HomeSupport systemWordPressTechOneImages are not showing
  • Customer

    Images are not showing

    Posted by: pptyasar Jul 18, 2017 at 09:25 (8 year ago)
    In home page I added Techone products elements.

    Selected all product style.

    But image is not displaying.

    It taking image path as
    "wp-content/themes/techone/images/1x1.jpg" as default.

  • Customer

    Posted by: Kazim Vu, Jul 19, 2017 at 01:24 (8 year ago)

    Good morning, pptyasar
    COuld you please provide your Admin login accounts via secret information area? I would like to check direct on your site and and guide you how to fix it. If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!
  • Customer

    Posted by: pptyasar, Jul 20, 2017 at 04:41 (8 year ago)

    I did not get email for this reply.
  • Customer

    Posted by: pptyasar, Jul 20, 2017 at 04:41 (8 year ago)

    I will give login details please wait
  • Customer

    Posted by: pptyasar, Jul 20, 2017 at 04:42 (8 year ago)

    May I know what time you will be available for help in GMT
  • Customer

    Posted by: Kazim Vu, Jul 20, 2017 at 05:51 (8 year ago)

    My support service works from Monday to Friday.
    Mean time (GMT +7):
    + 7:30 - 11:30 AM
    + 1:30 - 5:30 PM
    Also, i am on skype: itsonla, please contact me to get direct support.
    Regards,
  • Customer

    Posted by: pptyasar, Jul 20, 2017 at 18:48 (8 year ago)

    Image is not displaying and home page content are showing twice
  • Customer

    Posted by: Kazim Vu, Jul 21, 2017 at 01:14 (8 year ago)

    Hi pptyasar
    I checked your site and got the same problems as you mentioned. My coders would like to check your site however they could not access your FTP accounts. Please check again and let me know( maybe your host block my IPs, here're my IPs:117.7.89.93 and 113.160.160.116)
    About the home page content fixed.( Also, you can connect via skype: itsonla to get direct support)
    Waiting your reply!
  • Customer

    Posted by: pptyasar, Jul 21, 2017 at 03:37 (8 year ago)

    Could you use wp-ide please
  • Customer

    Posted by: Kazim Vu, Jul 21, 2017 at 05:52 (8 year ago)

    Hi pptyasar
    It relates to the php codes that's why my coders want your ftp accounts details. Please check and provide as soon as possible.
    Waiting your reply!
  • Customer

    Posted by: pptyasar, Jul 21, 2017 at 05:57 (8 year ago)

    Currently I dont have seperate user for FTP.
    I am giving root ssh ftp Hope you are good.

  • Customer

    Posted by: pptyasar, Jul 21, 2017 at 05:57 (8 year ago)

    Currently I dont have seperate user for FTP.
    I am giving root ssh ftp Hope you are good.


    Please fix I dont have time
  • Customer

    Posted by: Kazim Vu, Jul 21, 2017 at 06:21 (8 year ago)

    Hi
    My coders can not check with these accounts. How can you upload wordpress and techone theme? I want that accounts
    Please connect via skype: itsonla, i am there.
    Waiting your reply!
  • Customer

    Posted by: pptyasar, Jul 21, 2017 at 06:45 (8 year ago)

    Connect serever type as SFTP
  • Customer

    Posted by: Kazim Vu, Jul 21, 2017 at 06:56 (8 year ago)

    It does not work, see the attachment screenshot. As i mentioned above, maybe your host blocked my IPs. Please check and lemme know
    SFTP-5971a58abe47f.png
  • Customer

    Posted by: pptyasar, Jul 21, 2017 at 07:03 (8 year ago)

    Don't use quick connect.
    Go to file > site manager
    and select server type as SFTP
    and enter credentials
  • Customer

    Posted by: Kazim Vu, Jul 21, 2017 at 07:09 (8 year ago)

    it's the same above. Could not access it
  • Customer

    Posted by: Kazim Vu, Jul 21, 2017 at 07:09 (8 year ago)

    please connect via skype: itsonla please
  • Customer

    Posted by: pptyasar, Jul 21, 2017 at 07:10 (8 year ago)

