Kutethemes

Customer

500 server error when importing sample data

Posted by: thelittlehand Jul 21, 2017 at 10:09 (7 year ago)

Dear sir,

I have created a new installation in the development server.
When I tried to import the sample data (demo18) according to the documentation, I keep getting 500 server error during the import stage (after select user and check the dowload image checkbox). I have already install all the required plugin before import steps. Do i need to configure the woocommerce before the import?

Thanks,
Candice

Customer

Posted by: Kazim Vu, Jul 23, 2017 at 02:04 (7 year ago)

Hi thelittlehand
Please check the requirements for the Boutique theme. Before you begin the install, checking to ensure that you have the minimum requirements for the Boutique theme is WordPress 4.4.0 or highter, PHP 5.4 or highter and MySQL 5.4 or highter. Recommended PHP Configuration Limits
Many issues that you may run into such as; white screen, demo content fails when importing, empty page content with Fusion Builder and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 32M
and then reinstall the Boutique theme. If it does not work, please lemme know.
Thank you and Have a nice weekend.

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