• Customer

    Internal Server Error - 500 Internal Server Error

    Posted by: leemeldavid Nov 14, 2017 at 07:39 (7 year ago)
    Since the last update of the theme, I am having an internal server error in admin area and front-end ( please see attached images) , same as redirecting to 404 page when in admin area, but when I refresh it several times, the page loaded perfectly. But when I use the default Wordpress themes, I don't experience any error. I already did some troubleshooting:

    1) Increase the memory limit in wp-config.php " define( 'WP_MEMORY_LIMIT', '256M' ); "
    2) Clean the .htaccess
    3) Re-save the permalinks
    4) Delete Cache
    5) Delete and Re-install Wordpress and also installing the latest TechOne Theme ( which means this is my 2nd setup but same domain)

    But still the error occurs whenever I edit and update the site but not all the time.

    On my first setup, in order to optimize the website, I use WP Fastest Cache and Autoptimize. For security, Wordfence. I thought the error is because of these plugins so I deactivated it and deleted them. Afterwards, I decided to re-install a new fresh Wordpress and the updated TechOne theme, unfornately the error still occurs.

    By any chance, do you have any suggestion to resolve this matter? I will take any suggestion first before giving you the login details.

    Also, do you already have the optimized version for TechOne theme? Because it's page load is tremendously slow. It gives me 20 to 45sec to load eventhough it has 800kb page total size or no content to load at all.

    Thank you.

  • Customer

    Posted by: leemeldavid, Nov 14, 2017 at 07:47 (7 year ago)

    Here's a screenshot for the 404 Page - Admin area

    Please see attached file.

    Thank you.
  • Customer

    Posted by: Kazim Vu, Nov 14, 2017 at 07:54 (7 year ago)

    Hi leemeldavid
    Could you please provide your Admin login + Cpanel accounts details via secret information area. I would like to check your host and re-install this theme
    Waiting your reply..,.
    Kazim Vu
  • Customer

    Posted by: leemeldavid, Nov 14, 2017 at 08:26 (7 year ago)

    I think i found the problem here, it seems the site gives too high cpu usage as well as the physical memory.

    Attached is the login details and screenshot for reference.

    Thank you for quick response.
  • Customer

    Posted by: Kazim Vu, Nov 14, 2017 at 10:03 (7 year ago)

    Please do not touch on your site. I will inform you when it has done.
    Reagrsd
  • Customer

    Posted by: leemeldavid, Nov 14, 2017 at 10:16 (7 year ago)

    Noted.

    Thank you.
  • Customer

    Posted by: leemeldavid, Nov 14, 2017 at 23:44 (7 year ago)

    Hello,

    Can you update me on the current status of the site?

    Regards,
  • Customer

    Posted by: Kazim Vu, Nov 15, 2017 at 00:46 (7 year ago)

    Good morning,
    I have tried for 3-4 times but i could not install into your host. Please connect via skype: itsonla. I am there
    Waiting your answer....

    Kazim Vu

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