HomeSupport systemWordPressTechOneProduct image preview broken
  • Customer

    Product image preview broken

    Posted by: horoshavin-andr Aug 27, 2017 at 10:51 (7 year ago)
    Product preview image not setup in list of products. When i press "Quick view" product's image is correct.
    Examples:
    http://gas-vector.test.studio-aris.com/block-product-list-01
    http://gas-vector.test.studio-aris.com/shop

    In img[src] i have 1pixel image.
    -экрана-2017-08-27-в-13.37.51-59a2a416060de.png
  • Customer

    Posted by: Kazim Vu, Aug 28, 2017 at 06:25 (7 year ago)

    Hi horoshavin-andr
    In your case, you should to update to the latest theme version (it's ver 1.3.0) and let me know your results. If it does not work, please provide your FTP accounts details via secret information area? I will check and hfix it.
    Waiting your results...
    Regards,
  • Customer

    Posted by: horoshavin-andr, Aug 28, 2017 at 09:13 (7 year ago)

    thanks for reply, there are any manual how to update version of theme?
  • Customer

    Posted by: Kazim Vu, Aug 28, 2017 at 10:23 (7 year ago)

    To update the TechOne theme:
    Step 1: Backup your site( Include codes + Database)
    Step 2: From the dashboard>>Appearance>>Theme, you need to activate the default template( Ex; Twenty Seventeen theme)
    ( you can refer this document, it's the same http://test.kutethemes.net/koolshop_doc/#mazanoupdate)
    Step 3: Click on TechOne and then click Delete( look down in the right). NOTE: DO NOT delete the TechOne-Child
    Step 4: Return the dashboard choose Plugins then deactive the TechOne Toolkit, Slider Revolution, WPBakery Visual Composer and delete them.
    Step 5: Return the Appearance menus choose Theme>>Add New>>choose your latest theme version>>Install
    Step 6: Return the Plugins menus>>New>>and choose the TechOne Toolkit (Slider Revolution, WPBakery Visual Composer plugins are the same)>>Install>>and activate them.
    Please do it and let me know.
    Regards,
  • Customer

    Posted by: horoshavin-andr, Aug 28, 2017 at 13:39 (7 year ago)

    I update to lastest version (1.3.0), but it's still not working
    see: http://gas-vector.test.studio-aris.com/block-product-list-01
    http://gas-vector.test.studio-aris.com/shop
    -экрана-2017-08-28-в-16.38.38-59a41d143824d.png
  • Customer

    Posted by: Kazim Vu, Aug 29, 2017 at 03:47 (7 year ago)

    Hi horoshavin-andr
    My coders will check again and inform you asap!
    Regards,
  • Customer

    Posted by: horoshavin-andr, Aug 31, 2017 at 08:51 (7 year ago)

    Is there any progress?
  • Customer

    Posted by: Kazim Vu, Sep 1, 2017 at 09:03 (7 year ago)

    Hi horoshavin-andr
    I am waiting reply from my coders. I will inform you soon when i get the results from them.
    Regards,
  • Customer

    Posted by: Kazim Vu, Sep 1, 2017 at 09:03 (7 year ago)

    Hi horoshavin-andr
    I am waiting reply from my coders. I will inform you soon when i get the results from them.
    Regards,

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