HomeSupport systemWordPressTechOneDemo versions being installed over one another
  • Customer

    Demo versions being installed over one another

    Posted by: arashknn Jun 14, 2017 at 04:35 (7 year ago)
    Hello,


    I installed the demo version on my website. After a while I decided to try other versions of the demo. So I installed 2 more. I was not aware that before installing the second demo version I had to uninstall the first version. What I have now is a complete mess. I have 3 demo version being installed over one another. The website has crashed completely. What can I do?

    Best regards
  • Customer

    Posted by: Kazim Vu, Jun 14, 2017 at 06:40 (7 year ago)

    Hi arashknn
    In this case, you have to delete all and reinstall from scratch. Please try again and let me know your results. If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!
    Rgards,
  • Customer

    Posted by: arashknn, Jun 14, 2017 at 15:09 (7 year ago)

    Thank you for your response. Can you please explain how I can delete everything? Where should I go in the wordpress menu to delete everything?

    Best regards
  • Customer

    Posted by: Kazim Vu, Jun 15, 2017 at 02:07 (7 year ago)

    Goodmorning
    You have to enter the Cpanel and then delete or create a new database + wordpress + techone theme. If you do not know how to do, please provide your Cpanel accounts via secret information area. I will help you.
    Regards,
  • Customer

    Posted by: arashknn, Jun 15, 2017 at 04:50 (7 year ago)

    Good morning,

    I'm sorry I don't have a Cpanel. Is there any other way we can go about deleting the theme?

    Best regards
  • Customer

    Posted by: Kazim Vu, Jun 15, 2017 at 07:14 (7 year ago)

    Hi
    To delete the theme you can do from the FTP accounts but to delete or create a new database, you have to login with the Cpanel. Please connect via skype: itsonla, i am there.
    Regards,
  • Customer

    Posted by: arashknn, Jun 15, 2017 at 22:01 (7 year ago)

    Hi,


    I've installed the Cpanel plugin still waiting for the cpanel support to provide me with the username and password.
    I have one question. What would happen If I go to the Themes editor and delete all codes that belong to the theme??

    Best regards
  • Customer

    Posted by: Kazim Vu, Jun 16, 2017 at 03:01 (7 year ago)

    If you deleted them then your changes will be lost.

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