Kutethemes

Customer

Mr

Posted by: conaldakeh Jul 28, 2017 at 13:18 (7 year ago)

Hello KuteThemes,

Just got your Theme a little over 24 hours but I have some challenges and some questions.

Challenges:

1. No 'Log Out' button when logged in?

2. Cart Text and icon not showing as it should (I am using Option 8 with Header 12)? And it also shows differently when viewed in Mozilla and Chrome.

3. How do I Stop 'items' being visible alongside 'Shopping Cart' (cos it disfigures the row)? (This happens in Mozilla only, thereby disfiguring the Search and Cart Bar)

I will appreciate if you guide me on how to fix the challenges above myself. Rather than doing it for me. It helps my learning curve.

Questions:

1. In Header 12, can I centralise the Logo and put menu on left and right of logo?

2. In Header 5, can I have menu items on the left side of the Logo (to replace the Search Bar) and also menu items on the right side of the Logo (to replace the icons)?

I await your swift response asap.

Thanks and Regards,
Chiedu.

Customer

Posted by: conaldakeh, Jul 28, 2017 at 13:51 (7 year ago)

Sorry, in addition to the ticket above, I just realized that the Login/Register isn't working at all.

Pls how do I fix this?

Awaiting your reply.

Thanks.
Customer

Posted by: conaldakeh, Jul 28, 2017 at 15:21 (7 year ago)

I will be closing this ticket because I re-created the ticket with a proper title: Issues with Header & Enquiries

I await your response on the other ticket asap.

Thank you.
Customer

Posted by: Kazim Vu, Jul 29, 2017 at 02:31 (7 year ago)

Hi conaldakeh
Your site is in maintenance mode and i can not check it. Could you please provide your Admin login + FTP accounts via secret information area? I would like to check and fix on comming Monday, because my team does not work at the weekend. I sincerely apologize for this inconvenience.
About 2 questions with header 5 and 12 issues: It is impossible because it can not configure as your intentions. You have to custom by yourself or contact to the Customized Services.
Thank you and have a nice weekend.
Customer

Posted by: conaldakeh, Jul 31, 2017 at 09:18 (7 year ago)

Reply is Secret Area
Customer

Posted by: Kazim Vu, Aug 1, 2017 at 06:43 (7 year ago)

Hi conaldakeh
All your questions related to custom work ( we just send an email, please check it). We are really sorry because we do not support for custom work. We support for default theme only.
If you have other questions, please contact us. We will check and reply you ASAP.
Thank you and Have a nice day!
Customer

Posted by: conaldakeh, Aug 1, 2017 at 17:49 (7 year ago)

Hello Kazim,

Thanks for your reply, but I have been left disappointed and hope you will reconsider.

All the questions you referred to as Custom Work have to do with the Styling. And I am having this challenges because THERE IS NO STYLING TAB IN THEME OPTIONS. This is strange to me because ALL the Themes I have ever bought on Themeforest/Envato HAS A STYLING TAB in the Theme Options.

I sincerely do not want to believe that KuteThemes DELIBERATELY did not include a Styling Tab in its Theme Options so that you could refer buyers like us (who are not yet experts in CSS) to your Customized Services. This will be termed as CUNNING.

So since KuteThemes DID NOT provide a Styling Tab for me to edit the Stylings myself, I kindly request that you please help me with the directions on how to effect the adjustments I desire to make.

Regarding the display issues in Mozilla, Chrome and Opera, please find attached a document with screenshots inserted.

And finally, please take note of the screenshots regarding the Margin Height Above and Below The Header and The Categories Display Inconsistency and guide me on how to correct them.

I will be grateful Kazim if you use your good office to help me out.

I await your favourable reply soonest.

Thanks and Regards,
Chiedu.

