HomeSupport systemWordPressTechOne Where can a user create an account ...
  • Customer

    Where can a user create an account once registration has been turned on?

    Posted by: SparkedInnovations Nov 19, 2017 at 21:21 (7 year ago)
    In the settings of WP, I turned on Registrations, but there is no front end area where a user can create an account. The site says that it's accepting new users, but there is no form to actually become a new user. Also, when I try and view some other issues that other users have provided in your support forum, it accepts my code "161d28e0-37bd-437d-b909-cc6c7ce92720", but still won't display anything.
  • Customer

    Posted by: SparkedInnovations, Nov 20, 2017 at 18:03 (7 year ago)



  • Customer

    Posted by: SparkedInnovations, Dec 8, 2017 at 04:51 (7 year ago)

    our contact us and about us pages are not adopting the styling of the rest of our site shop.sparkedinnovations.com
  • Customer

    Posted by: Kazim Vu, Dec 8, 2017 at 08:47 (7 year ago)

    Hi
    I am not clear your intentions. What do you want to do? Please let me know
    Waiting your answer...
  • Customer

    Posted by: SparkedInnovations, Dec 8, 2017 at 21:24 (7 year ago)

    The About Us page and Contact Us page are not picking up the styling of the rest of our site. It's still set to TECH ONE
    Screenshot_20171208-161649-5a2b030ca9228.png
  • Customer

    Posted by: Kazim Vu, Dec 11, 2017 at 04:12 (7 year ago)

    Good morning
    Please do not touch on your site. My coders're checking. I will inform you when it has done
    Regards,
  • Customer

    Posted by: SparkedInnovations, Dec 12, 2017 at 05:12 (7 year ago)

    Ok. Also, the categories menu is not working correctly on mobile. Instead of tapping the three horizontal lines, the user has to click "All Categories" which is confusing.
    Screenshot_20171212-000949-5a2f65314cd1b.png
  • Customer

    Posted by: Kazim Vu, Dec 12, 2017 at 07:54 (7 year ago)

    Hi
    About all your issues, you should update to the latest theme version( It's version 1.3.4, currently, you theme version is 1.3.0) and let me know your results. To update theme you need:
    Step 1: Backup your site( Include codes + Database)
    Step 2: From the dashboard>>Appearance>>Theme, you need to activate the default template( Ex; Twenty Seventeen theme)
    ( you can refer this document, it's the same http://test.kutethemes.net/koolshop_doc/#mazanoupdate)
    Step 3: Click on Techone and then click Delete( look down in the right). NOTE: DO NOT delete the TechOne-Child
    Step 4: Return the dashboard choose Plugins then deactive the TechOne Toolkit, Slider Revolution, WPBakery Visual Composer and delete them.
    Step 5: Return the Appearance menus choose Theme>>Add New>>choose your latest theme version>>Install
    Step 6: Return the Plugins menus>>New>>and choose the TechOne Toolkit (Slider Revolution, WPBakery Visual Composer plugins are the same)>>Install>>and activate them.

    Regards,

  • Customer

    Posted by: SparkedInnovations, Dec 12, 2017 at 20:30 (7 year ago)

    I did all of that but we're still experiencing the same Contact Us and About Us styling as the stock TECHONE pages https://shop.sparkedinnovations.com/contact-us/

    Also, I'm still seeing the same mobile "ALL CATEGORIES" link as in the screenshot I attached before.
  • Customer

    Posted by: Kazim Vu, Dec 13, 2017 at 06:11 (7 year ago)

    Hi
    My coders will check again and inform you when it's done.
    Thanks for your patience!
    Regards,
  • Customer

    Posted by: SparkedInnovations, Dec 18, 2017 at 04:02 (7 year ago)

    This is still an issue.
  • Customer

    Posted by: Kazim Vu, Dec 19, 2017 at 14:13 (7 year ago)

    Hi
    My coders, they have not found out the cause. I hope that they can fix on tomorrow( on my demo, it still works fine)
    Thanks for your patience!
    Regards
  • Customer

    Posted by: Kazim Vu, Dec 20, 2017 at 08:06 (7 year ago)

    It's fixed. Please check and let me know your results.
    About the contact and about us pages, you should turn off the developer mode at the dashboard>>TechOne>>theme options General>>Developer
    Regards,
  • Customer

    Posted by: SparkedInnovations, Dec 21, 2017 at 20:52 (7 year ago)

    OK, great. It's fixed on our end as well. Thank you!

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