HomeSupport systemWordPressKuteShopwidget + new page
  • Customer

    widget + new page

    Posted by: neweyesight Oct 25, 2017 at 19:33 (7 year ago)
    Hi,

    The footer social menu is not showing up in the Appearance->Widget page. But I can see it when I go to the Appearance->customize->widget page.
    The problem is, when I modify and save my Appearance->Widget page, the footer menu social disapears from my web pages.

    The seconds problem occurs when I want to create a new page, for example, containing only my product in sales. I add this to my new page : [vc_row][vc_column][sale_products per_page="12" columns="4" orderby="" order=""][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]

    And when I see the result, it doesn't have the same CSS than your pages in the template.
    Example page in secret area with an image attached to this ticket

    Thank you very much for your help

    PS : plz when you have done some actions in my website, tell me what you have done in order to debug myself in the future THNX
    select-options-not-showing-like-the-kutetheme-template-page-59f0e703c8c40.png
    no_footer_social_in_widget_page-59f0e703c9035.PNG
  • Customer

    Posted by: neweyesight, Oct 25, 2017 at 19:42 (7 year ago)

    It seems like many other problems are in this new page : the title, the filters and many other things doesn't show up.
    You have in the secret information what he should look like
    In page layout I choosed : Left Sidebar
    In sidebar for page layout I choosed : Widget Shop Area
  • Customer

    Posted by: Kazim Vu, Oct 26, 2017 at 02:35 (7 year ago)

    HI neweyesight,
    Could you please provide your Admin login accounts at the secret information box? I would like to check and show your how to fix it.
    Regards,
  • Customer

    Posted by: neweyesight, Oct 26, 2017 at 13:03 (7 year ago)

    Thank you
  • Customer

    Posted by: Kazim Vu, Oct 27, 2017 at 04:11 (7 year ago)

    Hi
    - About the social menu, you enter the dashboard choose KuteShop>>Theme Options>>Socials and enter your user there as the attachment screenshot
    Social-Network-59f2b1e7ebbe4.png
  • Customer

    Posted by: Kazim Vu, Oct 27, 2017 at 04:15 (7 year ago)

    Second issue, please check your Page Attributes with Model, it's the Full Width Page, Default Template or Slider Revolution Blank Template ? Please change these option and let me know( see the attachment screenshot)
    page-59f2b2e9e6bbb.png
  • Customer

    Posted by: Kazim Vu, Oct 27, 2017 at 04:18 (7 year ago)

    About titles, filter,...issues. I have checked and found that it still works fine(see the attachment screenshot). If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day

    Kazim Vu
    filter-59f2b3af4577a.png
  • Customer

    Posted by: neweyesight, Oct 27, 2017 at 16:29 (7 year ago)

    It's OK for the social menu.
    For the other problem, read in the secret part.
    Thnx
    errors_in_outlet_page-59f35ef7ec4f3.png
    want_outlet_page_with_this_element_like_in_shop_page-59f35ef7ec881.png
  • Customer

    Posted by: Kazim Vu, Oct 30, 2017 at 04:08 (7 year ago)

    Hi
    I am sorry for delay reply because my team does not work at the weekend. About your page issue, my coders are checking. I will inform you soon when i have got the results from them.
    Regards,
  • Customer

    Posted by: Kazim Vu, Oct 31, 2017 at 05:51 (7 year ago)

    My coders have checked your site and said that the Outlet page, it's not shop page that's why the filter tool does not show there. If you have other questions, please let me know.
    Regards,
  • Customer

    Posted by: neweyesight, Oct 31, 2017 at 13:47 (7 year ago)

    It's not only about filters not showing up, there are many things incorrect in this page that I show you in the screenshoots.
    In fact, when you create a new page/post in a template, it should have the same css than other pages in your template and that's not the case.
    To know what's wrong you should open and look for other errors here : http://support.kutethemes.net/public/uploads/attachment/errors_in_outlet_page-59f35ef7ec4f3.png
    Thnx
  • Customer

    Posted by: Kazim Vu, Nov 1, 2017 at 08:54 (7 year ago)

    I have checked and did not get the same your attachment screenshot. It still works fine( see the attachment screenshot). Can you take a video shot and send to ovicsoft.kazimvu@gmail.com ?
    outlet-page-59f98bd544cd3.png
  • Customer

    Posted by: neweyesight, Nov 2, 2017 at 01:47 (7 year ago)

    Hi,
    I tried to show you the differences between these two pages.
    Thnx
    outletVSboutique-59fa79323d4bd.docx
  • Customer

