Kutethemes

Customer

Sidebar is not displaying in shope page

Posted by: pptyasar Oct 2, 2017 at 08:26 (7 year ago)

Sidebar for shop page is not displaying

Customer

Posted by: Kazim Vu, Oct 2, 2017 at 08:54 (7 year ago)

Hi pptyasar
The cause maybe you have not config it. Could you please provide your Admin login + FTP accounts via secret information area? I would like to check on your site and guide you how to show it.
Regards,
Customer

Posted by: pptyasar, Oct 2, 2017 at 09:11 (7 year ago)

Could u connect with team viewr?
Customer

Posted by: Kazim Vu, Oct 2, 2017 at 10:09 (7 year ago)

I am really sorry because i do not support with teamviewer.
As i mentioned above, i could not check and fix with that info
Regards,
Customer

Posted by: pptyasar, Oct 2, 2017 at 12:24 (7 year ago)

http://nightysale.com/wp-admin
usernam : kutethemes
passs: DD956ep!oJruv2o7nlEhDeK9
Customer

Posted by: Kazim Vu, Oct 3, 2017 at 02:35 (7 year ago)

Hi pptyasar
Please CHANGE YOUR SECRET INFO above soon and re-enter at the secret information area. About your shop sidebar issue, you should update to the latest theme version (It's ver 1.3.1) and let me know your results.
Note: you should backup your site before theme has updated.
Regards,
Customer

Posted by: pptyasar, Oct 5, 2017 at 02:29 (7 year ago)

Content
Customer

Posted by: Kazim Vu, Oct 5, 2017 at 03:17 (7 year ago)

I have checked and found that you have not update to the latest theme version. Please update and let me know your results.
Regards,
Customer

Posted by: pptyasar, Oct 5, 2017 at 16:20 (7 year ago)

I have updated now Please check .
Customer

Posted by: Kazim Vu, Oct 6, 2017 at 08:34 (7 year ago)

I have checked and did not work the same my demo. Please provide your FTP accounts details via secret information area. My coders will check and fix it.
Waiting your reply...
Regards,
Customer

Posted by: pptyasar, Oct 7, 2017 at 04:34 (7 year ago)

FTP
Customer

Posted by: Kazim Vu, Oct 9, 2017 at 06:45 (7 year ago)

I am sorry for delay reply because i do not work at the weekend. I have checked your FTP accounts but it does not work( see the attached screenshot). Please check again and let me know.
Waiting your reply...

FTP-59db1b1d0eea0.png
Customer

Posted by: pptyasar, Oct 9, 2017 at 18:53 (7 year ago)

PLease check now
Customer

Posted by: Kazim Vu, Oct 10, 2017 at 04:05 (7 year ago)

Hi pptyasar,
I have checked and found that something's wrong. Could you please provide your Cpanel accounts details via secret information area? I would like to check your host and fix it.
Waiting your reply...
Customer

Posted by: pptyasar, Oct 10, 2017 at 04:47 (7 year ago)

Pl
Customer

Posted by: pptyasar, Oct 10, 2017 at 04:48 (7 year ago)

What did u do? site is down?
Customer

Posted by: Kazim Vu, Oct 10, 2017 at 05:10 (7 year ago)

I have tried to remove the TechOne and re-load again but it has failed. How can you create your database and manage file? I want these info.
Regards
Customer

Posted by: Kazim Vu, Oct 10, 2017 at 05:13 (7 year ago)

I am on skype: itsonla, please connect to get direct support
Customer

Posted by: pptyasar, Oct 10, 2017 at 18:01 (7 year ago)

I fixed myself the issue thanks for making my site down
Customer

Posted by: Kazim Vu, Oct 11, 2017 at 03:10 (7 year ago)

Your sidebar, it works fine now. About Social icon at the top bar right menu, it's the same problem on my theme. My coders will check and update asap.
Regards,

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Sidebar is not displaying in shope page

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