HomeSupport systemWordPressTechOneProblem with the plugin redux framework
  • Customer

    Problem with the plugin redux framework

    Posted by: saledesma Aug 2, 2017 at 22:24 (7 year ago)
    I need help right away. I have problems with the redux framework plugin. It happens that I can not modify anything on the site and appear the following error: There was a problem with your action. Please try again or reload the page.
  • Customer

    Posted by: Kazim Vu, Aug 3, 2017 at 05:40 (7 year ago)

    Hi saledesma
    Can you tell more details + screenshot to describle your issues? Also, i would like to check direct on your site, so please provide your Admin login + FTP accounts details via secret information area? I will check and show you how to fix it.
    Regards,
  • Customer

    Posted by: saledesma, Aug 3, 2017 at 21:23 (7 year ago)


    I go to the plugin and it will not let me save any of the template. It's bad, I have to deliver the site on Monday.
    error-59839438e8e07.png
  • Customer

    Posted by: Kazim Vu, Aug 4, 2017 at 03:53 (7 year ago)

    Hi saledesma
    I checked your site and found that there is only the Sample page at the Dashboard>>Pages. Which's demo number you want? I will help to install that demo. Also, please contact via skype: itsonla, am there andl support for you.
    Waiting your reply!
    Regards,
  • Customer

    Posted by: saledesma, Aug 4, 2017 at 16:30 (7 year ago)

    I need the demo 3...
  • Customer

    Posted by: saledesma, Aug 4, 2017 at 16:36 (7 year ago)


    Please, I need urgent help. On another occasion I imported the demo 3 reaches 100% and the problem persists. I can not modify anything in the template. Please, if this is repaired urgently, I will request the reimbursement of the money.
  • Customer

    Posted by: saledesma, Aug 4, 2017 at 17:35 (7 year ago)


    I must send the work on Monday, urgent help
  • Customer

    Posted by: saledesma, Aug 4, 2017 at 21:54 (7 year ago)


    How to apply for reimbursement of money?
  • Customer

    Posted by: Kazim Vu, Aug 5, 2017 at 05:49 (7 year ago)

    Hi saledesma
    I tried to install the Home 3 but i could not (see the attachment screenshot). The cause by your host has been limited menory. Your host must be ensure some requirment below:
    Before you begin the install, checking to ensure that you have the minimum requirements for Koolshop is WordPress 4.4.0 or highter, PHP 5.4 or highter and MySQL 5.4 or highter. Recommended PHP Configuration Limits. Many issues that you may run into such as; white screen, demo content fails when importing, empty page content with Fusion Builder and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:
    max_execution_time 180
    memory_limit 128M
    post_max_size 32M
    upload_max_filesize 32M
    Please check again and lemme know (Can you connect via skype:itsonla ? I will help you).
    Regards,
    memories-59855c6ec210e.png
  • Customer

    Posted by: Kazim Vu, Aug 5, 2017 at 05:51 (7 year ago)

    here's my support service works from Monday to Friday.
    Mean time (GMT +7):
    + 7:30 - 11:30 AM
    + 1:30 - 5:30 PM
    Thank you and have a nice weekend!
    Regards
  • Customer

    Posted by: saledesma, Aug 7, 2017 at 16:01 (7 year ago)


    Thank you very much for the help. But it's late. How can I request re-reimbursement of the money? Already replace another template
  • Customer

    Posted by: Kazim Vu, Aug 8, 2017 at 01:09 (7 year ago)

    Hi saledesma
    In your case, you can request re-reimbursement of the money at the Envato Market.
    Thank you and Have a nice day!
    Regards

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