HomeSupport systemWordPressTechOneResponsive Menu Cyrillic and Front Page problems
  • Customer

    Responsive Menu Cyrillic and Front Page problems

    Posted by: druonn Jul 25, 2017 at 08:31 (7 year ago)
    Hello,
    I've been using your theme to create my online shop, and I started experiencing some problems that I can't fix myself. The first one is on the front page - I was using the demo layout with Visual Composer product element that displayed products from my product list and the blog element after that. All was working fine when all of a sudden the front page started experiencing serious loading issues, and the blog element started displaying "No Post", although there are a lot of posts in my website. After I disabled the two product elements it started working fine and the blog element started displaying my posts again. I want to use the product elements but without the problems and the slow loading. My other problem is with the mobile menu. My website uses Cyrillic alphabet. I named both my main menu and my vertical menu with cyrillic words. In mobile, the responsive menu stops working when I am using cyrillic menu names. I need the menus to be displayed in cyrillic.
  • Customer

    Posted by: Kazim Vu, Jul 26, 2017 at 07:17 (7 year ago)

    Hi druonn
    I checked on your site and found that you have not added some shortcodes, it uses to show product images at the home page( see the attachment screenshot, they are texts only). Please complete your site and lemme know your results.
    About the speed loading issues. Please try using some methods below to improve the loading speed:
    1. Install the Autoptimize plugin
    2. Remove unnecessary plugins
    3. Optimize product images
    4. Install the jsDelivr – WordPress CDN plugin
    5. Intstall the WP Super Cache
    6. Contact with your hosting administrator to increase the speed (Apache + Nginx,..)
    Hope it useful for you!
    Regards,
    home-page-597841fa32d9b.png
  • Customer

    Posted by: druonn, Jul 27, 2017 at 07:15 (7 year ago)

    Hello,
    I don't think you understood my problem. I removed the shortcodes after I found out they were slowing down the page and they caused the blog post shortcode to stop working. I put the products shortcodes again, so you can see how the blog shortcode stops working when the products shortcodes are on the page. Also, you didn't say anything about the mobile menu problem - when my menus are named in Bulgarian(using cyrillic alphabet), the mobile menu is not working. Right now, I named one of the menus in Bulgarian, so you can check the issue. So, in general the things that are not working and I kindly ask you to check are:
    1) Why blog post shortcode is not working while product shortcodes are on the page(Home Page)
    2) Why mobile navigation is not working if the menu names are in a language, using Cyrillic alphabet.
    Thanks in advance for your help and have a nice day.
  • Customer

    Posted by: druonn, Jul 27, 2017 at 07:23 (7 year ago)

    Also I just noticed the related products on the single product pages stopped working when I enabled the products shortcode on the home page.
  • Customer

    Posted by: druonn, Jul 28, 2017 at 08:17 (7 year ago)

    Our hosting is currently experiencing some issues and access to login page should be requested from them. Can you provide me the IP adrress of the PC you are going to log from, so I can send it to them, because you won't be able to access wp-login without them whitelisting your IP. Thanks and sorry for the inconvinience.
  • Customer

    Posted by: Kazim Vu, Jul 28, 2017 at 09:58 (7 year ago)

    here're my IPs: 117.7.89.93 and 113.160.160.116
    Regards,
  • Customer

    Posted by: Kazim Vu, Jul 30, 2017 at 08:41 (7 year ago)

    Hi druonn
    -About posts issues: I checked on your site and did not see the Posts item in the left side. Did you remove it?( see the attachment screenshot). Please check again and lemme know.
    - About Main and Vertical menus on mobile: My coders will check and reply you as soon as possible. If you have any problems, please contact me.
    Thank you and Have a nice weekend!
    Regards,
    posts-597d9bc232d32.png
  • Customer

    Posted by: Kazim Vu, Jul 30, 2017 at 08:44 (7 year ago)

    Also, you FTP accounts does not work. Please check again
    FTP-597d9c5281f3a.png
  • Customer

    Posted by: Kazim Vu, Jul 30, 2017 at 08:51 (7 year ago)

    please contact via skype: itsonla on comming Monday. I will direct support for you. Here's my working time and support service works from Monday to Friday.
    Mean time (GMT +7):
    + 7:00 - 11:00 AM
    + 1:30 - 5:30 PM
    Waiting your reply!

