• Customer

    Problem 504 after update Theme and use child theme

    Posted by: trendyberry Jul 3, 2017 at 13:35 (7 year ago)
    Hi,
    After I update theme to versione 1.2.2 and use child theme, website became very slow... I have contact my provider that send me log of webserver and there is a lot of call that non found because file there isn't in directory...
    How can I solved this problem??

    This is the link of webserver log:
    http://www.trendyberry.it/strace.txt

  • Customer

    Posted by: Kazim Vu, Jul 4, 2017 at 02:12 (7 year ago)

    Hi trendyberry
    In this case, my coders will check again and reply you as soon as possible. If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!
  • Customer

    Posted by: trendyberry, Jul 4, 2017 at 10:15 (7 year ago)

    Hi,
    I have deleted transient directly from database and now seems working good...
    It's possible that problem was this lines? What do you think?

    Regards
  • Customer

    Posted by: Kazim Vu, Jul 5, 2017 at 01:24 (7 year ago)

    Hi trendyberry
    I am not sure. You should continue to follow, if there is anything unusual please let me know.
    Thank you and Have a great day!
  • Customer

    Posted by: trendyberry, Jul 13, 2017 at 09:28 (7 year ago)

    Hi,
    Problem still remain...
    Every 2 days if I didn't delete transient website generated problem...
    In Database I saw a lot of option name _transient_wc_product_children_ and _transient_wc_related_
    There is a way to solve this problem?
    Regards
  • Customer

    Posted by: Kazim Vu, Jul 13, 2017 at 09:47 (7 year ago)

    Hi trendyberry
    Maybe your site has been infected with virus, shell or hacked. Please clean your codes + database or change your host and reinstall theme from beginning. Hope it useful for you.
    Regards,

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