• Customer

    Page Loading speed

    Posted by: mirzaburhan Jul 14, 2017 at 18:45 (7 year ago)
    Hello
    Mr Jim brown told me that he will confirm me about lighter version in this week. But tomorrow is Sunday and he even didn't reply me back on skype. Why you people are playing games with me. In my opinion you people are making lame excuses only. We are working, our coders are working. It will be ready within 2 days, within 3 days, within this week etc. But nothing done and 2nd month is almost passed in your lame excuses. I lost my serp only because of this worst theme page loading time which is around 31 seconds. When you people know that there is an error in your theme then you should stop sale till the problem solved or inform buyer so he should decide to buy it or not. But you people didn't inform me and demo loading speed is only 8 seconds even you have used HD images in demo. while i have added small images with normal quality but still 31 seconds to load page. What the hell?????????


  • Customer

    Posted by: Kazim Vu, Jul 17, 2017 at 03:38 (7 year ago)

    Hi mirzaburhan
    I contacted to my admin and hope that the lighter version, it will be released as soon as possible.
    If you have other questions, please contact me.
    Regards,
  • Customer

    Posted by: mirzaburhan, Jul 17, 2017 at 03:51 (7 year ago)

    i have tried many times but your boss isn't replying me on skype now. Is it your support? What the is going on, first your boss told me he will update me with good new on previous weekend, but now he isn't responding me on skype. It's my bad luck that i choose your worst theme and you people didn't inform me about the pros and cons of theme, especially about page loading. And now you people are avoiding me to contact. Is that means, i waste my hard earned money?
  • Customer

    Posted by: mirzaburhan, Jul 17, 2017 at 03:55 (7 year ago)

    i have daily more than 150 visitors on my site but not a single order since 3 days, only because of your worst theme, and your boss is i think in rest mood. For this support you people charge us. Is it your support that you people are providing me. You people were saying in May that lighter version will be launch soon, but May passed, June passed and now half of July is also passed, but your lighter version isn't launched till date. Is this a joke? Is this your customer support?
  • Customer

    Posted by: Kazim Vu, Jul 19, 2017 at 10:06 (7 year ago)

    Hi mirzaburhan
    I met my boss and discussed about your issue. He said that his team's trying and update as soon as possible. Also, please try contact to your host provider and tell them update to the PHP 7 + increase memory cache, Apache + Nginx cache. Hope it will be improved.
    Regards,

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