  • Customer

    Posted by: druonn, Aug 1, 2017 at 13:26 (7 year ago)

    Hello. I am glad you are working on the problem with the cyrillic mobile menus. I can provide screenshots of the problem if you need to. About the product shortcode, I made some screenshots so the issue is clear. In the first screenshot you can the home page without the product shortcodes - the blog shortcode is displaying normally. On the second screenshot the product shortcode is on the home page in two places - the blog element is displaying "no posts" message, although there are a lot of posts. I am attaching new ftp information so you can log in and check out. As for the Posts item in the admin dashboard - it's just under TechOne. It's Публикации. I'll try to change the language of the user I created for you in English so you can navigate easier. Also check out the new FTP information I am sending, it should be working. Thanks in advance for your help :)
    No_product_elements_activated-5980816ea1328.jpg
    product_elements_activated-5980816ea170a.jpg
  • Customer

    Posted by: druonn, Aug 1, 2017 at 14:12 (7 year ago)

    Also, I forget to ask you about the other problem I encountered. I was trying to change the number of products displayed per page from the techone options. I want to set it to 24 products but it doesn't seem to work.
  • Customer

    Posted by: druonn, Aug 1, 2017 at 14:12 (7 year ago)

    Also, I forget to ask you about the other problem I encountered. I was trying to change the number of products displayed per page from the techone options. I want to set it to 24 products but it doesn't seem to work.
  • Customer

    Posted by: Kazim Vu, Aug 2, 2017 at 02:23 (7 year ago)

    Hi druonn
    Could you please provide your Cpanel accounts details via secret information? My coders would like to check with the older PHP version.
    Also, please connect via skype: itsonla to get direct support.
    Waiting your reply!
    Regards,
  • Customer

    Posted by: druonn, Aug 3, 2017 at 08:21 (7 year ago)

    I am attaching cpanel information.
  • Customer

    Posted by: Kazim Vu, Aug 3, 2017 at 09:00 (7 year ago)

    Hi druonn
    I got your info. My coders will check and inform you ASAP!.
    Regards,
  • Customer

    Posted by: Kazim Vu, Aug 4, 2017 at 10:17 (7 year ago)

    Hi druonn
    Your issues fixed. Please check and lemme know your intentions.
    Thank you and have a nice weekend!
    Regards,
  • Customer

    Posted by: druonn, Aug 5, 2017 at 14:56 (7 year ago)

    Hi, Thanks for cooperation.

    We still have other issue, that I already mentioned:
    1. cyrillic mobile menu - now I changed the name of menu "Drehi"->"Дрехи" - please see the errors in the console (java script errors)

    I hope to see the next version of template where the issues are fixed.
  • Customer

    Posted by: Kazim Vu, Aug 5, 2017 at 15:54 (7 year ago)

    Hi druonn
    I checked your site and got the same problems as you mentioned. I sent to coders this bug and hope they will fix on comming Monday because my team does not work at the weekend that's why it's delay. I will confirm you soon when i get the results from them. If you have other questions, do not hesitate to contact with me. I will help you
    Thank you and have a nice weekend!
    Regards,
  • Customer

    Posted by: Kazim Vu, Aug 7, 2017 at 09:53 (7 year ago)

    Hi druonn
    My coders checked and said the cause by the Revolution Slider. Please wait for the next update. If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!

  • Customer

    Posted by: druonn, Aug 7, 2017 at 13:07 (7 year ago)

    I really hesitate the problem is caused by the Revolution Slide becasuse:
    1. This problem is visible also in the internal pages where Slider doesn’t need
    2. When I stop the Slider from Plugin section this problem continue to appear
  • Customer

    Posted by: Kazim Vu, Aug 8, 2017 at 08:45 (7 year ago)

    Hi druonn
    I discussed with coders and are cheking again. I will inform you soon when i get the results from them.
    Thanks for your patience!
    Regards,
  • Customer

    Posted by: druonn, Aug 14, 2017 at 11:09 (7 year ago)