    Posted by: Kazim Vu, Nov 2, 2017 at 09:43 (7 year ago)

    Hi
    You know, here's the shop page, it does not include shortcodes:
    https://www.awesomescreenshot.com/image/2935280/90c73e0fb76d01b66c0aab823fae1df4
    And here's your outlet page, it includes shortcodes:
    https://www.awesomescreenshot.com/image/2935290/aa4e444c5a0308b55cad3f379176c7f5
    That's why they are not the same. The cause by the shop page, it has coded with shop's layouts and OUTLET page, it includes shortcodes without shop's layouts. Hope you understand me.
    Regards,
  • Customer

    Posted by: neweyesight, Nov 2, 2017 at 14:16 (7 year ago)

    Hello,
    I thought it was an error but in fact, in the template, when we use woocommerce shortcodes it doesn't have the same css than orher pages. OK
    I will try to do my best to make it looks like the shop page and I understand you. Thank you for all.

    An other problem, there is a bug with services in Firefox ans IE.
    It's in the word document.
    Can you correct it plz ?
    Thnx
    browsers_tests-59fb28cdf372f.docx
  • Customer

    Posted by: Kazim Vu, Nov 3, 2017 at 02:54 (7 year ago)

    Hi neweyesight
    I got your questions. However, i could not access your site. The cause maybe by your host. Please check again and let me know. My coders will check and fix asap.
    Reagrds,
  • Customer

    Posted by: neweyesight, Nov 3, 2017 at 14:40 (7 year ago)

    Hi,
    Maybe I was working on it at the same time
    Normally everything is ok now
    please try again
  • Customer

    Posted by: neweyesight, Nov 5, 2017 at 04:04 (7 year ago)

    I also have the same IE problem in Chrome 62 mac
    I think in windows it will be (maybe) the same
    see screenshoot
    chrome62errror_services-59fe8dc1d6e47.png
  • Customer

    Posted by: Kazim Vu, Nov 6, 2017 at 05:44 (7 year ago)

    Hi
    My coders have fixed on your site. Please check and let me know your results.
    Regards,
  • Customer

    Posted by: neweyesight, Nov 8, 2017 at 01:44 (7 year ago)

    Hi,
    This one is OK but it's like there is a new one...side effect or not ? I dont know.
    Screenshoot in word document
    PROBLEM IN : Firefox & Safari
    Document2-5a026184dfc2c.docx
  • Customer

    Posted by: Kazim Vu, Nov 8, 2017 at 03:58 (7 year ago)

    I have checked and did not get the same problems as you mentioned. I have send 2 videos shot via your email. Please check and let me know.
    Regards,
  • Customer

    Posted by: Kazim Vu, Nov 9, 2017 at 08:37 (7 year ago)

    I have checked again and got it. Please update to the latest theme version( it's version 1.7.7) and let me know your results.
    Regards,
  • Customer

    Posted by: neweyesight, Nov 12, 2017 at 19:22 (7 year ago)

    I've updated to 1.7.7
    So now it remains the 2 initial problems :
    1- in firefox and IE, the home page showing category products is not displaying correctly
    2- in firefox and IE, services in home page is not displaying correctly

    You have two screeshoots here
    problem-5a089f86680b2.png
    Sans-titre-5a089f86684f5.png
  • Customer

    Posted by: Kazim Vu, Nov 13, 2017 at 02:51 (7 year ago)

    I have checked and got the same problems as you mentioned. My coders will check and fix asap.
    Thank you and have a nice day!

    Regards,
  • Customer

    Posted by: neweyesight, Nov 18, 2017 at 04:37 (7 year ago)

    I've updated to 1.7.8
    So now it remains ONE problem :
    1- in all browsers, the home page showing category products is not displaying correctly

    Plz PAY ATTENTION at this detail :
    - It's fine in every configuration EXCEPT when CURRENCY is USD
    - the problem is on all browsers
  • Customer

    Posted by: neweyesight, Nov 18, 2017 at 05:16 (7 year ago)

    I had to fix by myself in order to make it functions in every configuration because I've deadline with my client.
    I added this CSS overriding yours only in the home page:
    .page.home .product-list li .content_price ins {
    margin-right: 5px;
    font-size: 16px;
    }
    Thank you Kazim for all your devotion resolving our problems :)
  • Customer

    Posted by: Kazim Vu, Nov 19, 2017 at 01:27 (7 year ago)

    Good morning
    How's it? Please let me know if you need my help.
    Thank you and have a nice weekend!

    Kazim Vu

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