HomeSupport systemWordPressTechOneRedirection problem on checkout
  • Customer

    Redirection problem on checkout

    Posted by: fernandocoello Nov 24, 2017 at 10:37 (7 year ago)
    I have this error after payment complete, just before the redirection back to the the site. I'm Using WooCommerce Realex Redirect Gateway plugin for payment.

    [Wed Nov 22 10:44:41.832616 2017] [proxy_fcgi:error] [pid 15360] [client 193.105.253.250:44326] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined method WC_Order_Item_Product::get_catalog_visibility() in /usr/home/latapicera/www/tienda/wp-content/themes/techone/functions.php:291\nStack trace:\n#0 /usr/home/latapicera/www/tienda/wp-includes/class-wp-hook.php(286): bbloomer_hide_hidden_product_from_order(true, Object(WC_Order_Item_Product))\n#1 /usr/home/latapicera/www/tienda/wp-includes/plugin.php(203): WP_Hook->apply_filters(true, Array)\n#2 /usr/home/latapicera/www/tienda/wp-content/plugins/woocommerce/templates/emails/email-order-items.php(27): apply_filters('woocommerce_ord...', true, Object(WC_Order_Item_Product))\n#3 /usr/home/latapicera/www/tienda/wp-content/plugins/woocommerce/includes/wc-core-functions.php(209): include('/usr/home/latap...')\n#4 /usr/home/latapicera/www/tienda/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2485): wc_get_template('emails/email-or...', Array)\n#5 /usr/home/latapicera/www/tienda/wp-content/plugins/woocommerce/templates/emails/email-or...\n'

    Can you fix it?
    I'm not sure if it's a template related problem, but as I see several template references I opted to open a Ticket. I also opened a Ticket with the plugin developer. They are also working on it.

    Thanks


  • Customer

    Posted by: Kazim Vu, Nov 27, 2017 at 04:21 (7 year ago)

    Hi fernandocoello
    I am sorry for delay reply because my team do not work at the weekend. I have checked and did not get the same message at the check out page. Did you fix it? If you have other questions, do not hesitate to contact with me. I will help you.

    Regards
  • Customer

    Posted by: fernandocoello, Nov 27, 2017 at 10:56 (7 year ago)

    The problem persists...
    You must complete the payment process... Choose pago con tarjeta and check "He leído y aceptado los términos y condiciones*... THen you will be redirected to the payment getaway. Yo can use the privately provided dummy test credit card... and the final redirection shows this message "Tu transacción se ha realizado correctamente, pero ha habido un problema al conectarse de nuevo al sitio web del comercio. Ponte en contacto con el comercio e infórmale de que has recibido este mensaje de error." what means: Transaction is ok, but there was a problem connecting back to the shops website. PLease contact the webmaster and inform about it. The internal server log shows the error that I pasted in the ticket explanation.

  • Customer

    Posted by: Kazim Vu, Nov 28, 2017 at 03:16 (7 year ago)

    I have checked and found that the cause maybe by your payment gateway. Please contact to your service provider, they will check and fix it
    payment-5a1cd51cd88be.jpg
  • Customer

    Posted by: fernandocoello, Dec 13, 2017 at 09:07 (7 year ago)

    My hosting provider give me the following information (translated from Spanish):

    After the payment we see a 500 error:

    193.105.253.254 - - [12/Dec/2017:18:47:59 +0100] "POST /tienda/?wc-api=WC_Gateway_Realex_Redirect HTTP/1.1" 500 1360 "-" "Apache-HttpClient/4.5.3 (Java/1.8.0_51)" 842

    And in the hosting error log we see:

    [Tue Dec 12 18:47:59.316838 2017] [proxy_fcgi:error] [pid 10751] [client 193.105.253.254:50544] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined method WC_Order_Item_Product::get_catalog_visibility() in /usr/home/latapicera/www/tienda/wp-content/themes/techone/functions.php:291\nStack trace:\n#0 /usr/home/latapicera/www/tienda/wp-includes/class-wp-hook.php(286): bbloomer_hide_hidden_product_from_order(true, Object(WC_Order_Item_Product))\n#1 /usr/home/latapicera/www/tienda/wp-includes/plugin.php(203): WP_Hook->apply_filters(true, Array)\n#2 /usr/home/latapicera/www/tienda/wp-content/plugins/woocommerce/templates/emails/email-order-items.php(27): apply_filters('woocommerce_ord...', true, Object(WC_Order_Item_Product))\n#3 /usr/home/latapicera/www/tienda/wp-content/plugins/woocommerce/includes/wc-core-functions.php(209): include('/usr/home/latap...')\n#4 /usr/home/latapicera/www/tienda/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2485): wc_get_template('emails/email-or...', Array)\n#5 /usr/home/latapicera/www/tienda/wp-content/plugins/woocommerce/templates/emails/email-or...\n'