Kutethemes_Screenshots_01082017-5980bf20e296c.docx
Customer

Posted by: Kazim Vu, Aug 2, 2017 at 06:54 (7 year ago)

Hi conaldakeh
- About issue 1,2,3: I checked and got a video shot. You can see at the attachment file in your email
- Issue 4: Please enter the dashboard choose KuteShop>>Theme Option and enter these css codes:
.header.style12 .main-header {
padding: 15px 0 50px 0;
}
- Issue 5:-In this case, it shows some categories that included products inside( it does not show the empty products). Please check again and lemme know.
Regards,
Customer

Posted by: conaldakeh, Aug 4, 2017 at 16:36 (7 year ago)

Hello Kazim,

Thanks for your understanding and reply.

I saw the video and guess the challenge is from my pc.

I also used the codes for the main-header and it worked perfectly, but there are a few more challenges I am having with the Header and 2 other issues:

1. How do I use a different (smaller) logo for the Sticky Header? (Different from the one used in the Main Header). I've tried the following css below but none worked:

.header-scrolled .logo img { opacity: 0; }
.header-scrolled .logo a { background-image: url(http://www.thefabrichub.com.ng/tfh/wp-content/uploads/2017/07/tfh_logo_h64.png); background-repeat: no-repeat; background-size: contain; }

***

.fixed-header-scroll #logo-container a {
background-image: url("http://www.thefabrichub.com.ng/tfh/wp-content/uploads/2017/07/tfh_logo_h64.png"); !important;
background-size:cover;
width:50px;
height:50px;
}
.fixed-header-scroll #logo-container img {
display:none;
}

2. How do I maintain the 'Original' Main Menu Styling in the Sticky Header? (so that it doesn't adopt the changes I made to the Main Header via CSS)??

3. How do I apply background image to header?

4. How do I make the 'width' and 'height' of the pics displayed by KT Featured Products (under 'Trending Now' on the Homepage) to be uniform? (as in consistent/equal)??

5. How do I change the Header Title 'Infomation' at the Footer, using CSS?

I will appreciate your support in this issues.

Awaiting your reply soonest.

Thanks and Regards,
Chiedu.
Customer

Posted by: Kazim Vu, Aug 7, 2017 at 08:51 (7 year ago)

Hi conaldakeh
1. You can resize your logo, it's smaller
2. I am not sure because i am not a coder. Please contact to customized services, where they will help you.
3. Please enter the dashboard choose KuteShop>>Theme Option>>Custom JS/CSS and enter these CSS codes:( i have change to the white color)
body .header.style12 .top {
background-color: #864f4f!important;
}
4. The cause by your product images are not the same. Please backup your site and install the Regenerate Thumbnails plugin. You can refer here:
https://wordpress.org/plugins/regenerate-thumbnails/
5. I checked and found that you have changed it.
If you have other questions, do not hesitate to contact with me. I will help you.
Thank you and Have a great day!
Customer

Posted by: conaldakeh, Aug 10, 2017 at 19:19 (7 year ago)

Hello Kazim,

Thanks for your reply as usual.

1. Pls how do I contact Customized Services? (And hope it will be at NO COST)??

2. In my Question 3 in previous mail, I asked for Background IMAGE, not Background Colour? (The CSS you gave me is for Color, not IMAGE)

3. In your response to my Question 5 in previous mail, you said you checked and found that I have changed it. I was only able to change the Header for Column 2,3&4. I could not change the Title for Column 1, which is 'Infomation' (Wrong Spelling).

4. How do I make the alternate text to reflect (for 'Compare' and 'Wishlist' Icons)? For example, I want 'Compare products' to appear when the Cursor is taken over the icon and also 'Add to Wishlist' to appear when the Cursor is taken over its icon??

5. In Mega Menu Page, how do I remove the '830' (Menu Width) in the 'Menu Options' Section?

Hope to hear from you soonest.

Thanks and Regards,
Chiedu.
Customer

Posted by: Kazim Vu, Aug 11, 2017 at 04:22 (7 year ago)

Hi conaldakeh
I just sent to your email with an attachment file. Please check it
Regards,

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