    I am freelancing guy. Currently I am at office :(
  • Customer

    Posted by: Kazim Vu, Jul 21, 2017 at 07:11 (8 year ago)

    i think your host blocked my IPs, please check it
  • Customer

    Posted by: pptyasar, Jul 21, 2017 at 07:19 (8 year ago)

    Its connecting for me on my friend system also
    I think you are giving wrong pass
    may be check is pass have space at end
  • Customer

    Posted by: pptyasar, Jul 21, 2017 at 08:34 (8 year ago)

    Is connected?
  • Customer

    Posted by: Kazim Vu, Jul 23, 2017 at 02:11 (8 year ago)

    Hi
    It connected but i did not see where is your web folder( see the attachment screenshot). Please check again and lemme know.
    Thanks you and have a nice weekend.
    Regards,
    SFPT-597405c2bc009.png
  • Customer

    Posted by: pptyasar, Jul 23, 2017 at 07:04 (8 year ago)

    Connect with this

  • Customer

    Posted by: Kazim Vu, Jul 23, 2017 at 08:40 (8 year ago)

    I could not access your site. As i mentioned many times. Please check your firewall, maybe it has blocked my IPs.
    Regards
    FTP-5974610b4c951.png
  • Customer

    Posted by: pptyasar, Jul 23, 2017 at 09:12 (8 year ago)

    Use quick connect
  • Customer

    Posted by: Kazim Vu, Jul 23, 2017 at 17:26 (8 year ago)

    Hi
    It works, my coders will check and fix as soon as possible. If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!

  • Customer

    Posted by: pptyasar, Jul 24, 2017 at 05:09 (8 year ago)

    Home page content showing twice seems like fixed.

    How did you fixed that?
  • Customer

    Posted by: Kazim Vu, Jul 25, 2017 at 03:07 (8 year ago)

    Goodmorning
    All your issues fixed. But at the Images are not showing issue, my coders said you have to contact to your host provider and tell them turn on the GD image library. Please do it and let me know your results.
    Regards,
  • Customer

    Posted by: pptyasar, Jul 25, 2017 at 11:18 (8 year ago)

    Yes its working . But One thing document should be clear. There is no instruction to have GD library.


    One more thing I want to know how that issue (Showing twice content is fixed??
  • Customer

    Posted by: Kazim Vu, Jul 26, 2017 at 07:52 (8 year ago)

    Hi pptyasar,
    -About gd image library, you can check at the PHP.ini file. Please contact to your host provider, they will help you fix it.
    -About Showing twice content is fixed issue. My coders said it's a bit of bug and they fixed it. If you have other questions, do not hesitate to contact with me. I will help you.
    Regards,
  • Customer

    Posted by: pptyasar, Jul 26, 2017 at 09:56 (8 year ago)

    I already told that Image issue is fixed.
    In docs there is no about GD library.
    make docs clear.
  • Customer

    Posted by: Kazim Vu, Jul 27, 2017 at 02:39 (8 year ago)

    Hi pptyasar,
    There's not doc for the gd image library, please contact to your host provider, they will fix at the php.ini file( complain them about the "Images are not showing in the home page" issues and coders said that you have to contact to your host provider)
    Regards,
  • Customer

    Posted by: pptyasar, Jul 27, 2017 at 09:09 (8 year ago)

    Hi Kazim,
    Please understand.
    I fixed issue by installing GD library on my site.

    What I am trying to say is please update your doc that this theme should have GD library installed.
  • Customer

    Posted by: Kazim Vu, Jul 27, 2017 at 16:31 (8 year ago)

    Hi pptyasar,
    Because I have never seen this problem before. I will discuss with my work mates and they will update as soon as possible. If you have any problems, do not hesitate to contact with me..
    Regards,

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