have also the problem with the menu on mobile. Did you check that?

    thank you again
  • Customer

    Posted by: Kazim Vu, Jan 4, 2018 at 17:25 (7 year ago)

    Hi spartakgoxhaj
    I am waiting reply from coders. I will reply your soon when i have got the results from them. About menu on mobile issue, it 's fixed some days before. Please check again and let me know your intentions.

    Regards
  • Customer

    Posted by: spartakgoxhaj, Jan 5, 2018 at 10:23 (7 year ago)

    Hi.

    I don't see any change in mobile menu issue that I had. The problem was that if I click a menu item at lower end of the menu, dhe submenu items cannot be seen because they are up, and at that moment the menu appears blank without any items. I have to scroll up to see the submenu items. It should be a way to GO to TOP of the menu for all the submenues.

    please help
    thank you
  • Customer

    Posted by: Kazim Vu, Jan 10, 2018 at 01:58 (7 year ago)

    Hi spartakgoxhaj
    Mobile issue, it's fixed. Please check it and let me know
    Regards,
  • Customer

    Posted by: spartakgoxhaj, Jan 13, 2018 at 16:02 (7 year ago)

    Hi.

    Yes is ok now. Although it will be better that when going back to parent menu while gavigating the menu, to be able to return to parent exact vertical location. Now is a little better than before. While going back to parent menu, I am redirected on top.. But it would be better to retain the previous location.

    Is there any improvements regarding product carousel pictures that disappear. ??
  • Customer

    Posted by: Kazim Vu, Jan 15, 2018 at 08:12 (7 year ago)

    Hi
    I have sent to developers again and waiting their reply. I will inform you soon when i have got it.
    Thank for your patience!
    Regards
  • Customer

    Posted by: spartakgoxhaj, Jan 15, 2018 at 14:42 (7 year ago)

    Let the developers sleep quietly.

    I replaced your theme with another one because cannot wait for the problem to be fixed.

  • Customer

    Posted by: spartakgoxhaj, Jan 16, 2018 at 08:26 (7 year ago)

    Hi.

    Please can you refund me. Me issues has not been resolved for over one month.

    regards
  • Customer

    Posted by: Kazim Vu, Jan 16, 2018 at 16:26 (7 year ago)

    Please provide your wordpress Admin login + FTP accounts again. My developers would like to check one more time. If it still does not work, i will refund soon.
    Waiting your reply...
  • Customer

    Posted by: spartakgoxhaj, Jan 17, 2018 at 08:21 (7 year ago)

    I already replaced the theme with another one.
    The problem exist with all of your demos. You can check. In all of the demos the product pictures fade out (like transition easy in - out) then suddenly disappear (or fail to ease out).
    Please refund me, I have a tight schedule and can no longer wait for the fix.

    regards
  • Customer

    Posted by: Kazim Vu, Jan 18, 2018 at 06:26 (7 year ago)

    Hi spartakgoxhaj,
    About your issue, you can request to kutethemes@gmail.com. My Admin will check and reply you.
    Regards

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