HomeSupport systemHTML TemplatesBoutiqueMobile device viewing issue - navigation menu
  • Customer

    Mobile device viewing issue - navigation menu

    Posted by: hasuprobe Jul 13, 2017 at 06:46 (7 year ago)
    Hi there,

    There is a problem with mobile devices trying to access the site's navigation menu, once a user clicks on a link, the black overlayed menu pops up and it can't be closed, the 'x' doesn't work on mobile devices. I have tested on iphone, iPads. Would appreciate if you could give me some clue as to why it doesn't work.

    P.S I have also tested the demo themes on mobile devices, the problem is the same.
  • Customer

    Posted by: hasuprobe, Jul 13, 2017 at 06:47 (7 year ago)

    Please refer to the picture attached for the specific problem.

    Cheers
    Vincent
    menu-5967179de4f0f.png
  • Customer

    Posted by: hasuprobe, Jul 13, 2017 at 06:59 (7 year ago)

    After a little further testing on my own, I found that if there is a sub menu being shown, the 'x' button actually works, but otherwise that button is not responsive at all, this applies to your demo sites as well.
  • Customer

    Posted by: Kazim Vu, Jul 14, 2017 at 03:07 (7 year ago)

    Hi hasuprobe
    Could you please provide your Admin login + FTP accounts details via secret information area? My coders would like to check directly on your site and show you how to solve these issues.
    If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!
  • Customer

    Posted by: hasuprobe, Jul 14, 2017 at 05:08 (7 year ago)

    Please refer to the secret information for ftp access to the root directory.

    Thanks again

    Regards
    Vincent
  • Customer

    Posted by: Kazim Vu, Jul 14, 2017 at 08:30 (7 year ago)

    Hi hasuprobe
    My coders checked and said that it still works( the same my demos: http://kute-themes.com/html/boutique/html/index.html) Please check again and let me know.
    Regards,
  • Customer

    Posted by: hasuprobe, Jul 16, 2017 at 11:24 (7 year ago)

    Hi Vu,

    As i stated previously, the navigation ONLY worked when there is a sub menu being present, (see the attached picture below for your reference), look closely how my website is structured - "Home", "Look Book", "Clothes", "Who are we" - only Look Book has a sub menu, thus when a user clicks on the nagivation menu using an iphone, the "X" button (Which is the close menu button obviously) won't work unless if a user clicks on "Look Book" First.

    Again, I do appreciate your support and time, but I really would like to resolve this issue as soon as you can.

    Kind Regards
    Vincent
    screenshot-596b4cd10692c.png
  • Customer

    Posted by: Kazim Vu, Jul 17, 2017 at 09:00 (7 year ago)

    Could you take a video shot? I check on my phone and di not get the same problems as you mentioned(please check your email and see my video shot)

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