    This error indicates that there is a calling to a method named WC_Order_Item_Product::get_catalog_visibility() and does not exist, this error seems to have the origin in the theme Techone installed in this path : /usr/home/latapicera/www/tienda/wp-content/themes/techone/functions.php

    IF you have suppourt will be convenient consult with them (kutethemes) about the origin of the problem.

  • Customer

    Posted by: Kazim Vu, Dec 14, 2017 at 02:39 (7 year ago)

    Hi fernandocoello,
    My developers will check again and inform you asap.
    Thanks for your patience!
    Regards
  • Customer

    Posted by: fernandocoello, Dec 21, 2017 at 09:06 (7 year ago)

    Hi again. Any news about my issue? My customer needs a solution ASAP, thanks!
  • Customer

    Posted by: Kazim Vu, Dec 21, 2017 at 09:58 (7 year ago)

    Hi
    The cause by the WooCommerce Realex Redirect Gateway plugin. My coder still checking and hope they will provide a good solution on Friday.
    Thanks for your patience!
    Regards,
  • Customer

    Posted by: fernandocoello, Jan 5, 2018 at 12:28 (7 year ago)

    Happy new year! Any news about my problem? I'm stuck. Thanks in advance.
  • Customer

    Posted by: Kazim Vu, Jan 8, 2018 at 09:29 (7 year ago)

    Hi
    My coders have tried but they have not found out the cause. As i mentioned above. Please contact to the author of the WooCommerce Realex Redirect Gateway plugin, they will check and fix it.
    Regards
  • Customer

    Posted by: fernandocoello, Jan 8, 2018 at 18:17 (7 year ago)

    My hosting provider told me that the error reported is:
    Fatal error: Call to undefined method WC_Order_Item_Product::get_catalog_visibility() in /usr/home/latapicera/www/tienda/wp-content/themes/techone/functions.php

    Seems to be a problem with the theme...

    Reaaly it's not possible any solution from your side? I don't know what to do...

    Realex developed a new version of the plugin with a new type of redirection and still fail.

    Thanks por your patience
  • Customer

    Posted by: Kazim Vu, Jan 9, 2018 at 06:59 (7 year ago)

    Hi
    In your case, you have to custom it. Please try contact to Customized Services (http://support.kutethemes.net/login). I hope they can help. I am really sorry because i do not support for custom work.
    Regards,
  • Customer

    Posted by: fernandocoello, Jan 9, 2018 at 09:13 (7 year ago)

    Can you explain me better what means that I have to custom it?
  • Customer

    Posted by: Kazim Vu, Jan 10, 2018 at 06:49 (7 year ago)

    Hi
    Curently, the WooCommerce Realex Redirect Gateway plugin, it's not compatible with the TechOne theme and now you have to fix by yourself ỏ connect to Customized Services, where they will check and fix this error.

    Regards,
  • Customer

    Posted by: fernandocoello, Jan 18, 2018 at 09:35 (7 year ago)

    I did an offer without response. How many time take usually to get an answer?

    Thanks again
  • Customer

    Posted by: Kazim Vu, Jan 19, 2018 at 03:23 (7 year ago)

    Hi
    Could you please connect via skype: leo8x.vn ? He's my admin.
    Regards
  • Customer

    Posted by: fernandocoello, Jan 26, 2018 at 17:11 (7 year ago)

    He does not accept my contact request in Skype.

    I need any response soon.

    THanks
  • Customer

    Posted by: Kazim Vu, Jan 29, 2018 at 01:44 (7 year ago)

    Good morning,
    I am really sorry, he's be ill and still in the hospital that's why he has not accept your request. Please try send to kutethemes@gmail.com. Hope he will check and reply you.
    Regards
  • Customer

    Posted by: fernandocoello, Feb 1, 2018 at 06:38 (7 year ago)

    I sent him an Email, but did not answer. What can I do? I need a solution soon.

    Thanks
  • Customer

    Posted by: Kazim Vu, Feb 1, 2018 at 09:14 (7 year ago)

    Hi
    Could you please describe more details with video shot? I have check and found that it still work s fine. Also, please connect me via skype: itsonla. I would like to live chat and have some questions for you.
    Regards

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