• Customer

    500 Internal Server Error

    Posted by: jenahfsmith Jul 12, 2017 at 16:57 (7 year ago)
    When I'm uploading content.xml file then show problem

    Request Timeout

    This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'.

  • Customer

    Posted by: jenahfsmith, Jul 12, 2017 at 17:56 (7 year ago)

    Please update as soon as possible. I can't wait more time
  • Customer

    Posted by: Kazim Vu, Jul 13, 2017 at 01:13 (7 year ago)

    Hi jenahfsmith,
    In this case, the cause maybe by your host. You should increase some values in the php.ini file. Here's requirements for the Kuteshop theme
    Before you begin the install, checking to ensure that you have the minimum requirements for Kuteshop is WordPress 4.4.0 or highter, PHP 5.4 or highter and MySQL 5.4 or highter. Recommended PHP Configuration Limits
    Many issues that you may run into such as; white screen, demo content fails when importing, empty page content with Fusion Builder and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:
    max_execution_time 180 or more
    memory_limit 128M or more
    post_max_size 32M or more
    upload_max_filesize 32M or more
    If it does not work, please provide your Cpanel or FTP accounts details via secret information area. I would like to check your host and fix it.
    Regards

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