    Hello,
    First of all, I'd like to thank you for your cooperation - the blog element and the mobile menu are working now. However since the last update, I've noticed some new issues arise. The most significant of them is the translation of the theme element. I used the .pot file you provided to translate certain element of the front-end in the main language I want to use for the website. However, since the last update, the .po and .mo file I'm using for translation seem to not be recognized by the theme - the files are in the correct folder(techone/languages), but no translations are evident. You can see an example of this in the top-bar menu - Login or Register is translated to 'Вход или регистрация' but it still appears in English. Also the "Read More" part of the blog, the sign up section of the footer and many others. The other issue I find is, that the theme doesn't provide the option to use other product styles than 1 and 2 on the shop pages - for us, it's really important to be able to show thumbnails of the product gallery in the shop pages, but there is no such option. We tweaked the template of style 1 a bit to show them, but it causes some lag - first a big picture is loaded on the whole page and after several seconds it all comes to place. How can we use gallery thumbnails without this lag. Also, we'd like to have the gallery thumbnails a bit bigger than the default which is in product-style 3. Is that possible? Thanks a lot for your help.
  • Customer

    Posted by: Kazim Vu, Aug 15, 2017 at 10:14 (7 year ago)

    Hi druonn
    The cause maybe something's missed when theme has uploaded by FTP. I just uploaded theme again and translated some words by Loco Translate plugin. Please try again and lemme know. If you have any problems, please contact via skype: itsonla to get direct support.
    Regards,
  • Customer

    Posted by: Kazim Vu, Aug 15, 2017 at 10:17 (7 year ago)

    About gallery thumbnails issues, could you please take some screenshot to describe them? I will check and reply you asap!
    Waiting your reply!
  • Customer

    Posted by: druonn, Aug 15, 2017 at 10:52 (7 year ago)

    Hey!
    Thanks for the fast answers. I am attaching two screenshots that I hope with clarify my issue - we want to be able to use the thumbnails similar to front page on the category pages. Also, try refreshing the front page and you'll see the lag with loading products I am telling you about.
    new1-5992d2508a32e.png
    new2-5992d2508a960.png
  • Customer

    Posted by: druonn, Aug 15, 2017 at 15:05 (7 year ago)

    Also we are not using ftp to upload theme, we are uploading it directly by wordpress dashboard
  • Customer

    Posted by: Kazim Vu, Aug 16, 2017 at 02:52 (7 year ago)

    Good morning,
    Am clearly now. In this case you have to customize by yourself or contact to Customized Services. I support for default theme and DO NOT support for customize work. If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!
  • Customer

    Posted by: druonn, Aug 17, 2017 at 11:13 (7 year ago)

    Lets start on the translations. Using the Loco plugin I managed to translate some of the strings, but for some it's not working. Please tell me how to translate them, because it's very important for our site to have the content in the correct language. Also about the styles - it's not customize work we need - the product styles are already in the theme, the question is why can't we use them? I am attaching screenshots so you can see the translation problems, which as I said, is really important for us to be fixed. Thanks for your help and have a nice day.
    translation6-59957a71aadbc.png
    translations1-59957a71ab2f1.png
    translations2-59957a71ab81a.png
    translations3-59957a71abc43.png
    translations4-59957a71ac174.png
    translations5-59957a71aca9e.png
  • Customer

    Posted by: Kazim Vu, Aug 18, 2017 at 07:00 (7 year ago)

    Hi druonn
    Lemme check all and translate to Bulgarian.
    Please wait.....
  • Customer

    Posted by: druonn, Aug 29, 2017 at 08:22 (7 year ago)

    Translations are still not working. Please check in the top menu the login drop menu - account details is translated to Профил but doesn't display. In the footer, the newsletter section - sign up is also translated in the loco translate plugin but doesn't work. We really need the translations to start working as soon as possible. Thanks in advance.
  • Customer

    Posted by: Kazim Vu, Aug 30, 2017 at 06:53 (7 year ago)

    My coders are cheking again and inform you asap!
    Thanks for your patience!
  • Customer

    Posted by: druonn, Sep 4, 2017 at 07:36 (7 year ago)

    Any reply from your coders? The issue is really urgent.
  • Customer

    Posted by: Kazim Vu, Sep 5, 2017 at 09:24 (7 year ago)

    Hi druonn
    - About SIGN UP button, you can translate at the public_html/wp-content/plugins/techone-toolkit/includes/shortcodes/newsletter.php
    - About "account details" issues. My coders have checked but they have not find out a good solution. I will inform you soon when i get the results from them.
    Regards,
  • Customer

    Posted by: Kazim Vu, Sep 11, 2017 at 03:31 (7 year ago)

    - About "account details" issues. You can translate at the public_html/wp-content/plugins/woocommerce/includes/ wc-account-functions.php
    Please do it and let me know.
    Regards,

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