Kutethemes

Customer

Categories Issue with module EXTRA TAB

Posted by: untrucdefille Sep 27, 2015 at 17:38 (9 year ago)

Hi Emilyle,
I have an issue with EXTRA TAB module on categories.
When I select "Home" (Accueil) in the category, the extra tab (Size Guide) is in the product page.
When I select for example "Mode" (fashion), the extra tab doesn't appear in the product page.
Thanks in advance for your reply.
Best regards
Emilie

support30-560829af155a2.jpg

Customer

Posted by: untrucdefille, Oct 5, 2015 at 07:49 (9 year ago)

Hi Emilyle,
It's ok by my site. Please find screenshot attached.
Best regards
Emilie
Customer

Posted by: untrucdefille, Oct 6, 2015 at 11:55 (9 year ago)

Hi Emilyle,
It's strange !!
IP activated
Regards
Emilie
Customer

Posted by: untrucdefille, Oct 6, 2015 at 13:37 (9 year ago)

Hi Emilyle,
To find a way can you access to www.untrucdefille.fr (same hosting)
I have ask to the support of my hosting to check the issue of connection (IP).
Best regards
Emilie
Customer

Posted by: untrucdefille, Oct 6, 2015 at 15:21 (9 year ago)

Hi Emilyle,
My hosting asks me to give a traceroute of your access to my website to understand where is the problem.
Thanks in advance.
Best regards
Emilie
Customer

Posted by: untrucdefille, Oct 7, 2015 at 10:31 (9 year ago)

Thanks Emilyle.
Could you make a traceroute for www.blackpearlstudio.com (good domain for PS London Stars website) ?
Best regards
Emilie
Customer

Posted by: untrucdefille, Oct 8, 2015 at 08:17 (9 year ago)

Hi Emlilyle,
My hosting support messages do not accept attachements like jpg, png...
Can you send me the traceroute for blackpearlstudio.com and untrcudefille.fr in text format ?
Thanks in advance.
Best regards
Emilie
Customer

Posted by: untrucdefille, Oct 8, 2015 at 11:42 (9 year ago)

Hi,
Below the reply of my hosting support :

In this case there are missing lines at the end of the draw unless, after the
Last host there is a timeout.
If necessary we must see this with that host.

This situation is becoming a nightmare !!
Best regards
Emilie
Customer

Posted by: untrucdefille, Oct 8, 2015 at 11:44 (9 year ago)

At the end of this traceroute, do you have "a timeout" ? Do you have line of tracers at the end ?
Best regards
Emilie
Customer

Posted by: untrucdefille, Oct 9, 2015 at 11:45 (9 year ago)

Hi Emilyle,
Can you give me an answer for the questions above ?
Thanks in advance.
Best regards
Emilie
Customer

Posted by: untrucdefille, Oct 9, 2015 at 13:19 (9 year ago)

Hi,
Hosting support reply :

As seen in the last traceroute server is not that of OVH.
So there is an upstream blocking may possibly come from Internet Access provider.

The problem is on your side. It's first time a support can"t access to my website.
Please, find a quick solution to access and correct my issues. All my marketing actions and communications are stopped because I can't launch my new website !!
Thanks in advance.
Best regards
Emilie
Customer

Posted by: untrucdefille, Oct 13, 2015 at 20:03 (9 year ago)

Hi Emilyle.
Ok for add to cart and Quick view but not for Load more.
Best regards
Emilie

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